The staff were very rude! And we had to wait 40 mins for only 1drink out of three!! This make me never want to go back to a Starbucks in an airport ever again and if I could I would rate this a 0 star for how bad it is!!!
Atmosphere: 1
Food: 1
Service: 1
Nishu dhamija
Rude staff, misbehaved and i asked them to correct my order twice and gave it wrong twice
Atmosphere: 1
Food: 1
Service: 1
Tyania Aber
I had a disappointing customer service experience. While taking and handing me my order, one of the employees (a blonde with black hair) rolled her eyes at me even though I was polite and respectful throughout the interaction and saying thank you.
I found this behavior unprofessional and not reflective of the level of customer service I would expect. Based on this experience, I feel that her attitude does not align with the company's values or commitment to serving customers.
Atmosphere: 1
Food: 5
Service: 1
Borna Mofid
20 minute line for 8 people is not acceptable for coffee.
Atmosphere: 3
Food: 5
Service: 1
M T
Here is my mozzarella and tomato w pesto sandwich. 1/2 slice of tomato and they must have walked past the mozzarella on the way to the counter.
For $9.50 this is bad. I get increases but this isn’t a sandwich. This is toasted focaccia w pesto on it.
People/servers were nice though.
Atmosphere: 3
Food: 1
Service: 5
Sandeep Singh
Must Cheers...
Atmosphere: 4
Food: 5
Service: 4
mike d
The food was disappointing, and the employees were too busy chatting with a single customer to pay attention to anyone else.
Atmosphere: 1
Food: 1
Service: 1
Leanne Yeom
I ordered iced matcha w light ice and this is clearly not light ice. I asked the worker about it and she said she made it w light ice so I just had to take this instead of making a new drink.
Atmosphere: 1
Food: 1
Service: 1
Kev N.A
Terrible sandwich. When I emailed starbucks they said we are sorry. We cannot do anything about it
Atmosphere: 1
Food: 1
Service: 1
Filipe Drumond
A Fast-Paced Environment, Handled with Excellence
If you’ve ever passed through Toronto Pearson International Airport, you already know the pace—constant movement, long lines, and travelers from every corner of the world. This Starbucks sits right in the middle of that intensity, and it may very well be one of the most demanding Starbucks locations to work in.
Context & Experience This place is busy—consistently. The kind of busy where there’s always a line forming, always orders being called, always pressure behind the counter. And yet, what stood out to me was not the pace, but the people.
Service Under Pressure The team here is impressively efficient. Orders move quickly, and the staff remains friendly and composed despite the obvious stress of the environment. I had the chance to briefly interact with a couple of them, and it became clear just how much they are carrying in a given shift. It’s not an easy setting—but they handle it with professionalism and a genuinely good attitude.
A Note on the Coffee While Starbucks isn’t personally my favorite coffee, that’s not really the point of this review. What deserves recognition here is the consistency, speed, and effort behind the counter.
Final Thoughts This is a five-star review not just for the product, but for the people. In a high-pressure environment like this, attitude matters—and this team shows up well.
Word of Encouragement To the team: your work does not go unnoticed. In the middle of long lines and constant demand, your professionalism and kindness make a real difference. I sincerely hope you are well supported and taken care of—you deserve it.
I would like to give feedback regarding my experience today, April 14 at around 7:30 PM.
The cashier (a lady wearing glasses) came across as rude during my order. I mistakenly said “grande” instead of “venti,” and I immediately asked if it could be changed since I had not paid yet. However, I was told it could no longer be changed and that it was already charged, even though the payment had not been completed.
I currently work as a team member in a fast-food restaurant, so I understand how orders are handled. In situations like this, we usually try to accommodate simple changes, especially if the customer has not paid yet. That’s why I was surprised by how my request was handled.
I hope staff can be more polite and understanding when dealing with customers. Thank you, and I hope this feedback helps improve customer service
MB 01
How does one pay 8 bucks for a shitty late where the ube foam is thin as heck and is completely stuck to the lid?
Atmosphere: 1
Food: 1
Service: 1
Petar Milanovich
YYZ Terminal 1 location here, staff is great, friendly fast and accurate. Now I do have to say though, I'm not a coffee snob, and I dont go to starbys as a rule, but the occasional time I do I am quickly reminded they roast some of the nastiest coffee ive ever had. I drink gas station coffee. Starbys is worse. I drink coffee they leave in your room at cheap motels, Starbys is worse. I drink freeze dried tastes choice and airplane coffee and basically no coffee is off limits but man, Starbys coffee is just not good.
Atmosphere: 1
Food: 1
Service: 5
Dilpreet Kaur
They do not know how to take order. I said warm thrice still asked iced or hot, then gave me hot coffee. Didnt even taste the same way I get my usual.
