Hilton Toronto/Markham Suites Conference Centre & Spa

Poor customer service from front desk staff too management. Will not stay at this location again.

Paid parking in Markham makes no sense but whatever. Rooms were nice and very sizeable and in very good conditions. Exec lounge was room. Breakfast was great. Staff were friendly. Plenty of equipment at the fitness center.

Service: 5

Great room, clean and modern. Very helpful at the desk, had a fridge that didn't work when I checked in. Notified the front desk and service guy was there within 5 min with a new fridge. Easy to find and access, with tons of food spots nearby...walking distance.

Service: 5

Loved the hotel, ambience and staff, food and service was great

Service: 5

Stayed during October 2024 and was prompted to revise my previous rating. This hotel has dramatically deteriorated and it is in serious need of renovation. Initially thought it was just dirty but that’s only part of it. There is wear and tear on every surface and especially worrisome is the moldy water damage on the ceiling. The curtains don’t even close and look ratty. The carpets are so filthy you won’t even want to take your socks off. Yuck! At this price point there are much better options. Check out my photos and you be the judge for yourself.

Rooms: This design provides extra soundproofing for any hallway noises.

Walkability: Easily walkable to nearby restaurants and shops.

Food and drinks: Really nice lobby bar.

Service: 2

I complained 2 times about while taking a shower every morning losing water and hot hot water. They did not fix it or compensate me for the issue. All they did was say sorry. Paid $300-$400 a night only to stand there almost 15-30 mins covered in soap for the water to come back and to be hot not cold every morning. I complained halfway through the stay and was not offendered another room (even though it probably wouldn't solve the issue as it's probably every room). Complained again with nothing, so checked our early and decided to find another hotel.

Other issues that make the hotel look like a run down and not high end. Was the condition of the room and hotel in general. Very dirty, hall walls were covered in with dirt. Rooms were in rough cosmetic condition.

First night I was there i decided to go to the restaurant since I came into town late. Maybe 1 other person in the restaurant, the servers walked me over to a dirty booth with both side of the bench dirty, she brushed a bench full of crumbs off the seat for me to sit down. I would be embarrassed as a server to do this. Especially when the restaurant was empty and could be seated at another clean table.

One of best Hilton in north America for comfort, value and service. We usually get upgraded with gold membership and have access to the lounge.

Service: 4

Came here for an event. Large, clean and spacious space. Staff is friendly and kind.

Service: 5

Needs a facelift

Service: 2

I had an incredible stay at the Hilton in Markham! The service was top-notch, especially at the front desk where Pari went above and beyond. The executive lounge for Diamond and Gold members was a highlight, with delicious meals and truly attentive care that made me feel valued. The rooms were comfortable and well-kept. Highly recommend this place for an exceptional stay!

Service: 5

Front desk staff were friendly and accommodating. Rooms were clean. Pretty happy overall.

Rooms: Very clean and spacious.

Food and drinks: There are lots of options for food and activities nearby.

Service: 5

We stayed at this hotel in early October 2024 and we are thoroughly impressed with the place. The rooms are really clean and the beds very comfortable. We had the corner rooms - so spacious and very well lit. Services are excellent. We received great service and help from Grace at the front desk - thank you, Grace! The hotel cleaning staff was also very helpful, as well as a Chinese lobby manager, who gave us helpful tips on local points of interest. The location is perfect - walking distance to First Markham Place and close to highways. Although located in a great spot, the hotel is positioned away from busy streets, which makes the rooms nice and quiet. I would totally stay again at this location and will recommend it to all my friends who visit Markham! Thank you, Hilton!

Service: 5

We had an event in the Orchid/Violet Room. The staff were extremely helpful.

Service: 5

Rooms: Veey spacious for business travelers

Service: 5