The customer service at this store is really bad, on dec 6 I lost a mug and I went back on the same day to ask if they have seen it, the worker told me they have seen it and put it behind the counter but then it disappeared, and they were 100% sure they did not throw it into garbage. so I asked if they could check the cctv and see where did it go. And the general manager told the worker saying they could not check the cctv because they don’t have access and they need a 3rd party to open it and it will cost me $250. If they could have just tell me in the beginning they threw away the mug then I won’t even ask for the cctv, at this point they are just making excuses.
Atmosphere: 1
Service: 1
T W
The buns are average but pricy for what you get. What I didn’t appreciate about this place is that they mislabel their ingredients. I got really excited when I read that they make their own mooncakes without peanut or peanut oil. When I went to buy it, the lady at the counter says they 100 percent use peanuts and peanut oil. What you get in the box isn’t what is labeled. They re-use the boxes and place it in the display table. What was really inside was a normal lotus seed moon cake. When I asked them about misleading ingredients, they shrugged it off and said it was common practice. Be careful about this place because they have no idea what they use to make their food. Nor are they aware of why ingredients have to be labelled properly.
Food: 2
Service: 2
Tiffany Wong
Bread is quite nice, the cakes are satisfactory
Atmosphere: 4
Food: 3
Service: 3
Don Bakker
Get bakery of different Chinese stuff buns. Prices are bit higher but that because there made with butter. Nice selection. Clean place. My favorite place to get stuff buns from
Parking: Best time before lunch more selection. Get your self the different stuff buns. BBQ pork. Chicken. Ham egg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bun, Mooncake, Feel Free, Coconut Bun
Wendy Uzz
A beautiful bakery. Lovely atmosphere with high ceilings, clear enter and exit line, and beautiful displays. Service was mediocre and food was decent but not the best. There are plenty of other Asian bakeries that have better buns and cakes. Prices were on par or higher than other bakeries too. I would come back but I wouldn't say I recommend it on a regular basis.
Atmosphere: 4
Food: 3
Service: 3
Linda Zhao
Very disappointed at their cake. Ordered chestnut birthday cake for my family to celebrate. The cake was not fresh at all, chestnut was too sweet and the cake is very moist not fluffy at all. Overall I do not suggest this location for birthday cake.
Additionally the service was not good, the server makes me feel I am not welcomed.
Atmosphere: 1
Food: 1
Service: 1
Jack Lin
If you want to be disappointed, this is the place to go. Ordered a cake online the day before pickup and got slightly worried about the unfresh cake others mentioned in the comments. Well, the cake I picked up was indeed problematic. It was soggy and the cream tasted stale.
On top of it all, their service is disgraceful. Makes the customers feel like they have to beg for service.
I've been to a different location at the Fairview Mall and they were 200% better.
Atmosphere: 1
Food: 1
Service: 1
Alex W
Completely forgot my order and gave me a frozen cake instead
Atmosphere: 3
Food: 3
Service: 1
M H
It's located inside a shopping mall and is a great bakery for varieties. All items are great but unsure if there’s a signature item, which is fine since all items are well made and excellent 👍. Cakes are great. We visit her often for snacks and cake 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Cake and Cake Slices, Feel Free, Cake
Albert Ip
It is located inside Markville Mall. Many people come here for morning exercise. It is not afraid of wind and rain. It has heating in winter and air conditioning in summer. It is safe enough. Brunch is served very early and there are many tram parking spaces.
This place is what dreams are made of…..smells good, looks cozy and homely….and everything tastes AMAZING!!! i got coconut bun, it was so good, i could easily have 5 more! I got butter buns too (i hope i remember the name correctly) also very good! Adequately sweet, soft and light! They had some drinks on the cash counter, some teas and an unmarked drink, which turned out to be passion fruit juice, it was so good its my new forever favourite now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Bun
Yang Productions
Ordered cake, lady brushed us off and told us to wait in line with all the other pidgeons. So rude.
Atmosphere: 1
Food: 1
Service: 1
Ahmadou Koina
Delicious pastries and great service! My new favorite bakery!
It was an amazing experience. I loved the menu line, but what made significant for me is the service, kudos to the team. Please continue making the community happy. Thank you so much. I will be back with my family and friends. Once again thank you.
