Visva is amazing at making sandwiches. Must try. 5 stars service
Atmosphere: 5
Food: 5
Service: 5
A A
My email sent to the District Manager that oversees this location:
I am writing to express my dissatisfaction with a recent experience at your restaurant located at 8525 McCowan Road in Markham, Ontario, L3P 5E5 (Store #37409-0) where I visited on May 3, 2024, at approximately 5:50 PM.
Upon placing my order (Order Number: 1A91989E-A9), I specifically requested sandwiches with extra vegetables. Unfortunately, the sandwiches I received did not meet this specification, as they were noticeably lacking in the requested additions. When I reached out to the store to address this issue, the response from the employee I spoke with was not only unhelpful but also quite dismissive that it constituted gaslighting. Despite explaining the situation, the employee I spoke with refused to either remake the items, or to provide a refund if I were to return to the store. I was told that nothing could be done other than adding extra vegetables if I returned to the store. This solution was not practical as I had already returned home.
The manner in which my concerns were handled suggests a lack of proper training and customer service protocols, which is not surprising considering the previous negative reviews for this location. It is essential for Subway, a respected brand, to ensure that customer requests are fulfilled accurately and that any issues are resolved in a professional and courteous manner.
As a result of this experience, and after reflecting on the inadequate response from your staff, I felt compelled to leave this negative review and to share my experience with others. Additionally, I must inform you that as an American Express card holder, I will be initiating a chargeback for this transaction due to the unsatisfactory service and poor product quality.
This incident has also influenced my decision to no longer consider Subway for my future personal and business catering needs. I believe it is crucial for the management team to be aware of this situation, and I would appreciate a discussion with the district manager at his/her earliest convenience to further address these concerns.
Atmosphere: 1
Food: 1
Service: 1
David Wong
To the stupid female employee, I told you I’d leave a negative review, raise hell with corporate about your lack of service, and initiate a chargeback with my credit card provider. Yup, I achieved all 3.
Atmosphere: 1
Food: 1
Service: 1
Lin Steffy
Probably the best Subway near by.
Atmosphere: 5
Food: 5
Service: 5
David Chen
Avoid this place like the plague, unless you like to see rotten vegetables in your food, mouse droppings on your table, all the while being gaslit by the female employee who thinks this is India and she can snap back at customers.
Atmosphere: 1
Food: 1
Service: 1
Ameet Ahluwalia
My email sent to the District Manager that oversees this location:I am writing to express my dissatisfaction with a recent experience at your restaurant located at 8525 McCowan Road in Markham, Ontario, L3P 5E5 (Store #37409-0) where I visited on May 3, 2024, at approximately 5:50 PM.Upon placing my order (Order Number: 1A91989E-A9), I specifically requested sandwiches with extra vegetables. Unfortunately, the sandwiches I received did not meet this specification, as they were noticeably lacking in the requested additions. When I reached out to the store to address this issue, the response from the employee I spoke with was not only unhelpful but also quite dismissive that it constituted gaslighting. Despite explaining the situation, the employee I spoke with refused to either remake the items, or to provide a refund if I were to return to the store. I was told that nothing could be done other than adding extra vegetables if I returned to the store. This solution was not practical as I had already returned home.The manner in which my concerns were handled suggests a lack of proper training and customer service protocols, which is not surprising considering the previous negative reviews for this location. It is essential for Subway, a respected brand, to ensure that customer requests are fulfilled accurately and that any issues are resolved in a professional and courteous manner.As a result of this experience, and after reflecting on the inadequate response from your staff, I felt compelled to leave this negative review and to share my experience with others. Additionally, I must inform you that as an American Express card holder, I will be initiating a chargeback for this transaction due to the unsatisfactory service and poor product quality.This incident has also influenced my decision to no longer consider Subway for my future personal and business catering needs. I believe it is crucial for the management team to be aware of this situation, and I would appreciate a discussion with the district manager at his/her earliest convenience to further address these concerns.
Atmosphere: 1
Food: 1
Service: 1
Shreya Patel
I am rating this subway restaurant 5 STAR because the employee was so good and cooperative. When I asked her to change the gloves as I am vegetarian, She smiled and changed it without arguing with me. And she recommended me some good sauces which turned my sandwich test so testyThe atmosphere was so good and the restaurant was clean. I definitely go back to eat. This will be my go-to place for eating
Atmosphere: 5
Food: 5
Service: 5
ArjunTheHobo
One of the best subways in town. The employee knows exactly what I want and makes amazing subs everytime.
Atmosphere: 5
Food: 5
Service: 5
Slp Shah
I have visited this location couple of times and I ordered new tandoori spiced veggie sub, sandwich I received is full of veggies and well prepared. also,the lady who made my sub is so welcoming and friendly!!I will definitely recommend this location its a pleasant experience!
I had a great experience at this location on March 15th at lunch. The person serving me was fast, friendly, and did a great job. My sub tasted amazing, and she filled it with vegetables as directed. I would definitely return to this location.
Atmosphere: 5
Food: 5
Service: 5
Kuiz
food was so good and service was amazing will come
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Great Canadian Club
Daniel Li
always amazing service and grrat
Atmosphere: 5
Food: 5
Service: 5
julianna b
Don’t bother coming here past 9pm. They leave the door unlocked and tell you they are closed even though they are supposed to be open until 10pm. Now reading the reviews of disgusting bugs in drinks and food poisoning I’m glad they were closed!
