Absolutely the worst customer service ever from a Burger King and that's not saying much!! Waiting in the Drive-Thru lineup get told to wait so I wait the other customer pulls up to the window nobody comes to the voice box another truck pulls up to the voice box and they begin taking that person's order, totally forgotten absolutely disgusting Behavior I will be boycotting this restaurant
Atmosphere: 1
Food: 3
Service: 1
Malcolm Kane
You’ll sit in drivethru forever before order taken. No customer service. Fast food turns into 15minute wait very easily at this place . Not recommended if you want a quick bite !
Atmosphere: 1
Service: 1
Crystal Coupon
This burger king suuuuuuucks so bad. The nuggets they gave us were hard as a rock, all of the 8 pieces!! I took a bite and man. What a waste of money. I would have return it but we were already on the highway. 😒
Kimberley Carpenter
Service has improved dramatically since the restaurant has opened. Very happy with service and quality now
Atmosphere: 5
Food: 5
Service: 5
Vanessa Routley
When I first moved to the area, the manager of this location was the first person I kinda started to recognize. He always double checks my order and seems happy I came in. Way different than in Toronto. Selim, thank you for being a nice person and caring about my order. The drive up north is a little nicer when I stop here, either inside or at the drive through. The bathroom is also super clean which is nice since this is a half-way stop for me on a long road.
Atmosphere: 5
Food: 5
Service: 5
Shana Clark
Worst Burger King I've ever been to. If I could rate their food negative 1 star I would. Myself and 2 others with me have given this Burger King two chances. First trip here about a month ago, went through the drive thru to order 4 orders of chicken nuggets at around supper time, so say 5 o'clock. Food should be fairly fresh right? Nope. The nuggets were barely even warm, and they were so hard it was like they were under a heat lamp for 3 hours. No joke. Second time, tonight around 6:30, went through the drive thru again, pulled up to the speaker, and an automated voice started talking, then a real person. We tried to order, 30 seconds later someone at the other drive thru speaker pulled up, and they took his order first.. really? We order 4 orders of nuggets again, this time we say we wanted them fresh. They tell us it's going to be about a 5 minute wait. That's fine, we were totally fine with waiting. So they tell us to pull up front of the restaurant and someone will bring them out in 5 minutes. Well at least 10 minutes went by and nothing. So my dad goes in, waits another couple minutes and finally comes out. They open their food, and it's BARELY WARM and hard again. Why did we have to wait 10 minutes for practically cold food? We were in a rush and had to leave, or I'd of taken them back in myself. Disgraceful being served cold food with the cost of fast food today. If you want Burger King really badly, you're much better off driving to Belleville. Both locations in Belleville are fantastic, and I've never had a bad experience or cold food in either of them!
Atmosphere: 1
Food: 1
Service: 1
Mary Thachenc
Clean relaxing ,prompt service & fresh food Would definitely eat here again!
Atmosphere: 5
Food: 5
Service: 5
Sonja Pecnik
Ordered thru the app & picked up in drive thru for the 1st time. Everything went smoothly, food was hot & fresh, window person was pleasant and quick.
Atmosphere: 5
Food: 5
Service: 5
Bill VanDuinen
It was the worst whopper i ever had nothing like the display they show in the store . The lattice was rotten brown in coloring ,and the rest of the vegetable's were rubbery.
Submitted a mobile order on the app and it was sent to the wrong restaurant. Napanee Burger King went above and beyond to call the other restaurant to cancel the order that I tried to online. Then they made my order for me at no charge (other restaurant got to keep the payment). Thank you for the amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
James
Food is fine, but time and time again the service is extremely slow
Atmosphere: 3
Food: 3
Service: 2
Amanda B
So dirty, only one table is clean while staff sits at a booth watching us eat.
Atmosphere: 1
Food: 3
Service: 2
Adam Coulombe
Food is good but very understaffed. Regularly nobody there to take your order.
Excellent job.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Absolutely the worst customer service ever from a Burger King and that's not saying much!! Waiting in the Drive-Thru lineup get told to wait so I wait the other customer pulls up to the window nobody comes to the voice box another truck pulls up to the voice box and they begin taking that person's order, totally forgotten absolutely disgusting Behavior I will be boycotting this restaurant
Atmosphere: 1
Food: 3
Service: 1
You’ll sit in drivethru forever before order taken. No customer service. Fast food turns into 15minute wait very easily at this place . Not recommended if you want a quick bite !
Atmosphere: 1
Service: 1
This burger king suuuuuuucks so bad. The nuggets they gave us were hard as a rock, all of the 8 pieces!! I took a bite and man. What a waste of money. I would have return it but we were already on the highway. 😒
Service has improved dramatically since the restaurant has opened. Very happy with service and quality now
Atmosphere: 5
Food: 5
Service: 5
When I first moved to the area, the manager of this location was the first person I kinda started to recognize. He always double checks my order and seems happy I came in. Way different than in Toronto. Selim, thank you for being a nice person and caring about my order. The drive up north is a little nicer when I stop here, either inside or at the drive through. The bathroom is also super clean which is nice since this is a half-way stop for me on a long road.
Atmosphere: 5
Food: 5
Service: 5
Worst Burger King I've ever been to. If I could rate their food negative 1 star I would. Myself and 2 others with me have given this Burger King two chances. First trip here about a month ago, went through the drive thru to order 4 orders of chicken nuggets at around supper time, so say 5 o'clock. Food should be fairly fresh right? Nope. The nuggets were barely even warm, and they were so hard it was like they were under a heat lamp for 3 hours. No joke.
Second time, tonight around 6:30, went through the drive thru again, pulled up to the speaker, and an automated voice started talking, then a real person. We tried to order, 30 seconds later someone at the other drive thru speaker pulled up, and they took his order first.. really?
We order 4 orders of nuggets again, this time we say we wanted them fresh. They tell us it's going to be about a 5 minute wait. That's fine, we were totally fine with waiting. So they tell us to pull up front of the restaurant and someone will bring them out in 5 minutes. Well at least 10 minutes went by and nothing. So my dad goes in, waits another couple minutes and finally comes out. They open their food, and it's BARELY WARM and hard again. Why did we have to wait 10 minutes for practically cold food? We were in a rush and had to leave, or I'd of taken them back in myself. Disgraceful being served cold food with the cost of fast food today.
If you want Burger King really badly, you're much better off driving to Belleville. Both locations in Belleville are fantastic, and I've never had a bad experience or cold food in either of them!
Atmosphere: 1
Food: 1
Service: 1
Clean relaxing ,prompt service & fresh food
Would definitely eat here again!
Atmosphere: 5
Food: 5
Service: 5
Ordered thru the app & picked up in drive thru for the 1st time. Everything went smoothly, food was hot & fresh, window person was pleasant and quick.
Atmosphere: 5
Food: 5
Service: 5
It was the worst whopper i ever had nothing like the display they show in the store . The lattice was rotten brown in coloring ,and the rest of the vegetable's were rubbery.
Restaurantji Recommends
Submitted a mobile order on the app and it was sent to the wrong restaurant. Napanee Burger King went above and beyond to call the other restaurant to cancel the order that I tried to online. Then they made my order for me at no charge (other restaurant got to keep the payment). Thank you for the amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Food is fine, but time and time again the service is extremely slow
Atmosphere: 3
Food: 3
Service: 2
So dirty, only one table is clean while staff sits at a booth watching us eat.
Atmosphere: 1
Food: 3
Service: 2
Food is good but very understaffed. Regularly nobody there to take your order.
Recommended dishes: Whopper
Sick three times from whoppers.
Atmosphere: 2
Food: 1
Service: 3
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