The customer service at this store is really bad, on dec 6 I lost a mug and I went back on the same day to ask if they have seen it, the worker told me they have seen it and put it behind the counter but then it disappeared, and they were 100% sure they did not throw it into garbage. so I asked if they could check the cctv and see where did it go. And the general manager told the worker saying they could not check the cctv because they don’t have access and they need a 3rd party to open it and it will cost me $250. If they could have just tell me in the beginning they threw away the mug then I won’t even ask for the cctv, at this point they are just making excuses.
Atmosphere: 1
Service: 1
The buns are average but pricy for what you get. What I didn’t appreciate about this place is that they mislabel their ingredients. I got really excited when I read that they make their own mooncakes without peanut or peanut oil. When I went to buy it, the lady at the counter says they 100 percent use peanuts and peanut oil. What you get in the box isn’t what is labeled. They re-use the boxes and place it in the display table. What was really inside was a normal lotus seed moon cake. When I asked them about misleading ingredients, they shrugged it off and said it was common practice. Be careful about this place because they have no idea what they use to make their food. Nor are they aware of why ingredients have to be labelled properly.
Food: 2
Service: 2
Bread is quite nice, the cakes are satisfactory
Atmosphere: 4
Food: 3
Service: 3
Get bakery of different Chinese stuff buns. Prices are bit higher but that because there made with butter. Nice selection. Clean place. My favorite place to get stuff buns from
Parking: Best time before lunch more selection. Get your self the different stuff buns. BBQ pork. Chicken. Ham egg.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bun, Mooncake, Feel Free, Coconut Bun
A beautiful bakery. Lovely atmosphere with high ceilings, clear enter and exit line, and beautiful displays. Service was mediocre and food was decent but not the best. There are plenty of other Asian bakeries that have better buns and cakes. Prices were on par or higher than other bakeries too. I would come back but I wouldn't say I recommend it on a regular basis.
Atmosphere: 4
Food: 3
Service: 3
Very disappointed at their cake. Ordered chestnut birthday cake for my family to celebrate. The cake was not fresh at all, chestnut was too sweet and the cake is very moist not fluffy at all. Overall I do not suggest this location for birthday cake.
Additionally the service was not good, the server makes me feel I am not welcomed.
Atmosphere: 1
Food: 1
Service: 1
If you want to be disappointed, this is the place to go. Ordered a cake online the day before pickup and got slightly worried about the unfresh cake others mentioned in the comments. Well, the cake I picked up was indeed problematic. It was soggy and the cream tasted stale.
On top of it all, their service is disgraceful. Makes the customers feel like they have to beg for service.
I've been to a different location at the Fairview Mall and they were 200% better.
Atmosphere: 1
Food: 1
Service: 1
Completely forgot my order and gave me a frozen cake instead
Atmosphere: 3
Food: 3
Service: 1
It's located inside a shopping mall and is a great bakery for varieties. All items are great but unsure if there’s a signature item, which is fine since all items are well made and excellent 👍. Cakes are great. We visit her often for snacks and cake 🥰
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Cake and Cake Slices, Feel Free, Cake
It is located inside Markville Mall. Many people come here for morning exercise. It is not afraid of wind and rain. It has heating in winter and air conditioning in summer. It is safe enough. Brunch is served very early and there are many tram parking spaces.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
This place is what dreams are made of…..smells good, looks cozy and homely….and everything tastes AMAZING!!!
i got coconut bun, it was so good, i could easily have 5 more! I got butter buns too (i hope i remember the name correctly) also very good! Adequately sweet, soft and light!
They had some drinks on the cash counter, some teas and an unmarked drink, which turned out to be passion fruit juice, it was so good its my new forever favourite now.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coconut Bun
Ordered cake, lady brushed us off and told us to wait in line with all the other pidgeons. So rude.
Atmosphere: 1
Food: 1
Service: 1
Delicious pastries and great service! My new favorite bakery!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Cake and Cake Slices
The best of the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Whole Cake and Cake Slices, Chestnut Cake, BBQ, Feel Free, Cake
It was an amazing experience. I loved the menu line, but what made significant for me is the service, kudos to the team. Please continue making the community happy. Thank you so much. I will be back with my family and friends. Once again thank you.
Atmosphere: 5
Food: 5
Service: 5
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