Best cold cut sandwich I have had in awhile?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Canadian Club
Visva is amazing at making sandwiches. Must try. 5 stars service
Atmosphere: 5
Food: 5
Service: 5
My email sent to the District Manager that oversees this location:
I am writing to express my dissatisfaction with a recent experience at your restaurant located at 8525 McCowan Road in Markham, Ontario, L3P 5E5 (Store #37409-0) where I visited on May 3, 2024, at approximately 5:50 PM.
Upon placing my order (Order Number: 1A91989E-A9), I specifically requested sandwiches with extra vegetables. Unfortunately, the sandwiches I received did not meet this specification, as they were noticeably lacking in the requested additions. When I reached out to the store to address this issue, the response from the employee I spoke with was not only unhelpful but also quite dismissive that it constituted gaslighting. Despite explaining the situation, the employee I spoke with refused to either remake the items, or to provide a refund if I were to return to the store. I was told that nothing could be done other than adding extra vegetables if I returned to the store. This solution was not practical as I had already returned home.
The manner in which my concerns were handled suggests a lack of proper training and customer service protocols, which is not surprising considering the previous negative reviews for this location. It is essential for Subway, a respected brand, to ensure that customer requests are fulfilled accurately and that any issues are resolved in a professional and courteous manner.
As a result of this experience, and after reflecting on the inadequate response from your staff, I felt compelled to leave this negative review and to share my experience with others. Additionally, I must inform you that as an American Express card holder, I will be initiating a chargeback for this transaction due to the unsatisfactory service and poor product quality.
This incident has also influenced my decision to no longer consider Subway for my future personal and business catering needs. I believe it is crucial for the management team to be aware of this situation, and I would appreciate a discussion with the district manager at his/her earliest convenience to further address these concerns.
Atmosphere: 1
Food: 1
Service: 1
To the stupid female employee, I told you I’d leave a negative review, raise hell with corporate about your lack of service, and initiate a chargeback with my credit card provider. Yup, I achieved all 3.
Atmosphere: 1
Food: 1
Service: 1
Probably the best Subway near by.
Atmosphere: 5
Food: 5
Service: 5
Avoid this place like the plague, unless you like to see rotten vegetables in your food, mouse droppings on your table, all the while being gaslit by the female employee who thinks this is India and she can snap back at customers.
Atmosphere: 1
Food: 1
Service: 1
My email sent to the District Manager that oversees this location:I am writing to express my dissatisfaction with a recent experience at your restaurant located at 8525 McCowan Road in Markham, Ontario, L3P 5E5 (Store #37409-0) where I visited on May 3, 2024, at approximately 5:50 PM.Upon placing my order (Order Number: 1A91989E-A9), I specifically requested sandwiches with extra vegetables. Unfortunately, the sandwiches I received did not meet this specification, as they were noticeably lacking in the requested additions. When I reached out to the store to address this issue, the response from the employee I spoke with was not only unhelpful but also quite dismissive that it constituted gaslighting. Despite explaining the situation, the employee I spoke with refused to either remake the items, or to provide a refund if I were to return to the store. I was told that nothing could be done other than adding extra vegetables if I returned to the store. This solution was not practical as I had already returned home.The manner in which my concerns were handled suggests a lack of proper training and customer service protocols, which is not surprising considering the previous negative reviews for this location. It is essential for Subway, a respected brand, to ensure that customer requests are fulfilled accurately and that any issues are resolved in a professional and courteous manner.As a result of this experience, and after reflecting on the inadequate response from your staff, I felt compelled to leave this negative review and to share my experience with others. Additionally, I must inform you that as an American Express card holder, I will be initiating a chargeback for this transaction due to the unsatisfactory service and poor product quality.This incident has also influenced my decision to no longer consider Subway for my future personal and business catering needs. I believe it is crucial for the management team to be aware of this situation, and I would appreciate a discussion with the district manager at his/her earliest convenience to further address these concerns.
Atmosphere: 1
Food: 1
Service: 1
I am rating this subway restaurant 5 STAR because the employee was so good and cooperative. When I asked her to change the gloves as I am vegetarian, She smiled and changed it without arguing with me. And she recommended me some good sauces which turned my sandwich test so testyThe atmosphere was so good and the restaurant was clean. I definitely go back to eat. This will be my go-to place for eating
Atmosphere: 5
Food: 5
Service: 5
One of the best subways in town. The employee knows exactly what I want and makes amazing subs everytime.
Atmosphere: 5
Food: 5
Service: 5
I have visited this location couple of times and I ordered new tandoori spiced veggie sub, sandwich I received is full of veggies and well prepared. also,the lady who made my sub is so welcoming and friendly!!I will definitely recommend this location its a pleasant experience!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
amazing guy
I had a great experience at this location on March 15th at lunch. The person serving me was fast, friendly, and did a great job. My sub tasted amazing, and she filled it with vegetables as directed. I would definitely return to this location.
Atmosphere: 5
Food: 5
Service: 5
food was so good and service was amazing will come
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Great Canadian Club
always amazing service and grrat
Atmosphere: 5
Food: 5
Service: 5
Don’t bother coming here past 9pm. They leave the door unlocked and tell you they are closed even though they are supposed to be open until 10pm. Now reading the reviews of disgusting bugs in drinks and food poisoning I’m glad they were closed!
Atmosphere: 1
Food: 1
Service: 1
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