Horrible experience! Owner had negative energy from the moment we walked through the door. We all felt he was racist and made us feel extremely uncomfortable. We had a table for 4 and the bill was $350 plus tip and we were basically told to leave the table despite constantly ordering food as they had a busy night. Food was horrible and salty not worth it at all! Desserts were terrible. Please do not go here! Owner was very disrespectful!
Atmosphere: 1
Food: 1
Service: 1
Lisa Andrew (TheWife101)
This place has everything! Can’t beat the atmosphere. Very professional, excellent customer service, even the presentation of the dishes is so well done! ? Recommend!
Atmosphere: 5
Food: 5
Service: 5
Aisha A
Horrible service. There’s a guy walking around watching you the whole time making you feel uncomfortable as if you’re not welcome, not sure if he’s the owner or manager but did not appreciate his energy. The waitresses don’t even check in on you in between to see if you need anything. The atmosphere definitely did NOT feel welcoming. & the food was pretty mid too, I’ve had better pizza in elementary school. Nothing special and dry. Even the drink was watered down. Definitely won’t be going back and don’t recommend
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Margherita Pizza Red
Donna Chen
I’ve been here so many times and this place never disappoints! All the food and drinks I’ve had are super delicious. Plus the staff are always so friendly, attentive, and helpful with recommendations.
Atmosphere: 5
Food: 5
Service: 5
Joshua Cooper
Really bad experience. My food was sitting at the bypass for almost 10 minutes without anyone picking it up. I would have brought it up to the server but no one wanted to check up on our table at all in a span of 10-20 mins of waiting for food that just sat at the bypass. The kitchen rang the bell a few times but no one went to pick it up and when it finally arrived at the table it was barely lukewarm. After that our entrees were even slower and we ended up waiting almost an hour to get our main entrees! This was at 5pm where the restaurant was nearly empty!! There’s a difference between mediocre service and good food to mediocre food and just bad service. Will not be coming again. Extremely ridiculous and won’t be coming back again & I would not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
xie penny
We made a reservation for four to celebrate a friend’s birthday and brought our own cake. When we asked the server to store the cake in the refrigerator during our meal, he informed us that there would be a “dessert service fee” of $4 per person. When the cake was eventually brought out, they merely placed it on the table with some plates, without even opening the cake box. I fail to understand the purpose of this dessert service fee. While the food was decent, the service was abysmal. The tall server completely ignored us, spending his time chatting with a large table nearby. We requested a new plate, and he said he would bring one, but after half an hour, it still hadn’t arrived. One of our friends asked for water, but the server paid no attention, leaving all four of our glasses empty throughout the meal. We spent over $200 here, but it was definitely not worth the price. If you’re planning to celebrate a birthday with friends or family, I strongly advise against choosing this restaurant—the server’s attitude will ruin your experience.
Food: 3
Service: 1
Liliana Zhou
The service was horrible!
I made a reservation in advance for a table of 4, we brought in a cake and asked the server is he could put the cake in the fridge while we eat, and he responded that there will be a “dessert service fee” of $4 per person. The food was ok. BUT THE SERVER (the tall guy) HAS BEEN CHATTING WITH THE BIGGER TABLES AND IGNORING OUR REQUESTS. As mentioned about the “dessert service fee” what they did was bring the cake to the table and some plates, not even to open the cake box. When we asked for another plate and tall server just IGNORED AND KEEP CHATTING WITH THE BIGGER TABLES NEXT TO US. No water was served when one of my friend requested and all four of our glasses were empty.
We spent $200+ just for the food and the food TOTALLY DIDNT WORTH THE PRICE.
If you are looking to come to this place to have joy with friends or family, DONT COME! THE SERVERS WILL DEFINITELY RUIN IT!
Atmosphere: 1
Food: 2
Service: 1
W. J.
Taste of Italy without going to Italy. Delicious, authentic Italian cuisine in a classy and warm setting. The octopus, pizza, calamari were all amazing and their yummy gelato just perfect. The owners are very friendly and welcoming, their staff always smiling :) Will come back soon!
