They are the worst every time i order my ice cap they gave other customers orders forst not mine. Specially the morning staff is worst
vinod vijayan
I am glad that since my last review (thats below this paragraph), they have taken the feedback in a constructive way and now they are providing the regular tims tissues and their coffee quality has improved. Thankyou management for working on this. I have changed my rating from previous 2 stats to 5 stars now. Good job !
Today, they gave the ordinary brown tissue paper and not the regular Tim Hortons paper napkin. This is substandard quality as opposed to the regular one. They always have a scarcity of paper tissue napkin. Also, they don't place paper napkins for customers to take. They keep one with the order. I see this process as inferior customer care when compared to other Tim Hortons outlets, which keep the standard paper tissue napkins for customers to take. Its going on for a long time. I was thinking they will improve on this at some point, but unfortunately no. A customer will definitely be unhappy if you don't provide enough paper napkins when they order. Even the coffee is too strong for double double when compared to other Tim Hortons outlets. I was thinking 1 star but gave 2 stars because the maple bacon croissant sandwich was good though.
Mahi Veluppillai
I ordered a vanilla creamy chill, but when I received it, I was wondering why there was yellow syrup on it. So I went back and asked them if I could get the vanilla creamy chill. They said we had to throw it out if we wanted the vanilla one. We asked if they could take it, but they wouldn't accept it and told us to throw it out. I didn't want to waste food and create a problem so I just took it.
Atmosphere: 3
Food: 2
Service: 1
Muhammed Hafiz
Tim Hortons is my go-to spot for coffee! Their coffee is consistently rich, smooth, and just the right pick-me-up to start my day. Whether I'm grabbing a quick cup on the go or relaxing with a fresh brew, the flavor never disappoints. The staff is always friendly, and service is fast, even during busy times. If you're looking for quality coffee and a cozy atmosphere, Tim Hortons is the place to be!
Amir Azadi
I rarely get things from this branch because of the long line in the mall. Their flatbreads are good for that price. My favorite's peach quencher. I'd go back when it's not busy.
Atmosphere: 3
Food: 4
Service: 4
Danny Gardhouse
I come to this location 3 to 4 times weekly and I get the same order a medium iced Capp with three extra sugar, The crotchety lady serving me says oh we don’t put extra sugar in ice cappuccino. My response to that was I am in here three or four times a week and it’s always the same order and you are the only one that refuses to put free extra sugar into an overpriced iced cappuccino, but that’s OK location in White Oak Mall has just lost my business.
UPDATE; I just left the Tim Hortons location at York and Talbot London Ontario. I ordered like I did in the White Oaks Mall Timmys, a medium ice cap with three extra sugar the young lady in the York Street location did not even bat and I at the extra sugar in my ice cap, I paid my money she filled my order, medium ice cap with three extra sugar. My question is to the owner of the White Oaks Mall Tim Hortons is, Why did your two staff members out and out lie to me when they said we do not put extra sugar in an ice cap and the other young lady said we are not allowed to do that. Why is that? Why would they say that?? Especially when another location just filled the order.
SEL 4
I sat in the food court today for several hours near Tim Hortons.... This is what I saw with a paying customer: I'M SHOCKED.
I recently had an extremely disappointing experience at THE FOOD COURT TIM HORTONS that I feel compelled to share. I witnessed an incident involving a manager named Brenda that left a very negative impression.
While I was dining, I observed a paying customer who had returned with her young children. This customer had clearly made a legitimate purchase of food and drinks. However, Brenda approached her in a manner that was both rude and inappropriate. She practically yelled at the customer, accusing her of some sort of misconduct. The situation escalated when Brenda began glaring at the customer, who explained that she had accidentally poured out her cup. Rather than showing understanding or offering assistance, Brenda threatened to call SECURITY on her???? What ?
The behavior exhibited by Brenda was completely unprofessional and unnecessary. It’s disheartening to think that someone in a managerial position would treat a customer in such a harsh and accusatory manner, especially in front of her children. This kind of treatment is unacceptable and reflects poorly on the establishment as a whole.
To add an ironic twist, imagine if the customer had been the boss's daughter-in-law. It’s a stark reminder that everyone deserves respect and fair treatment, regardless of their identity or relationship to the business.
I sincerely hope this Tim Hortons takes immediate steps to address this kind of behavior among its staff. No customer should have to endure such treatment, and Brenda’s actions warrant serious reconsideration of her role within the company.
Atmosphere: 1
Food: 2
Service: 1
Ravi Khandwala
I was in line but the attendant at the Cash Register choose other customer and started arguing about it. When I stood in the line there was no one behind me in the que.
