Second Cup Coffee Co.

As a long time fan of Second Cup Coffee Co. I can not even begin to explain my level of disappoint as to how this establishment has gone under. Firstly I would like to bring notice to the washroom situation, COMPLETELY AND UTTERLY DISGUSTING, AS ADMITTED BY THE EMPLOYEE RAYA THEY DO NOT CLEAN THE WASHROOMS. Secondly I must bring to attention the new staff, how unlikeable and unwelcoming they are, the employees have a terrible attitude towards customer's, all staff need an attitude adjustment and proper training, it is as though they were never trained to begin with. Lastly to the new owner AVI VOHRA if you would spend less time GIVING YOUR OWN BUSINESS FAKE FIVE STAR REVIEWS UNDER YOUR OWN NAME and away from your phone during business hours and more time on training your staff this location may not be such a disappointment.

Atmosphere: 1

Food: 1

Service: 1

I really enjoy second cup but there’s not a lot around! Lucky for me this one is close by where I work. I understand there’s new management so I’m hoping they will take this as a learning opportunity. I was there two week ago and I asked for a London fog with oat milk. I watch the lady make the London fog and she made it with regular milk. I asked her if it was oat milk and she acknowledged that it wasn’t. She did make me a new one which I appreciated. Today I was there again I asked for a London fog with oat milk. This time I have to use the washroom so I walked away and wasn’t able to watch (which I shouldn’t have to when I made it clear what I wanted) . I picked up my drink I left and drank it all. Well I can tell you now it wasn’t oak milk and now I’m very sick. I don’t ask for oat milk for fun I have an allergy. Many people have a milk allergy so this should not be taken lightly. Please pay attention and ensure what the customer has asked for is correct.

Atmosphere: 3

Food: 1

Service: 3

The restrooms in the lobby were closed while they were still open. Public health is particularly poor.

Atmosphere: 1

Service: 1

Hello to the new owner. Big favour, please endeavour to bring the service back to where it was before you. Came in Sunday around 10 am. One (1) server and line up started forming to the door. Really?

The drinks and food are overpriced but they have good variety and the atmosphere is nice. The service could be better, it took ages for the barista to acknowledge us. We got her attention for a moment before we knew what to order, and then afterward, when we were ready to order, it was like she was ignoring us so that was unfortunate. Otherwise it was fine, wouldn't go out of my way for it, especially when there's better for the price point.

Atmosphere: 4

Food: 3

Service: 2

Terrible Matcha latte! I asked for unsweetened latte, they didn't bother to explain they already have suger mixed with the matcha powder, and when I complained didn't bother to change my drink. Terrible service.

Atmosphere: 4

Food: 1

Service: 1

Better than

Atmosphere: 5

Food: 4

Service: 4

Best Second Cup around! It’s clean, lots of seating, and their pastry selection is well stocked! To top it off, the owner is great. Super friendly, great customer service and gave us great suggestions. I’m not close by but I will going out of my way to make sure I can visit again!

Atmosphere: 5

Food: 5

Service: 5

Super Lovely owners and staff. Thank you for the whipped cream ?

Atmosphere: 5

Service: 5

Chill atmosphere, very nice owner and staff!

Atmosphere: 5

Food: 5

Service: 5

Amazing customer service and a great spot for studying.

Atmosphere: 5

Food: 5

Service: 5

Yum yum

Atmosphere: 5

Food: 4

Service: 5

It’s like having a barista in my kitchen. Avimakes our coffees to the perfectly!
Friendly, clean and fast (or slow if you want to hang out)

Atmosphere: 5

Food: 5

Service: 5

Cappuccino is outstanding! Thanks

Atmosphere: 5

Food: 5

Service: 5

Beware: Management changed. I came in this time for my usual coffee after my shift. They only had flavoured coffee. I asked the manager (Avi Vohora) to kindly make a new cup for me. Instead he refused to make me a cup of regular coffee and said it would be a waste. Suggesting I am a waste customer. I was a regular at this location; however this is the last time I will visit this place.

His reason to not make a cup of coffee: store closed in 1.5 hours and I don’t want to clean the pot again. This is coming from “the manager”.

Good job second cup. Bravo ??

Atmosphere: 1

Service: 1