I have visited and ordered from this KFC location several times before. Unfortunately, the customer service I received today was unacceptable. The Indian lady, who appeared to be in her 30s, had treated me with horrible customer service. I noticed a poster at the front of the store advertising the exclusive “chilli crunch” menu and was interested in trying it. When I asked to order it, she responded with a rude attitude while taking my order. Her tone was dismissive, and her body language, which included leaning her head forward multiple times and giving what appeared to be a disgusted look, made me really uncomfortable. I really hope no other customers have experienced this, and I hope the lady improves her etiquette when treating customers. From my experience, I hope the employer advises the employee to be more kind or at least hire people who have decent customer service. On a side note, the food was good.
Atmosphere: 1
Food: 3
Service: 1
Kishor Bhattarai
Fast and quick service, chicken was delicious it was juicy, fresh and crispy, the staffs were really nice, would love giving this place a visit again,
Atmosphere: 5
Food: 5
Service: 5
Shamir M
Nadia , Michael, Thevi and all the staff at the store are exceptional. Great customer service, food is always ready on time if your order through the app, minimum waiting time at drive through. Food taste and quality is always of a high standard. One of the best KFC stores around.
Atmosphere: 5
Food: 5
Service: 5
S. Kwan
Extremely poor service. Will not be returning. Approached the counter when my mobile order said it was ready, only to be given the wrong order. Was told it was still in progress, waited for 10 mins at the counter. Finally someone new inquires for my name, lo and behold, it has been ready this whole time just sitting under the counter.
Napkins kept behind the counter. Why? Have to ask 3 times for napkins. Insane.
My 4 year old with thirsty, she does not drink pop. Asked for a cup for the tap water at the fountain; was told it would be 1.50$. A fast food establishment that does not even provide good will for tap water. What a cheap owner.
Will not be returning. Also contacted corporate. They need to know why they are losing customers. Franchises like this need to be shutdown if they care about their reputation.
Service: 1
A .H
Came here after a trip to the longos in the same plaza and had a coupon loaded and ready to use. Noticed an employee on break on the way in and thought nothing of it, there was only one person ahead of me so I thought it would be a quick in and out. The man ahead of me finished his order and just stood there waiting, the cashier looked right at me then went to the back to stand around, there was another employee back there making salads. I stood there for maybe 15 minutes waiting for someone to take my order and just saw the employees in the back glance at me and look away? It felt so bizarre meanwhile a few customers came after me a ordered through the standing order tablets which i couldn't use because the coupons don't work there. the female employee on break came back and put on a headset for the drive through saw me and also looked away. At this point I was over being ignored and left.
Went to another location down 9th line in a petro gas station and my order was taken immediately and the employee was very helpful. Never going back to this location again.
Atmosphere: 1
Service: 1
Neruson Murugesamoorthy
Ordered the famous chicken sandwich combo, upgraded fries to snack poutine. The sandwich was a disappointment. The breading was not crispy and the chicken had no flavour. The pickles were the only redeeming factor. The snack poutine is solid as always from what I recall from my childhood.
A large season for my poor score is they have two kiosks but one of them is not working. I informed one of the staff members working there about it but no sign was put up when I left 10 mins later. There did not seem to be an immediate action even when the store started getting busy at 5:20pm. Equipment breaking down is fine but the lack of action after being informed is unacceptable. Once again, my yearly visit to a KFC ends in disappointment. Do better when Popeye's serves a better product for cheaper.
Atmosphere: 2
Food: 2
Service: 1
Prasenjit Roy
The KFC location is fantastic. Very friendly staff that have time for every one and help you get the best deal for your money.
Food quality is as good as KFC can be.
Atmosphere: 5
Food: 5
Service: 5
Foodreviews
Waited 17 min for my food, just to get back to work and realize they forgot the popcorn chicken… how do I order ahead on the app and have to wait that long. dont reccomend if you’re in a rush at all.
Global Infinity
Good food and great service. The tall guy was very polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Raymond
Always missing items whenever ordered through app. I typically check before heading out the store but whenever I forget to check, they seem to forget items.
Look, it's dirty bird KFC. Not going for Michelin stars here. It's the service that is terrible. Takes forever to have food made. For example, went in at 2pm and it was completely empty, many employees on duty. An order of French fries took 15mins. What??
Atmosphere: 2
Food: 4
Service: 1
Supraja Prakash
We have waited for 10 mins in the drive thru. Poor service.
Atmosphere: 2
Food: 1
Service: 1
黄孟
Online order preparation is slower than expected. A single burger takes more than 20 minutes. The app shows “ready for pickup,” but when you arrive, no one is handling online orders. Staff focus on in-store customers, even though online orders cost more.
Atmosphere: 1
Food: 1
Service: 1
Dawson Williams (Dawson)
The food is good but everytime we go half the order is not there but they still charge me for everything, and their customer service is not helpful at all. Overall don’t recommend.