Service: 1
syed hussain
all ladies in the morning are always rude and loud and disrespectful they should have some manners how to call people name and they shouldn’t repeat customer order loudly there is one girl with glasses on she is very rude and loud with everyone l just asked for the sleeves for coffee and she was giving me very bad look with her face expression and there is one girl with scarf she also a part of it i know with this review nothing will change because i saw other reviews from last month and old but staff doing same thing every day with all the customers so good luck with this staff behaviour first and last order from this location…..
Atmosphere: 1
Service: 1
Manav Bhola
Person named matt. Extremely rude and not a good person in front. Should work in the back or should go home. Asked for a survey form and he denied and when other employee gave then he shouted at the that employee as well that you are not suposed to give it. Extremely bad person in tim hortans and i will never come to the walmart tims and not even recommend others as well.
Matt was very impolite when asked for survey form he refused to provide me the form and didn’t give any appropriate reason for the same
Priya Sharma
Ilisha was fantastic, very helpful and so kind towards me . I liked her service the most . Loved her
Jara Picado Portillo
Worst customer service ever. I work at the mall and they see me ordering in the daily basis. Today I order a small coffee with no cream or sugar, 1 medium ice coffee with milk and less sugar cane and 1 large coffee with milk and no sugar. After about 15min standing there waiting for a 2 minute order, they give me the coffees except the medium iced coffee was hot coffee. I told them i wanted an iced coffee and they said I will have to pay for it and they toss the hot coffee in the sink in front of me. I asked them if I could get a cup of ice to pour the coffee. I am not going to pay again when i paid for 2 coffees and the 3rd one was paid by the rewards points. They insisted I had to pay for the iced coffee due to inventory issues, when they just threw away one coffee. I decided o take the 3 coffees, that’s right, they had to pour me another cup of coffee, and leave. This is ridiculous. It’s not the first time I have a bad experience in there but I understand hospitality and retail can be hard. Not sure if they are understaffed or the staff do not get along well but customer should be treated well. Because if I go there 5 days a week at the end of the year, I might be paying for one of your month salary. i feel it cost more money and time no willing to give me an iced coffee and having 5 people staring at me pretending I was the one unreasonable. Understand you didn’t took my order properly or asked the right questions or i made a mistake, whatever reason. Again, worst customer service ever. If you don’t know how to treat customers maybe should go to a warehousr.
Mehakpreet Singh
Very rude behaviour of just one female employee. All other staff seem okay.
Atmosphere: 1
Food: 1
Service: 1
Emma B
My favourite location! The staff always get my orders right, ensuring a consistent experience everytime. Their attention to detail and excellent service never disappoint.
They are the worst every time i order my ice cap they gave other customers orders forst not mine. Specially the morning staff is worst
I am glad that since my last review (thats below this paragraph), they have taken the feedback in a constructive way and now they are providing the regular tims tissues and their coffee quality has improved. Thankyou management for working on this. I have changed my rating from previous 2 stats to 5 stars now. Good job !
Today, they gave the ordinary brown tissue paper and not the regular Tim Hortons paper napkin. This is substandard quality as opposed to the regular one. They always have a scarcity of paper tissue napkin. Also, they don't place paper napkins for customers to take. They keep one with the order. I see this process as inferior customer care when compared to other Tim Hortons outlets, which keep the standard paper tissue napkins for customers to take. Its going on for a long time. I was thinking they will improve on this at some point, but unfortunately no. A customer will definitely be unhappy if you don't provide enough paper napkins when they order. Even the coffee is too strong for double double when compared to other Tim Hortons outlets. I was thinking 1 star but gave 2 stars because the maple bacon croissant sandwich was good though.
I ordered a vanilla creamy chill, but when I received it, I was wondering why there was yellow syrup on it. So I went back and asked them if I could get the vanilla creamy chill. They said we had to throw it out if we wanted the vanilla one. We asked if they could take it, but they wouldn't accept it and told us to throw it out. I didn't want to waste food and create a problem so I just took it.
Atmosphere: 3
Food: 2
Service: 1
Tim Hortons is my go-to spot for coffee! Their coffee is consistently rich, smooth, and just the right pick-me-up to start my day. Whether I'm grabbing a quick cup on the go or relaxing with a fresh brew, the flavor never disappoints. The staff is always friendly, and service is fast, even during busy times. If you're looking for quality coffee and a cozy atmosphere, Tim Hortons is the place to be!
I rarely get things from this branch because of the long line in the mall. Their flatbreads are good for that price. My favorite's peach quencher. I'd go back when it's not busy.
Atmosphere: 3
Food: 4
Service: 4
I come to this location 3 to 4 times weekly and I get the same order a medium iced Capp with three extra sugar, The crotchety lady serving me says oh we don’t put extra sugar in ice cappuccino. My response to that was I am in here three or four times a week and it’s always the same order and you are the only one that refuses to put free extra sugar into an overpriced iced cappuccino, but that’s OK location in White Oak Mall has just lost my business.
