When called, they’re saying pomelo in the drink is bitter! Can’t even drink it and gonna throw it 😢
Xenia Petrova
Usually when I come here, the service is good and my drink is perfectly made. Last time I went there, a couple of days ago, I was the only customer in the store and the two ladies working there were not very nice. They didn't really greet me, they seemed annoyed with me and were behaving with a lot of attitude towards me. It was so confusing as they are usually not like that and I've seen them before so I know they are capable of excellent service. I was going to take it as a one off thing that happened but it seemed like they were gossiping about me and then they made my drink wrong. I ordered a regular bubble gaga with no modification. It was supposed to have regular ice. I was in a hurry so I left and when I got on the streetcar that stops right outside the door I put my straw in and found there was literally no ice in my drink at all and it was warm. It kinda felt like they did that on purpose. If I had time, I would've gone back to ask them to remake it but given the way they gave me so much attitude for no reason, I think even if I had time I wouldn't bother. I'm not sure I'm going to be coming back anymore. I've started exploring the other bubble tea stores in the neighbourhood and there are many to choose from on the same street as well. It's a shame as they've always been my go to. Maybe other CoCo locations have consistent customer service.
Mesgana Ekubu
The staff member who served me specifically a young woman at the counter was extremely rude and unprofessional. Her attitude made it clear that she was not happy to take my order, and she acted as though I was inconveniencing her just by being there. There was no courtesy, no smile, and certainly no effort to provide good service.
MY Zheng
The cashier at this location is emotionless. No expression. She looks so unhappy with the job. No customer service at all. No greetings of any type. Never coming back to this place. Don’t recommend it. There are many cocos in Toronto. Unless you want to see an upset face. June 9 at 4PM
Da Sweats
Amazing but overpriced and got rid of mango slush
Alvisa Myrtollari
The tea is amazing but the customer experience makes it a 1 star.
Addison Ladouceur
I love the drinks here. My favourite bubble tea place in toronto
G.
The Boba tea here is really good! Staff are friendly and low wait times.
Kajan G
Received three drinks in a bag with no tray to secure them, when I reached to pick them up they tipped over and exploded on the ground. Just got blank stares instead of any offer to remake them. I'll just consider it to be a $14 cleaning fee and just not take drinks to go from Coco anymore.
ThiTuyen Nguyen
Coco here saves me the hassle of traveling all the way downtown just to get my bubble tea fix. This location is small but cute, exuding a charming and cozy atmosphere that makes it a delightful spot to hang out.
The staff here are incredibly friendly, always greeting customers with warm smiles and providing efficient service. They make every visit enjoyable and hassle-free. I've never encountered any issues at this location, which adds to the overall positive experience.
Of course, the highlight is the Coco bubble tea itself—one of the best in the city, in my opinion. The drinks are consistently delicious, with a perfect balance of flavors and just the right amount of sweetness. Whether I'm in the mood for classic milk tea or one of their fruitier options, Coco never disappoints.
Having this convenient location in the east end means I can easily pop in whenever I have a craving. I highly recommend this spot to anyone looking for great bubble tea and excellent service. 😊
They don’t even mix the drinks and it tastes horrible with the separate layers. Would not recommend it.
Tommy Tran
I think this place is great and convenient for me to get a tasty drink! Though the customer service feeling extremely unwelcoming. Staff there can feel hostile when ordering.
Stephen Lam
The famous bubble tea from Taiwan! Good drinks but the menu is super confusing. People take too long to order. The price is okay, not great. My favorite is taro all the way. The slushie version is great for the hot summer. I do think the layout and flow from ordering to waiting for your drinks is not smooth so people often stand in the way.
Atmosphere: 3
Food: 4
Service: 4
Kenny Chu
Went for a promotion starting from Sept 16-22. The promo includes a coupon. Went on the first day (16th) around 3ish and they told me the coupons are gone (all given out). 7 days of promotion and all coupons given away on first day, really? I went to another location two days later and they had the coupon. A friend of mine went to another location on the 18th and she got a coupon.