Food: 3
Wimalawansha
The staff were very pleasant and friendly. They prepared my coffee quickly and served it without any delay. Great service and a lovely experience!
The staff were very rude! And we had to wait 40 mins for only 1drink out of three!! This make me never want to go back to a Starbucks in an airport ever again and if I could I would rate this a 0 star for how bad it is!!!
Atmosphere: 1
Food: 1
Service: 1
Rude staff, misbehaved and i asked them to correct my order twice and gave it wrong twice
Atmosphere: 1
Food: 1
Service: 1
I had a disappointing customer service experience. While taking and handing me my order, one of the employees (a blonde with black hair) rolled her eyes at me even though I was polite and respectful throughout the interaction and saying thank you.
I found this behavior unprofessional and not reflective of the level of customer service I would expect. Based on this experience, I feel that her attitude does not align with the company's values or commitment to serving customers.
Atmosphere: 1
Food: 5
Service: 1
20 minute line for 8 people is not acceptable for coffee.
Atmosphere: 3
Food: 5
Service: 1
Here is my mozzarella and tomato w pesto sandwich. 1/2 slice of tomato and they must have walked past the mozzarella on the way to the counter.
For $9.50 this is bad. I get increases but this isn’t a sandwich. This is toasted focaccia w pesto on it.
People/servers were nice though.
Atmosphere: 3
Food: 1
Service: 5
Must Cheers...
Atmosphere: 4
Food: 5
Service: 4
The food was disappointing, and the employees were too busy chatting with a single customer to pay attention to anyone else.
Atmosphere: 1
Food: 1
Service: 1
I ordered iced matcha w light ice and this is clearly not light ice. I asked the worker about it and she said she made it w light ice so I just had to take this instead of making a new drink.
Atmosphere: 1
Food: 1
Service: 1
Terrible sandwich. When I emailed starbucks they said we are sorry. We cannot do anything about it
Atmosphere: 1
Food: 1
Service: 1
A Fast-Paced Environment, Handled with Excellence
If you’ve ever passed through Toronto Pearson International Airport, you already know the pace—constant movement, long lines, and travelers from every corner of the world. This Starbucks sits right in the middle of that intensity, and it may very well be one of the most demanding Starbucks locations to work in.
Context & Experience
This place is busy—consistently. The kind of busy where there’s always a line forming, always orders being called, always pressure behind the counter. And yet, what stood out to me was not the pace, but the people.
Service Under Pressure
The team here is impressively efficient. Orders move quickly, and the staff remains friendly and composed despite the obvious stress of the environment. I had the chance to briefly interact with a couple of them, and it became clear just how much they are carrying in a given shift. It’s not an easy setting—but they handle it with professionalism and a genuinely good attitude.
A Note on the Coffee
While Starbucks isn’t personally my favorite coffee, that’s not really the point of this review. What deserves recognition here is the consistency, speed, and effort behind the counter.
Final Thoughts
This is a five-star review not just for the product, but for the people. In a high-pressure environment like this, attitude matters—and this team shows up well.
Word of Encouragement
To the team: your work does not go unnoticed. In the middle of long lines and constant demand, your professionalism and kindness make a real difference. I sincerely hope you are well supported and taken care of—you deserve it.
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
I would like to give feedback regarding my experience today, April 14 at around 7:30 PM.
The cashier (a lady wearing glasses) came across as rude during my order. I mistakenly said “grande” instead of “venti,” and I immediately asked if it could be changed since I had not paid yet. However, I was told it could no longer be changed and that it was already charged, even though the payment had not been completed.
I currently work as a team member in a fast-food restaurant, so I understand how orders are handled. In situations like this, we usually try to accommodate simple changes, especially if the customer has not paid yet. That’s why I was surprised by how my request was handled.
I hope staff can be more polite and understanding when dealing with customers. Thank you, and I hope this feedback helps improve customer service
How does one pay 8 bucks for a shitty late where the ube foam is thin as heck and is completely stuck to the lid?
Atmosphere: 1
Food: 1
Service: 1
YYZ Terminal 1 location here, staff is great, friendly fast and accurate. Now I do have to say though, I'm not a coffee snob, and I dont go to starbys as a rule, but the occasional time I do I am quickly reminded they roast some of the nastiest coffee ive ever had. I drink gas station coffee. Starbys is worse. I drink coffee they leave in your room at cheap motels, Starbys is worse. I drink freeze dried tastes choice and airplane coffee and basically no coffee is off limits but man, Starbys coffee is just not good.
Atmosphere: 1
Food: 1
Service: 5
They do not know how to take order. I said warm thrice still asked iced or hot, then gave me hot coffee. Didnt even taste the same way I get my usual.
Food: 3
The staff were very pleasant and friendly. They prepared my coffee quickly and served it without any delay. Great service and a lovely experience!
Atmosphere: 4
Food: 4
Service: 4
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