Will definitely go back!
Atmosphere: 5
Food: 5
Service: 5
R C
We visited Costa Sorrento for the first time. Great experience, starting from delicious Italian food to great service and cozy, relaxing yet elegant atmosphere. Too bad we live so far from this place:) 100% recommended!
Atmosphere: 5
Food: 5
Service: 5
AI
Very classy place with live music created an atmosphere not normally seen. Food taste was nice. Would love it if complimentary bread was offered.
Very expensive but the taste is not amazing, not worth the price
Atmosphere: 5
Food: 3
Service: 5
Kevin Doran
Great food and good acoustics.
Atmosphere: 5
Food: 5
Service: 5
Liu Yan
We’ve been to this restaurant twice before and always had a great time, which is why we chose it for my daughter’s 16th birthday. She loves the pizza here and was excited to celebrate with her friends. Unfortunately, this visit was disappointing. The waitress who served them tonight kept rushing my daughter and her friends, repeatedly asking if they were done with their food. I’m not sure if it was because they were all teens, and perhaps the staff wanted to turn the table quickly for the next round of customers, but it was really inappropriate. My daughter became very annoyed, and it ruined what was supposed to be a fun and special night. To make matters worse, they automatically added an 18% tip to the bill. If they’re going to charge a guaranteed tip, the service should reflect that, and the group should be allowed to take their time and enjoy their meal. From the time they ordered to when they were rushed out, it was only about an hour. This was far from the experience we expected. The food is still good, but the service needs serious improvement if we are to return in the future.
Atmosphere: 4
Food: 4
Service: 1
Chan Christina
Wonderful food, wonderful service, wonderful live music performance ????
Atmosphere: 5
Food: 5
Service: 5
Karolin Kasapyan
I've been a few times now, the food and ambiance are amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Capricciosa Pizza Red, Grilled Adriatic Seabass Spigola O Orata Alla Griglia, Appetizer Sampler, Prawn & Mushroom Taglioni Tagliolini Funghi E Gamberi in Salsa Aurora, Sorbet
Horrible experience! Owner had negative energy from the moment we walked through the door. We all felt he was racist and made us feel extremely uncomfortable. We had a table for 4 and the bill was $350 plus tip and we were basically told to leave the table despite constantly ordering food as they had a busy night. Food was horrible and salty not worth it at all! Desserts were terrible. Please do not go here! Owner was very disrespectful!
Atmosphere: 1
Food: 1
Service: 1
This place has everything! Can’t beat the atmosphere. Very professional, excellent customer service, even the presentation of the dishes is so well done! ? Recommend!
Atmosphere: 5
Food: 5
Service: 5
Horrible service. There’s a guy walking around watching you the whole time making you feel uncomfortable as if you’re not welcome, not sure if he’s the owner or manager but did not appreciate his energy. The waitresses don’t even check in on you in between to see if you need anything. The atmosphere definitely did NOT feel welcoming. & the food was pretty mid too, I’ve had better pizza in elementary school. Nothing special and dry. Even the drink was watered down. Definitely won’t be going back and don’t recommend
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Margherita Pizza Red
I’ve been here so many times and this place never disappoints! All the food and drinks I’ve had are super delicious. Plus the staff are always so friendly, attentive, and helpful with recommendations.
