Sugar Marmalade (Markham East) 糖记甜品

Very disappointing.
Waffle was cold, poor quality ice cream, more ice than cream
Mango sago was just liquid, a few pieces of mango and sago
Mango pancake and sundae is filled with cream, a few pieces of mango. Again poor quality ice cream. We sat for about an hour and the ice cream barely melted.
Definitely will not be back.

Place was completely empty when we went around 5pm on a weekend. The service was very fast but I understand why because the food looked like it was just defrosted in a microwave. My condensed milk toast was still partially cold and the deep fried buns were very dense and hard to eat. The food went straight through me and I had to stop by the nearby McDonald’s to use the bathroom. Please just go to the First Markham Place location instead!

Atmosphere: 3

Food: 1

Service: 3

Hits the spot when your sweet tooth is calling

Kid-friendliness: Kids loves dessert

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Mango, Taro Shaved Ice and French Toast Bites, Mango Shaved, Mango Shaved Ice, Taro Taiwanese Shaved Ice, 雪糕Waffles, Egg Waffle

Same issue as the other reviewer below regarding the Groupon voucher: we had a voucher that they wouldn’t honour. They had all those items in their menu and available in the kitchen but refused to serve it despite advertising the items in the voucher sale. When asked if I could order the items crossed off in the voucher list by paying full price, they advised, not a problem. It’s a shady operation with poor service so we walked out. We definitely won’t be giving them another try.

Atmosphere: 1

Food: 1

Service: 1

False Advertising! We purchased a groupon for 2 desserts and 2 drinks for $23.50. The advertisement listed the choices you can choose from. When we arrived at this location (Markham rd and 16th), they had crossed out all the choices that we wanted. Leaving only few of the cheaper choices from the list. Essentially you only save a couple of bucks on items we don’t even care for. You can only purchase those items at full price which was not what was posted on the advertisement before you buy the voucher. Very disappointing. Other locations (Scarborough specifically) seem to be better, in my opinion.

Atmosphere: 2

Food: 1

Service: 1

Please improve your straws quality, can’t use it to open and drink your dessert…..

Please improve your straws quality, can’t use it to open and drink your dessert…..

poor experience

Atmosphere: 1

Food: 1

Service: 1

The taste is very bland and the service is average

Atmosphere: 1

Food: 1

Service: 1

poor experience

Atmosphere: 1

Food: 1

Service: 1

Very bad attitude,

Very disappointed in my experience paid 0.50 cents just for the container to get the tapioca on the side for my shaved ice.And the customer service was very poor. I’m returning customer for this ice cream, but I will not be returning after this there is another location which doesn’t charge you for extra for items on the side and has good customer service that can effectively communicate also the picture below is the portion I received.

Atmosphere: 1

Service: 1

Very upset owner . That’s all we can say . I hope you will change the way you treat your customers so your place won’t be so slow .

Strawberry Banana Pancake with Sundae Supreme ???

Vegetarian options: Not many.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pancake, Strawberry

The durian balls are hard, and the durian is especially sparse and sour. The egg waffles were burnt and there was very little octopus in the octopus balls.