Atmosphere: 1
Food: 3
Service: 1
Hookray
Came in late at 10:30PM, Nadia at the front asked and made sure that they can make what I was looking to order. Nadia was incredibly helpful and considerate, which made my day and made my food taste better LOL. Thank you Nadia genuinely for making a long day of work so much better in the end!!! 🤗
I have visited and ordered from this KFC location several times before. Unfortunately, the customer service I received today was unacceptable. The Indian lady, who appeared to be in her 30s, had treated me with horrible customer service. I noticed a poster at the front of the store advertising the exclusive “chilli crunch” menu and was interested in trying it. When I asked to order it, she responded with a rude attitude while taking my order. Her tone was dismissive, and her body language, which included leaning her head forward multiple times and giving what appeared to be a disgusted look, made me really uncomfortable. I really hope no other customers have experienced this, and I hope the lady improves her etiquette when treating customers. From my experience, I hope the employer advises the employee to be more kind or at least hire people who have decent customer service. On a side note, the food was good.
Atmosphere: 1
Food: 3
Service: 1
Fast and quick service, chicken was delicious it was juicy, fresh and crispy, the staffs were really nice, would love giving this place a visit again,
Atmosphere: 5
Food: 5
Service: 5
Nadia , Michael, Thevi and all the staff at the store are exceptional. Great customer service, food is always ready on time if your order through the app, minimum waiting time at drive through. Food taste and quality is always of a high standard. One of the best KFC stores around.
Atmosphere: 5
Food: 5
Service: 5
Extremely poor service. Will not be returning.
Approached the counter when my mobile order said it was ready, only to be given the wrong order. Was told it was still in progress, waited for 10 mins at the counter. Finally someone new inquires for my name, lo and behold, it has been ready this whole time just sitting under the counter.
Napkins kept behind the counter. Why? Have to ask 3 times for napkins. Insane.
My 4 year old with thirsty, she does not drink pop. Asked for a cup for the tap water at the fountain; was told it would be 1.50$. A fast food establishment that does not even provide good will for tap water. What a cheap owner.
Will not be returning. Also contacted corporate. They need to know why they are losing customers. Franchises like this need to be shutdown if they care about their reputation.
Service: 1
Came here after a trip to the longos in the same plaza and had a coupon loaded and ready to use.
Noticed an employee on break on the way in and thought nothing of it, there was only one person ahead of me so I thought it would be a quick in and out. The man ahead of me finished his order and just stood there waiting, the cashier looked right at me then went to the back to stand around, there was another employee back there making salads. I stood there for maybe 15 minutes waiting for someone to take my order and just saw the employees in the back glance at me and look away? It felt so bizarre meanwhile a few customers came after me a ordered through the standing order tablets which i couldn't use because the coupons don't work there. the female employee on break came back and put on a headset for the drive through saw me and also looked away. At this point I was over being ignored and left.
Went to another location down 9th line in a petro gas station and my order was taken immediately and the employee was very helpful. Never going back to this location again.
Atmosphere: 1
Service: 1
Ordered the famous chicken sandwich combo, upgraded fries to snack poutine. The sandwich was a disappointment. The breading was not crispy and the chicken had no flavour. The pickles were the only redeeming factor. The snack poutine is solid as always from what I recall from my childhood.
A large season for my poor score is they have two kiosks but one of them is not working. I informed one of the staff members working there about it but no sign was put up when I left 10 mins later. There did not seem to be an immediate action even when the store started getting busy at 5:20pm. Equipment breaking down is fine but the lack of action after being informed is unacceptable. Once again, my yearly visit to a KFC ends in disappointment. Do better when Popeye's serves a better product for cheaper.
Atmosphere: 2
Food: 2
Service: 1
The KFC location is fantastic. Very friendly staff that have time for every one and help you get the best deal for your money.
Food quality is as good as KFC can be.
Atmosphere: 5
Food: 5
Service: 5
Waited 17 min for my food, just to get back to work and realize they forgot the popcorn chicken… how do I order ahead on the app and have to wait that long. dont reccomend if you’re in a rush at all.
Good food and great service. The tall guy was very polite and helpful.
Atmosphere: 5
Food: 5
Service: 5
Always missing items whenever ordered through app. I typically check before heading out the store but whenever I forget to check, they seem to forget items.
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Look, it's dirty bird KFC. Not going for Michelin stars here.
It's the service that is terrible. Takes forever to have food made.
For example, went in at 2pm and it was completely empty, many employees on duty. An order of French fries took 15mins. What??
Atmosphere: 2
Food: 4
Service: 1
We have waited for 10 mins in the drive thru. Poor service.
Atmosphere: 2
Food: 1
Service: 1
Online order preparation is slower than expected. A single burger takes more than 20 minutes. The app shows “ready for pickup,” but when you arrive, no one is handling online orders. Staff focus on in-store customers, even though online orders cost more.
Atmosphere: 1
Food: 1
Service: 1
The food is good but everytime we go half the order is not there but they still charge me for everything, and their customer service is not helpful at all. Overall don’t recommend.
Atmosphere: 1
Food: 3
Service: 1
Came in late at 10:30PM, Nadia at the front asked and made sure that they can make what I was looking to order. Nadia was incredibly helpful and considerate, which made my day and made my food taste better LOL. Thank you Nadia genuinely for making a long day of work so much better in the end!!! 🤗
Atmosphere: 5
Food: 5
Service: 5
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