Tim Hortons
33389 Richmond St, Lucan
(519) 227-0129
Recent Reviews
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UPDATE: NEW MANAGER December 2025.
That change in management was a totally new so positive thing! I now LOVE TO GO THERE! It’s just perfect now! Also Barb continues to bring joy :)
….so don’t like putting out bad reviews but it’s been happening a lot lately. Getting at the drive through to order and being welcomed with a “yeah?” “Yup?” “What do you want?”. Don’t put a staff that can’t understand English to take orders at the drive through. Many order errors, making customers repeat constantly. Many staff are wonderful there and the food is good… I think it’s the human errors that make it a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Great and very nice employees! This location is always busy but whenever I visit theres this lady with tattoo Devine, she always makes sure that our orders in the waiting area are being made.
Atmosphere: 5
Food: 5
Service: 5
thanks for the great service ,
Atmosphere: 4
Food: 5
Service: 5
A smile from time to time would be nice. Staff appeared stressed, unhappy, and inconvenienced by patrons. I haven't been to this Tim's in years, something has changed.
Atmosphere: 2
Food: 4
Service: 2
Devin lovely woman always smiling. she happily change the wrong drink that they gsve me from different Tims.
Atmosphere: 5
Food: 5
Service: 5
Iv been here everything i travel the food is better then most places.
Atmosphere: 5
Food: 5
Service: 5
Very slow service on mobile order
Atmosphere: 4
Service: 1
If only all Tim Hortons franchise operate as efficiently and with as friendly of staff as this location.
Drive thru or inside. Both lines always move quickly. Staff is always pleasant and order accuracy is excellent.
Nice work!
Atmosphere: 5
Food: 5
Service: 5
Edit - I spoke with CS who said the owner would be in touch with me and never did reach out. Seems to be par for the course unfortunately.
The service here is the worst I’ve ever experienced and it’s not just a one-off. It’s very consistently slow. Be prepared to wait and wait and hope your order is right when it comes. It’s too bad. Nice staff but not enough of them.
Atmosphere: 1
Food: 1
Service: 1
I ordered a medium brown sugar iced latte. I got some kind of watered down milk with an espresso shot and absolutely no brown sugar syrup. Timbits were over glazed.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Great stuff , great staff
Atmosphere: 5
Food: 5
Service: 5
Nice place.
Atmosphere: 5
Food: 5
Service: 5
Recently renovated. Attractive space
Atmosphere: 5
Food: 4
Service: 4
Its just like any other tim hortons. I'd visit again
Atmosphere: 3
Food: 3
Service: 3
It's TH
Atmosphere: 3
Food: 3
Service: 3
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