i had a really disappointing experience here. the customer service was terrible — the staffs were rude, unhelpful and made the whole visit uncomfortable. it felt like they had no interest in assisting customers at all.
Mia Leah
Truly one of the worst customer experiences I’ve encountered. They got my order wrong and when we told the girl staff about it, she tried put the blame on us questioning if we changed our mind after we ordered…and when we said no they put in the wrong sugar level, they lied and said they ran out of the tea and can’t remake it. Which is odd because my friends ordered the same tea shortly after me but they were able to make their drinks. Definitely would not recommend this location, I’d rather drive further than to come back.
Emili
If I could give 0 stars I would!! Right when we walked in staffs did not seem happy to see customers. They were sitting and on their phones, service was super slow and ran out of tapioca 2 hours before closing? They did not seem like they wanted our business and extremely disappointed with our visit!
shabnam ghafoori
Great Spot!!! 10/10
Ryan Narayan
One of the best places to grab drinks, took my family here, a lot of positive vibes. Great place, and great customer service!
Eli Ch
I visited this location on May 11 and had a disappointing experience. When I began placing my order, the staff member (a woman at the counter) didn’t seem to hear me and abruptly responded with “WHAT?”, which came across as very rude.
I ordered the Deerioca Fever, and when I received it, the drink looked odd, very plain, almost like just milk. I assumed it had been shaken and that was the reason for the appearance, but after tasting it, it really did just taste like plain milk with no flavor.
I reached out to them via Instagram to raise my concern, and all I got in response was: “Let us find out, thanks.” No follow-up, no apology, no resolution.
Overall, poor service and poor customer care!
mark cruz
this is nice
0 lin
Quiet and clean bubble tea shop experience! Unlike unionville the alley here is much quiet than there. Staff working quietly too! An it comes music!
OfficialG Tui
Just came from a dentist appointment and not sure if I was able to digest a bubble tea. The lady was very attentive and recommended me a royal 9 tea. I caved in, brought it home and gave it a try. Worked for me. Thank you The Alley!
elizabeth choi
drinks r so good but staff not the friendliest, love the interior for talking w friends on the couch but maybe not the best place to study(not a lot of tables)
Didn't experience anything negative at this location today. There was a woman and a young man there. Both said hello with a smile and promptly made our drinks. Perhaps the rude guy has been fired? There is a VERY rude man at the Yonge and Finch location so maybe he got swapped over there? Drinks were great and made exactly to order, with a smile and a thank you. 5/5
Elaine
Would not return to this Alley location. The staff working there was rude and the wait time is extremely long.
I felt bad that there was only one staff member working so I tipped, but my order came out wrong (saw him making our milk teas with one shaker despite having different sugar levels) and he had an unpleasant attitude when it was brought up to him.
If I could, I'd take my tip back.
Tiffany Ng
Worse alley location. I don't know if the guy was having a bad day but he looked very upset/angry. It wasn't really busy, just 2 other people ahead of me. He was really slow. I waited around 25-30 mins for my order. I ordered 2 deerioca puffs, and 2 jasmine green milk teas, one with 30% sugar and one full sugar. I saw him pour the regular sugar milk tea into both drinks (made it in the same shaker) so I tried it and asked him to remake the 30% one cause it was too sweet. He told me that it was 30% sugar and I didn't want to argue so I just asked him to remake it for me. Then he gave me attitude and asked if I wanted it no sugar. I ended up agreeing to getting no sugar and he made me wait an additional 10 mins. There were 2-3 drinks after I asked him to remake mine and he chose to make every other drink at an extremely slow pace before remaking mine. He didn't wipe the cups so there was brown sugar along the sides of my cup. I love the alley but I wouldn't go back to this location cause of this guy.
T H
Waited 20 minutes and still no drink! Completely unacceptable! Ended up just walking out with no drink! Will never return to this location!!!
i had a really disappointing experience here. the customer service was terrible — the staffs were rude, unhelpful and made the whole visit uncomfortable. it felt like they had no interest in assisting customers at all.
Truly one of the worst customer experiences I’ve encountered. They got my order wrong and when we told the girl staff about it, she tried put the blame on us questioning if we changed our mind after we ordered…and when we said no they put in the wrong sugar level, they lied and said they ran out of the tea and can’t remake it. Which is odd because my friends ordered the same tea shortly after me but they were able to make their drinks. Definitely would not recommend this location, I’d rather drive further than to come back.
If I could give 0 stars I would!! Right when we walked in staffs did not seem happy to see customers. They were sitting and on their phones, service was super slow and ran out of tapioca 2 hours before closing? They did not seem like they wanted our business and extremely disappointed with our visit!
Great Spot!!! 10/10
One of the best places to grab drinks, took my family here, a lot of positive vibes. Great place, and great customer service!
I visited this location on May 11 and had a disappointing experience. When I began placing my order, the staff member (a woman at the counter) didn’t seem to hear me and abruptly responded with “WHAT?”, which came across as very rude.
I ordered the Deerioca Fever, and when I received it, the drink looked odd, very plain, almost like just milk. I assumed it had been shaken and that was the reason for the appearance, but after tasting it, it really did just taste like plain milk with no flavor.
I reached out to them via Instagram to raise my concern, and all I got in response was: “Let us find out, thanks.” No follow-up, no apology, no resolution.
Overall, poor service and poor customer care!
this is nice
Quiet and clean bubble tea shop experience! Unlike unionville the alley here is much quiet than there. Staff working quietly too! An it comes music!
Just came from a dentist appointment and not sure if I was able to digest a bubble tea. The lady was very attentive and recommended me a royal 9 tea. I caved in, brought it home and gave it a try. Worked for me. Thank you The Alley!
drinks r so good but staff not the friendliest, love the interior for talking w friends on the couch but maybe not the best place to study(not a lot of tables)
Restaurantji Recommends
Nice place
Didn't experience anything negative at this location today. There was a woman and a young man there. Both said hello with a smile and promptly made our drinks. Perhaps the rude guy has been fired? There is a VERY rude man at the Yonge and Finch location so maybe he got swapped over there? Drinks were great and made exactly to order, with a smile and a thank you. 5/5
Would not return to this Alley location. The staff working there was rude and the wait time is extremely long.
I felt bad that there was only one staff member working so I tipped, but my order came out wrong (saw him making our milk teas with one shaker despite having different sugar levels) and he had an unpleasant attitude when it was brought up to him.
If I could, I'd take my tip back.
Worse alley location. I don't know if the guy was having a bad day but he looked very upset/angry. It wasn't really busy, just 2 other people ahead of me. He was really slow. I waited around 25-30 mins for my order. I ordered 2 deerioca puffs, and 2 jasmine green milk teas, one with 30% sugar and one full sugar. I saw him pour the regular sugar milk tea into both drinks (made it in the same shaker) so I tried it and asked him to remake the 30% one cause it was too sweet. He told me that it was 30% sugar and I didn't want to argue so I just asked him to remake it for me. Then he gave me attitude and asked if I wanted it no sugar. I ended up agreeing to getting no sugar and he made me wait an additional 10 mins. There were 2-3 drinks after I asked him to remake mine and he chose to make every other drink at an extremely slow pace before remaking mine. He didn't wipe the cups so there was brown sugar along the sides of my cup. I love the alley but I wouldn't go back to this location cause of this guy.
Waited 20 minutes and still no drink! Completely unacceptable! Ended up just walking out with no drink! Will never return to this location!!!
Loading...