I’ve been a regular customer at this Tim Hortons (9970 Markham Rd, Markham) for a very long time. Over the years, the service here has had ups and downs — sometimes very good, sometimes a few small issues.
But in the past few weeks, I’ve noticed a big improvement. This location has really stepped up and is doing a great job day by day.
On my last visit (Friday, September 19, 2025 around 11:00 am for dine-in), everything was absolutely fine. The food, coffee, and service were all excellent. One gentleman, who I believe is the manager, even came over and asked if everything was okay. I think his name starts with “R” — I forgot the full name — but he was very professional, friendly, and cool.
I truly believe the new management is making a positive difference, and it really shows. Great job to the whole team at this Tim Hortons! Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Sadia Butt
Tim Hortons is a reliable place for fresh coffee, delicious baked goods, and quick meals. The service is efficient, prices are fair, and it continues to be a Canadian favorite. I usually complete my digital paintings & answering email by sitting here with fresh coffee .
Atmosphere: 5
Food: 5
Service: 5
Rowan kai
I visit this Tim Hortons at 9970 Markham Rd almost every day, and it truly is the best one! The staff are always friendly, the service is quick, and the restaurant is clean and welcoming. I’ve tried just about everything on the menu—breakfast, lunch, and dinner—and it’s always fresh, tasty, and consistent. The coffee is always hot, my orders are always accurate, and I always leave satisfied. This location is by far the best Tim Hortons in Markham, and I highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
Khan baba 2025
As a sales professional who's always on the go, I stop by this Tim Hortons daily, often 2-3 times a day. The customer service is exceptional, with friendly and welcoming staff every time. The food is consistently fresh and delicious, whether I'm grabbing a quick bite or meeting with clients. I've been impressed with the efficiency and knowledge of the staff, making every visit a positive experience. I highly recommend this Tim Hortons location to anyone in the area. Great job, team!
Atmosphere: 5
Food: 5
Service: 5
Paul Arun
Best!!
Atmosphere: 4
Food: 5
Service: 4
saeid p
Long waiting in drive through
hariom bajarh
very very bad service
Atmosphere: 1
Food: 1
Service: 1
RITU RANI
Sharmila give the best service and everything is good there🙏
Atmosphere: 5
Food: 5
Service: 5
Kafina W
Been to this location several times and most of the staff are pretty helpful. A note to some of the new hires: I prefer if you didn’t slam my pastry down onto the counter so that it breaks before handing it to me. Had to ask for a new one.
Girima Bhalla
Ordered two bagels with herbs and garlic cream cheese. This is the amount of cream cheese I got. As a former Tim Hortons employee, I know that this is absolutely unacceptable. Highly recommend visiting another location, with an owner who is focused on customer service rather than cutting costs.
Fresh food, fast service, and exceptional customer service - this Tim Hortons location truly stands out! The staff is always friendly and efficient, making every visit a pleasure. Whether I'm in a rush or just need a quick break, this Tim Hortons always delivers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Ash M
Service keeps getting worse here. Drive thru staff did not understand simple English. I had to repeat my simple order multiple times. Beyond aggravating. What is the problem? The order came to me incorrectly and I had to send it back. The staff doesnt care. This location continues to disappoint.
Atmosphere: 1
Food: 1
Service: 1
jesus ramirez
A Tim Hortons like no other! This location has become a staple in my daily routine. The staff is friendly, the coffee is always hot, and the food is consistently delicious. Whether I'm grabbing a quick breakfast on-the-go or meeting friends for a coffee, this Tim Hortons always delivers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
SC Yeung
No one is available to take my order, keep asking me to wait for 1 minute, end up I waited more than 3 minutes and they gave me a wrong item. Not professional, So Disappointed!
I’ve been a regular customer at this Tim Hortons (9970 Markham Rd, Markham) for a very long time. Over the years, the service here has had ups and downs — sometimes very good, sometimes a few small issues.
But in the past few weeks, I’ve noticed a big improvement. This location has really stepped up and is doing a great job day by day.
On my last visit (Friday, September 19, 2025 around 11:00 am for dine-in), everything was absolutely fine. The food, coffee, and service were all excellent. One gentleman, who I believe is the manager, even came over and asked if everything was okay. I think his name starts with “R” — I forgot the full name — but he was very professional, friendly, and cool.
I truly believe the new management is making a positive difference, and it really shows. Great job to the whole team at this Tim Hortons! Keep it up.
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons is a reliable place for fresh coffee, delicious baked goods, and quick meals. The service is efficient, prices are fair, and it continues to be a Canadian favorite. I usually complete my digital paintings & answering email by sitting here with fresh coffee .
Atmosphere: 5
Food: 5
Service: 5
I visit this Tim Hortons at 9970 Markham Rd almost every day, and it truly is the best one! The staff are always friendly, the service is quick, and the restaurant is clean and welcoming. I’ve tried just about everything on the menu—breakfast, lunch, and dinner—and it’s always fresh, tasty, and consistent. The coffee is always hot, my orders are always accurate, and I always leave satisfied. This location is by far the best Tim Hortons in Markham, and I highly recommend it!
Atmosphere: 5
Food: 5
Service: 5
As a sales professional who's always on the go, I stop by this Tim Hortons daily, often 2-3 times a day. The customer service is exceptional, with friendly and welcoming staff every time. The food is consistently fresh and delicious, whether I'm grabbing a quick bite or meeting with clients. I've been impressed with the efficiency and knowledge of the staff, making every visit a positive experience. I highly recommend this Tim Hortons location to anyone in the area. Great job, team!
Atmosphere: 5
Food: 5
Service: 5
Best!!
Atmosphere: 4
Food: 5
Service: 4
Long waiting in drive through
very very bad service
Atmosphere: 1
Food: 1
Service: 1
Sharmila give the best service and everything is good there🙏
Atmosphere: 5
Food: 5
Service: 5
Been to this location several times and most of the staff are pretty helpful. A note to some of the new hires: I prefer if you didn’t slam my pastry down onto the counter so that it breaks before handing it to me. Had to ask for a new one.
Ordered two bagels with herbs and garlic cream cheese. This is the amount of cream cheese I got. As a former Tim Hortons employee, I know that this is absolutely unacceptable. Highly recommend visiting another location, with an owner who is focused on customer service rather than cutting costs.
Food: 1
Restaurantji Recommends
- Tim Hortons (Markham Rd, Markham)*
Fresh food, fast service, and exceptional customer service - this Tim Hortons location truly stands out! The staff is always friendly and efficient, making every visit a pleasure. Whether I'm in a rush or just need a quick break, this Tim Hortons always delivers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Service keeps getting worse here. Drive thru staff did not understand simple English. I had to repeat my simple order multiple times. Beyond aggravating. What is the problem? The order came to me incorrectly and I had to send it back. The staff doesnt care. This location continues to disappoint.
Atmosphere: 1
Food: 1
Service: 1
A Tim Hortons like no other! This location has become a staple in my daily routine. The staff is friendly, the coffee is always hot, and the food is consistently delicious. Whether I'm grabbing a quick breakfast on-the-go or meeting friends for a coffee, this Tim Hortons always delivers. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
No one is available to take my order, keep asking me to wait for 1 minute, end up I waited more than 3 minutes and they gave me a wrong item. Not professional, So Disappointed!
Atmosphere: 3
Food: 3
Service: 1
Wendy's Staff is very good! Cashier is nice
Atmosphere: 5
Food: 5
Service: 5
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