I got this mango drink and it is bitter! Really..
When called, they’re saying pomelo in the drink is bitter! Can’t even drink it and gonna throw it 😢
Usually when I come here, the service is good and my drink is perfectly made. Last time I went there, a couple of days ago, I was the only customer in the store and the two ladies working there were not very nice. They didn't really greet me, they seemed annoyed with me and were behaving with a lot of attitude towards me. It was so confusing as they are usually not like that and I've seen them before so I know they are capable of excellent service. I was going to take it as a one off thing that happened but it seemed like they were gossiping about me and then they made my drink wrong. I ordered a regular bubble gaga with no modification. It was supposed to have regular ice. I was in a hurry so I left and when I got on the streetcar that stops right outside the door I put my straw in and found there was literally no ice in my drink at all and it was warm. It kinda felt like they did that on purpose. If I had time, I would've gone back to ask them to remake it but given the way they gave me so much attitude for no reason, I think even if I had time I wouldn't bother. I'm not sure I'm going to be coming back anymore. I've started exploring the other bubble tea stores in the neighbourhood and there are many to choose from on the same street as well. It's a shame as they've always been my go to. Maybe other CoCo locations have consistent customer service.
The staff member who served me specifically a young woman at the counter was extremely rude and unprofessional. Her attitude made it clear that she was not happy to take my order, and she acted as though I was inconveniencing her just by being there. There was no courtesy, no smile, and certainly no effort to provide good service.
The cashier at this location is emotionless. No expression. She looks so unhappy with the job. No customer service at all. No greetings of any type. Never coming back to this place. Don’t recommend it. There are many cocos in Toronto. Unless you want to see an upset face. June 9 at 4PM
Amazing but overpriced and got rid of mango slush
The tea is amazing but the customer experience makes it a 1 star.
I love the drinks here. My favourite bubble tea place in toronto
The Boba tea here is really good! Staff are friendly and low wait times.
Received three drinks in a bag with no tray to secure them, when I reached to pick them up they tipped over and exploded on the ground. Just got blank stares instead of any offer to remake them. I'll just consider it to be a $14 cleaning fee and just not take drinks to go from Coco anymore.
Coco here saves me the hassle of traveling all the way downtown just to get my bubble tea fix. This location is small but cute, exuding a charming and cozy atmosphere that makes it a delightful spot to hang out.
The staff here are incredibly friendly, always greeting customers with warm smiles and providing efficient service. They make every visit enjoyable and hassle-free. I've never encountered any issues at this location, which adds to the overall positive experience.
Of course, the highlight is the Coco bubble tea itself—one of the best in the city, in my opinion. The drinks are consistently delicious, with a perfect balance of flavors and just the right amount of sweetness. Whether I'm in the mood for classic milk tea or one of their fruitier options, Coco never disappoints.
Having this convenient location in the east end means I can easily pop in whenever I have a craving. I highly recommend this spot to anyone looking for great bubble tea and excellent service. 😊
Restaurantji Recommends
Friendly staff. Tasty drinks.
They don’t even mix the drinks and it tastes horrible with the separate layers. Would not recommend it.
I think this place is great and convenient for me to get a tasty drink! Though the customer service feeling extremely unwelcoming. Staff there can feel hostile when ordering.
The famous bubble tea from Taiwan! Good drinks but the menu is super confusing. People take too long to order. The price is okay, not great. My favorite is taro all the way. The slushie version is great for the hot summer. I do think the layout and flow from ordering to waiting for your drinks is not smooth so people often stand in the way.
Atmosphere: 3
Food: 4
Service: 4
Went for a promotion starting from Sept 16-22. The promo includes a coupon. Went on the first day (16th) around 3ish and they told me the coupons are gone (all given out). 7 days of promotion and all coupons given away on first day, really? I went to another location two days later and they had the coupon. A friend of mine went to another location on the 18th and she got a coupon.
Loading...