UPDATE; I just left the Tim Hortons location at York and Talbot London Ontario. I ordered like I did in the White Oaks Mall Timmys, a medium ice cap with three extra sugar the young lady in the York Street location did not even bat and I at the extra sugar in my ice cap, I paid my money she filled my order, medium ice cap with three extra sugar. My question is to the owner of the White Oaks Mall Tim Hortons is,
Why did your two staff members out and out lie to me when they said we do not put extra sugar in an ice cap and the other young lady said we are not allowed to do that. Why is that? Why would they say that?? Especially when another location just filled the order.
I sat in the food court today for several hours near Tim Hortons.... This is what I saw with a paying customer: I'M SHOCKED.
I recently had an extremely disappointing experience at THE FOOD COURT TIM HORTONS that I feel compelled to share. I witnessed an incident involving a manager named Brenda that left a very negative impression.
While I was dining, I observed a paying customer who had returned with her young children. This customer had clearly made a legitimate purchase of food and drinks. However, Brenda approached her in a manner that was both rude and inappropriate. She practically yelled at the customer, accusing her of some sort of misconduct. The situation escalated when Brenda began glaring at the customer, who explained that she had accidentally poured out her cup. Rather than showing understanding or offering assistance, Brenda threatened to call SECURITY on her???? What ?
The behavior exhibited by Brenda was completely unprofessional and unnecessary. It’s disheartening to think that someone in a managerial position would treat a customer in such a harsh and accusatory manner, especially in front of her children. This kind of treatment is unacceptable and reflects poorly on the establishment as a whole.
To add an ironic twist, imagine if the customer had been the boss's daughter-in-law. It’s a stark reminder that everyone deserves respect and fair treatment, regardless of their identity or relationship to the business.
I sincerely hope this Tim Hortons takes immediate steps to address this kind of behavior among its staff. No customer should have to endure such treatment, and Brenda’s actions warrant serious reconsideration of her role within the company.
Atmosphere: 1
Food: 2
Service: 1
I was in line but the attendant at the Cash Register choose other customer and started arguing about it. When I stood in the line there was no one behind me in the que.
Service: 1
all ladies in the morning are always rude and loud and disrespectful they should have some manners how to call people name and they shouldn’t repeat customer order loudly there is one girl with glasses on
she is very rude and loud with everyone l just asked for the sleeves for coffee and she was giving me very bad look with her face expression and there is one girl with scarf she also a part of it i know with this review nothing will change because i saw other reviews from last month and old but staff doing same thing every day with all the customers so good luck with this staff behaviour first and last order from this location…..
Atmosphere: 1
Service: 1
Person named matt. Extremely rude and not a good person in front. Should work in the back or should go home. Asked for a survey form and he denied and when other employee gave then he shouted at the that employee as well that you are not suposed to give it. Extremely bad person in tim hortans and i will never come to the walmart tims and not even recommend others as well.
Atmosphere: 2
Food: 5
Service: 1
Restaurantji Recommends
Matt was very impolite when asked for survey form he refused to provide me the form and didn’t give any appropriate reason for the same
Ilisha was fantastic, very helpful and so kind towards me . I liked her service the most . Loved her
Worst customer service ever.
I work at the mall and they see me ordering in the daily basis.
Today I order a small coffee with no cream or sugar, 1 medium ice coffee with milk and less sugar cane and 1 large coffee with milk and no sugar.
After about 15min standing there waiting for a 2 minute order, they give me the coffees except the medium iced coffee was hot coffee. I told them i wanted an iced coffee and they said I will have to pay for it and they toss the hot coffee in the sink in front of me. I asked them if I could get a cup of ice to pour the coffee. I am not going to pay again when i paid for 2 coffees and the 3rd one was paid by the rewards points.
They insisted I had to pay for the iced coffee due to inventory issues, when they just threw away one coffee.
I decided o take the 3 coffees, that’s right,
they had to pour me another cup of coffee, and leave.
This is ridiculous. It’s not the first time I have a bad experience in there but I understand hospitality and retail can be hard.
Not sure if they are understaffed or the staff do not get along well but customer should be treated well. Because if I go there 5 days a week at the end of the year, I might be paying for one of your month salary. i feel it cost more money and time no willing to give me an iced coffee and having 5 people staring at me pretending I was the one unreasonable. Understand you didn’t took my order properly or asked the right questions or i made a mistake, whatever reason. Again, worst customer service ever. If you don’t know how to treat customers maybe should go to a warehousr.
Very rude behaviour of just one female employee. All other staff seem okay.
Atmosphere: 1
Food: 1
Service: 1
My favourite location! The staff always get my orders right, ensuring a consistent experience everytime. Their attention to detail and excellent service never disappoint.
Atmosphere: 5
Food: 5
Service: 5
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