Worst Burger King I've ever been to. If I could rate their food negative 1 star I would. Myself and 2 others with me have given this Burger King two chances. First trip here about a month ago, went through the drive thru to order 4 orders of chicken nuggets at around supper time, so say 5 o'clock. Food should be fairly fresh right? Nope. The nuggets were barely even warm, and they were so hard it was like they were under a heat lamp for 3 hours. No joke. Second time, tonight around 6:30, went through the drive thru again, pulled up to the speaker, and an automated voice started talking, then a real person. We tried to order, 30 seconds later someone at the other drive thru speaker pulled up, and they took his order first.. really? We order 4 orders of nuggets again, this time we say we wanted them fresh. They tell us it's going to be about a 5 minute wait. That's fine, we were totally fine with waiting. So they tell us to pull up front of the restaurant and someone will bring them out in 5 minutes. Well at least 10 minutes went by and nothing. So my dad goes in, waits another couple minutes and finally comes out. They open their food, and it's BARELY WARM and hard again. Why did we have to wait 10 minutes for practically cold food? We were in a rush and had to leave, or I'd of taken them back in myself. Disgraceful being served cold food with the cost of fast food today. If you want Burger King really badly, you're much better off driving to Belleville. Both locations in Belleville are fantastic, and I've never had a bad experience or cold food in either of them!
Atmosphere: 1
Food: 1
Service: 1
Mary Thachenc
Clean relaxing ,prompt service & fresh food Would definitely eat here again!
Atmosphere: 5
Food: 5
Service: 5
Sonja Pecnik
Ordered thru the app & picked up in drive thru for the 1st time. Everything went smoothly, food was hot & fresh, window person was pleasant and quick.
Atmosphere: 5
Food: 5
Service: 5
Bill VanDuinen
It was the worst whopper i ever had nothing like the display they show in the store . The lattice was rotten brown in coloring ,and the rest of the vegetable's were rubbery.
Allison Brant
Submitted a mobile order on the app and it was sent to the wrong restaurant. Napanee Burger King went above and beyond to call the other restaurant to cancel the order that I tried to online. Then they made my order for me at no charge (other restaurant got to keep the payment). Thank you for the amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
James
Food is fine, but time and time again the service is extremely slow
Atmosphere: 3
Food: 3
Service: 2
Amanda B
So dirty, only one table is clean while staff sits at a booth watching us eat.
Atmosphere: 1
Food: 3
Service: 2
Adam Coulombe
Food is good but very understaffed. Regularly nobody there to take your order.
Great visit today after school with grandchildren. Food was hot and delicious. Washroom and restaurant very Clean.
Atmosphere: 5
Food: 5
Service: 5
Bryce
Absolute dog food. Trash. Burger tasted like chicken fries and vide versa. Pretty sure it’s all the same meat. Absolute slop. Made my chest hurt after eating. I wouldn’t eat it again if I was paid too
Atmosphere: 1
Food: 1
Service: 1
Dan Chart
Watching a guy with no net on his beard making my burger. Yuck
Recommended dishes: Whopper
Jade Davis
Orderd a chicken sandwhich and they are absalutley disgusting, no flavour, soggy and just taste fully processed. Whoppers are soggy, overall gross food
Atmosphere: 2
Food: 1
Service: 2
Tammie Boomhour
Food was what you would expect from a fast food chain but the service was so slow. I was the only person in the drive thru and in the store and they asked me to pull up front, took 15 min. ?♀️
Worst Burger King I've ever been to. If I could rate their food negative 1 star I would. Myself and 2 others with me have given this Burger King two chances. First trip here about a month ago, went through the drive thru to order 4 orders of chicken nuggets at around supper time, so say 5 o'clock. Food should be fairly fresh right? Nope. The nuggets were barely even warm, and they were so hard it was like they were under a heat lamp for 3 hours. No joke.
Second time, tonight around 6:30, went through the drive thru again, pulled up to the speaker, and an automated voice started talking, then a real person. We tried to order, 30 seconds later someone at the other drive thru speaker pulled up, and they took his order first.. really?
We order 4 orders of nuggets again, this time we say we wanted them fresh. They tell us it's going to be about a 5 minute wait. That's fine, we were totally fine with waiting. So they tell us to pull up front of the restaurant and someone will bring them out in 5 minutes. Well at least 10 minutes went by and nothing. So my dad goes in, waits another couple minutes and finally comes out. They open their food, and it's BARELY WARM and hard again. Why did we have to wait 10 minutes for practically cold food? We were in a rush and had to leave, or I'd of taken them back in myself. Disgraceful being served cold food with the cost of fast food today.
If you want Burger King really badly, you're much better off driving to Belleville. Both locations in Belleville are fantastic, and I've never had a bad experience or cold food in either of them!
Atmosphere: 1
Food: 1
Service: 1
Clean relaxing ,prompt service & fresh food
Would definitely eat here again!
Atmosphere: 5
Food: 5
Service: 5
Ordered thru the app & picked up in drive thru for the 1st time. Everything went smoothly, food was hot & fresh, window person was pleasant and quick.
Atmosphere: 5
Food: 5
Service: 5
It was the worst whopper i ever had nothing like the display they show in the store . The lattice was rotten brown in coloring ,and the rest of the vegetable's were rubbery.
Submitted a mobile order on the app and it was sent to the wrong restaurant. Napanee Burger King went above and beyond to call the other restaurant to cancel the order that I tried to online. Then they made my order for me at no charge (other restaurant got to keep the payment). Thank you for the amazing customer service.
Atmosphere: 5
Food: 5
Service: 5
Food is fine, but time and time again the service is extremely slow
Atmosphere: 3
Food: 3
Service: 2
So dirty, only one table is clean while staff sits at a booth watching us eat.
Atmosphere: 1
Food: 3
Service: 2
Food is good but very understaffed. Regularly nobody there to take your order.
Recommended dishes: Whopper
Sick three times from whoppers.
Atmosphere: 2
Food: 1
Service: 3
Friendly staff but food was stale.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
Great visit today after school with grandchildren. Food was hot and delicious. Washroom and restaurant very Clean.
Atmosphere: 5
Food: 5
Service: 5
Absolute dog food. Trash. Burger tasted like chicken fries and vide versa. Pretty sure it’s all the same meat. Absolute slop. Made my chest hurt after eating. I wouldn’t eat it again if I was paid too
Atmosphere: 1
Food: 1
Service: 1
Watching a guy with no net on his beard making my burger. Yuck
Recommended dishes: Whopper
Orderd a chicken sandwhich and they are absalutley disgusting, no flavour, soggy and just taste fully processed. Whoppers are soggy, overall gross food
Atmosphere: 2
Food: 1
Service: 2
Food was what you would expect from a fast food chain but the service was so slow. I was the only person in the drive thru and in the store and they asked me to pull up front, took 15 min. ?♀️
Food: 3
Service: 2
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