Thrive is a scam. Waited 40 min for a tea biscuit today.
Atmosphere: 1
Food: 2
Service: 1
Zulfiqar Ali
September 17 around 7 pm order coffee and cold coffee worst taste I could ever had since 1996 bad customer service sorry not bad worst,I complained and she start asking me questions that do I ever had coffee .
Atmosphere: 3
Food: 1
Service: 1
sadaf rizvi
They asked me if I wanted milk with my iced coffee (First red flag) I said yes. Then I got it back fully almost black (second reed flag) I drank it and it was the most bitter thing I ever drank so I asked my dad to go ask them to add milk (usually when they make it disgusting they re make it) the worker literally said “have you ever even had ice coffee?!” Like I’ve drank over 10000 and also worked at Tim’s and have always added milk and made it good. She also was rude and said I’m not touching ur cup and just threw milk packets at us . Horrible service
Atmosphere: 1
Food: 1
Service: 1
H Mailer
Should be open 24 hours
Atmosphere: 1
Food: 1
Service: 1
keyrstin
Absolutely the worst Tim hortons possible. Why have pre orders, if I then have to wait 20 mins after the “pick up time”? For this to be my bagel.
Atmosphere: 1
Food: 1
Service: 1
Melissa Johnson
Usually friendly staff as I visit quite regularly. Never seen the lady before working there today but can tell she hates her job. Watched her speak to several customers extremely poorly including myself. Won't be going to that one anymore and will continue going to the one at the cancer centre as they are much more pleasant:)
Service: 1
Jeremy Smith
Usually pretty good when it comes to communication but today I received my timbits that were supposed to be honey dip and strawberry only and instead of letting me know they were out or didn’t have enough they decided to give me stuff I didn’t ask for. Won’t be back.
Atmosphere: 3
Food: 4
Service: 1
Jeremy Little
During a recent visit to the hospital we visited Timmy’s on numerous occasions and although the food was a tad slower it was quite nice and fresh which is worth the wait. Staff was pleasant and approachable and treated my kids extremely well. Food and staff wise some of the other chains could learn from here.
Atmosphere: 5
Food: 5
Service: 5
Bernadette Lewis-Williams
This one particular staff is disrespectful. On Saturday morning I was waiting for them to open it was 8:30 they saw me but continue to do what they were doing so I walked away. On Sunday when I got there at 8:30 they were open which mean they were probably opened a little earlier. They were cleaning so, I made a noise they continued after all their fiddling she took my order then say”I’ll meet you at the til”. Another staff showed up. She poured my coffee, stirred it and then was doing something else so, I left.
Kid-friendliness: Yes.
Atmosphere: 2
Food: 4
Service: 1
Abhishek Ms
It was a really nice experience. I would suggest everyone to go and give a visit whenever you're free, since it is totally worth your time.
The staff is ok. Can be a little rushed and sometimes can mess up your order, but they always correct it without question. Could be better though.
Atmosphere: 3
Food: 3
Service: 3
Vinh La
I ordered a combo, and was charged for each item individually. During the transaction, I brought this mistake to the Tim Hortons staff who was handling the cashier. She was clearly new and had no idea what was going on but assured me that her boss would be back in 10 minutes to correct the mistake. I asked the worker who made my order to look into this and she punched in some numbers and then said it had been subtracted already. It had not been.So I speak with the other manager when she's back and she acknowledges that I was incorrectly charged but she's not authorized to handle refunds of any kind. I asked what else could be done and she literally looked at me with a blank stare for 20 seconds and said nothing.I didn't even care about the money I was overcharged. I'm just simply amazed at the level of ineptitude and lack of responsibility in corporate policy to not even make any attempt at correcting a situation that was 100% not the customers fault.
Atmosphere: 1
Food: 1
Service: 1
ahlima Ahadi
Tim Hortons on B building 2 floor is the worse customer service after paying, I waited 15 minutes to get only one bagels. No hygiene, the lady was using the same gloves all the time to make everyone sandwiches and bagels.
Vegetarian options: The lady was cutting the cream cheese bagels with the same knife as she cuts the Bacon sandwich.