Atmosphere: 5
Food: 5
Service: 5
Really bad experience. My food was sitting at the bypass for almost 10 minutes without anyone picking it up. I would have brought it up to the server but no one wanted to check up on our table at all in a span of 10-20 mins of waiting for food that just sat at the bypass. The kitchen rang the bell a few times but no one went to pick it up and when it finally arrived at the table it was barely lukewarm. After that our entrees were even slower and we ended up waiting almost an hour to get our main entrees! This was at 5pm where the restaurant was nearly empty!! There’s a difference between mediocre service and good food to mediocre food and just bad service. Will not be coming again. Extremely ridiculous and won’t be coming back again & I would not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1
We made a reservation for four to celebrate a friend’s birthday and brought our own cake. When we asked the server to store the cake in the refrigerator during our meal, he informed us that there would be a “dessert service fee” of $4 per person. When the cake was eventually brought out, they merely placed it on the table with some plates, without even opening the cake box. I fail to understand the purpose of this dessert service fee. While the food was decent, the service was abysmal. The tall server completely ignored us, spending his time chatting with a large table nearby. We requested a new plate, and he said he would bring one, but after half an hour, it still hadn’t arrived. One of our friends asked for water, but the server paid no attention, leaving all four of our glasses empty throughout the meal. We spent over $200 here, but it was definitely not worth the price. If you’re planning to celebrate a birthday with friends or family, I strongly advise against choosing this restaurant—the server’s attitude will ruin your experience.
Food: 3
Service: 1
The service was horrible!
I made a reservation in advance for a table of 4, we brought in a cake and asked the server is he could put the cake in the fridge while we eat, and he responded that there will be a “dessert service fee” of $4 per person. The food was ok. BUT THE SERVER (the tall guy) HAS BEEN CHATTING WITH THE BIGGER TABLES AND IGNORING OUR REQUESTS. As mentioned about the “dessert service fee” what they did was bring the cake to the table and some plates, not even to open the cake box. When we asked for another plate and tall server just IGNORED AND KEEP CHATTING WITH THE BIGGER TABLES NEXT TO US. No water was served when one of my friend requested and all four of our glasses were empty.
We spent $200+ just for the food and the food TOTALLY DIDNT WORTH THE PRICE.
If you are looking to come to this place to have joy with friends or family, DONT COME! THE SERVERS WILL DEFINITELY RUIN IT!
Atmosphere: 1
Food: 2
Service: 1
Taste of Italy without going to Italy.
Delicious, authentic Italian cuisine
in a classy and warm setting.
The octopus, pizza, calamari were all amazing and their yummy gelato just perfect.
The owners are very friendly and welcoming, their staff always smiling :)
Will come back soon!
Will definitely go back!
Atmosphere: 5
Food: 5
Service: 5
We visited Costa Sorrento for the first time.
Great experience, starting from delicious Italian food to great service and cozy, relaxing yet elegant atmosphere.
Too bad we live so far from this place:)
100% recommended!
Atmosphere: 5
Food: 5
Service: 5
Very classy place with live music created an atmosphere not normally seen. Food taste was nice. Would love it if complimentary bread was offered.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very expensive but the taste is not amazing, not worth the price
Atmosphere: 5
Food: 3
Service: 5
Great food and good acoustics.
Atmosphere: 5
Food: 5
Service: 5
We’ve been to this restaurant twice before and always had a great time, which is why we chose it for my daughter’s 16th birthday. She loves the pizza here and was excited to celebrate with her friends. Unfortunately, this visit was disappointing. The waitress who served them tonight kept rushing my daughter and her friends, repeatedly asking if they were done with their food. I’m not sure if it was because they were all teens, and perhaps the staff wanted to turn the table quickly for the next round of customers, but it was really inappropriate. My daughter became very annoyed, and it ruined what was supposed to be a fun and special night.
To make matters worse, they automatically added an 18% tip to the bill. If they’re going to charge a guaranteed tip, the service should reflect that, and the group should be allowed to take their time and enjoy their meal. From the time they ordered to when they were rushed out, it was only about an hour. This was far from the experience we expected.
The food is still good, but the service needs serious improvement if we are to return in the future.
Atmosphere: 4
Food: 4
Service: 1
Wonderful food, wonderful service, wonderful live music performance ????
Atmosphere: 5
Food: 5
Service: 5
I've been a few times now, the food and ambiance are amazing.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Capricciosa Pizza Red, Grilled Adriatic Seabass Spigola O Orata Alla Griglia, Appetizer Sampler, Prawn & Mushroom Taglioni Tagliolini Funghi E Gamberi in Salsa Aurora, Sorbet
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