Atmosphere: 1
Food: 1
Service: 1
Rookie Shoveler
if its open, you may eventually get service. very surprised they also don't use the Tim Hortons App... had me scrambling for change for my wifes coffee. Bring your own in or spin the wheel... RS
Thrive is a scam. Waited 40 min for a tea biscuit today.
Atmosphere: 1
Food: 2
Service: 1
September 17 around 7 pm order coffee and cold coffee worst taste I could ever had since 1996 bad customer service sorry not bad worst,I complained and she start asking me questions that do I ever had coffee .
Atmosphere: 3
Food: 1
Service: 1
They asked me if I wanted milk with my iced coffee (First red flag) I said yes. Then I got it back fully almost black (second reed flag) I drank it and it was the most bitter thing I ever drank so I asked my dad to go ask them to add milk (usually when they make it disgusting they re make it) the worker literally said “have you ever even had ice coffee?!” Like I’ve drank over 10000 and also worked at Tim’s and have always added milk and made it good. She also was rude and said I’m not touching ur cup and just threw milk packets at us . Horrible service
Atmosphere: 1
Food: 1
Service: 1
Should be open 24 hours
Atmosphere: 1
Food: 1
Service: 1
Absolutely the worst Tim hortons possible. Why have pre orders, if I then have to wait 20 mins after the “pick up time”? For this to be my bagel.
Atmosphere: 1
Food: 1
Service: 1
Usually friendly staff as I visit quite regularly. Never seen the lady before working there today but can tell she hates her job. Watched her speak to several customers extremely poorly including myself. Won't be going to that one anymore and will continue going to the one at the cancer centre as they are much more pleasant:)
Service: 1
Usually pretty good when it comes to communication but today I received my timbits that were supposed to be honey dip and strawberry only and instead of letting me know they were out or didn’t have enough they decided to give me stuff I didn’t ask for. Won’t be back.
Atmosphere: 3
Food: 4
Service: 1
During a recent visit to the hospital we visited Timmy’s on numerous occasions and although the food was a tad slower it was quite nice and fresh which is worth the wait. Staff was pleasant and approachable and treated my kids extremely well. Food and staff wise some of the other chains could learn from here.
Atmosphere: 5
Food: 5
Service: 5
This one particular staff is disrespectful. On Saturday morning I was waiting for them to open it was 8:30 they saw me but continue to do what they were doing so I walked away. On Sunday when I got there at 8:30 they were open which mean they were probably opened a little earlier. They were cleaning so, I made a noise they continued after all their fiddling she took my order then say”I’ll meet you at the til”. Another staff showed up. She poured my coffee, stirred it and then was doing something else so, I left.
Kid-friendliness: Yes.
Atmosphere: 2
Food: 4
Service: 1
It was a really nice experience. I would suggest everyone to go and give a visit whenever you're free, since it is totally worth your time.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The staff is ok. Can be a little rushed and sometimes can mess up your order, but they always correct it without question. Could be better though.
Atmosphere: 3
Food: 3
Service: 3
I ordered a combo, and was charged for each item individually. During the transaction, I brought this mistake to the Tim Hortons staff who was handling the cashier. She was clearly new and had no idea what was going on but assured me that her boss would be back in 10 minutes to correct the mistake. I asked the worker who made my order to look into this and she punched in some numbers and then said it had been subtracted already. It had not been.So I speak with the other manager when she's back and she acknowledges that I was incorrectly charged but she's not authorized to handle refunds of any kind. I asked what else could be done and she literally looked at me with a blank stare for 20 seconds and said nothing.I didn't even care about the money I was overcharged. I'm just simply amazed at the level of ineptitude and lack of responsibility in corporate policy to not even make any attempt at correcting a situation that was 100% not the customers fault.
Atmosphere: 1
Food: 1
Service: 1
Tim Hortons on B building 2 floor is the worse customer service after paying, I waited 15 minutes to get only one bagels. No hygiene, the lady was using the same gloves all the time to make everyone sandwiches and bagels.
Vegetarian options: The lady was cutting the cream cheese bagels with the same knife as she cuts the Bacon sandwich.
Atmosphere: 1
Food: 1
Service: 1
if its open, you may eventually get service. very surprised they also don't use the Tim Hortons App... had me scrambling for change for my wifes coffee. Bring your own in or spin the wheel... RS
Can't use Tim's Card to pay
Atmosphere: 4
Food: 4
Service: 4
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