Service was absolutely awful …. The 2 older ladies working there were rushing us, had an awful snarky attitude and made my family and I EXTREMELY uncomfortable…
Food: 5
Fraser Cole
Insanely disappointing to pay money food and get something you can't eat. Half rotten lettuce, the meat was dry and seemed like from days ago. I tried feeding it to my dogs and they took a couple bites and left it and thats unbelievable for them to turn down human food. Not worth the time and definitely not worth the dime. I will be finding somewhere else to go when I do my Napanee run. Someone obviously doesn't know how to run a food service business to attract and keep customers.
If only I came to the reviews before risking my health on this garbage dumpster of a sub shot!
Atmosphere: 1
Food: 1
Service: 1
Ryan
Waited in a line up of 2 people for 10 minutes, lady ahead of me walked out. I waited another 10 minutes. as i watched 2 young East Indian girls make the customer ahead of me sub, they took over 2 minutes to put tomatoes on it. I didnt have the time to waste any longer, so I went elsewhere. absolute gong show over AT Mr. Sub. i WOULD RECCOMEND NEW STAFF!
Atmosphere: 1
Food: 1
Service: 1
Shane Brooks
When there today stood in line 2 people were served then worker tells me I have to wait a minute while she finishes a skip order that came in after I was there will not go back priority. That was already standing there in line.
Bob Smith
I've been coming here for a while but never had such bad service as this time. At 4:00 pm there was a lineup of 5 people in front of me, some people were ordering 3 subs each to go. There was only 1 staff member working, it took 40 minutes before I was able to leave with my order (and 5 more people had come in line behind me) Atrocious service, I expect to be 5 minutes to grab a quick meal, I don't expect to be all day. This is pathetic. If this happens one more time at this location I won't be coming back
Atmosphere: 3
Food: 4
Service: 1
Frozn
There was about 8 people In line and only 1 worker. The sub was good even though I an not a fan of the mayo. Bonus points for a working ac.
Atmosphere: 3
Food: 4
Service: 2
Sadi Grant
Visited this location for lunch today, hoping to grab a quick sub and be on our way. There was only one customer in front of us and only one staff member working. I understand it’s hard when you’re by yourself, but there was no sense of any kind of urgency to greet customers or take our order. We waited 20 minutes to order, and once we got through the process of ordering our subs and asking for them toasted, the meet was still cold (chicken breast). It was also the sub of the day we ordered and the employee did not know how to input this into the machine. Please train your employees properly before letting them work on their own.
Atmosphere: 1
Food: 3
Service: 1
Max Caster
Used to be good years ago. Pretty awful these days. Can't even grill a sub with cheese on it?
Very, very slow as well. If you want a sub where it takes 3 weeks to put lettuce on, this is the place for you.
Subway is 5 seconds away. Go there. Deli Fritz is across town and much better as well.
Atmosphere: 1
Food: 3
Service: 1
Palate and Plate
Wow! What an experience! This happened on June 26/2024 @1.20pm, we got into the store and it was just us. So we told her what we want and she said she needs to replenish the toppings. We look over the counter and there was nothing completely out that she needs to replenish urgently and have us waiting. But we stay patient and said OK. 5 minutes went by and she asked if we have decided what we want. Duhhh! Of course we know so we place our order AGAIN. The girl who made my sandwich was a new staff and understandable she needs more time to do my sandwich but man, when she squeeze the sauce on my sandwich, there was like a 3 tablespoon of water/liquid, certainly not the sauce that came out! Yikes! She said it out loud about it and the lady who was teaching her said nothing at all. Way to go Ms Supervisor. I then asked for my sandwich to be toasted and she told me she can’t because she wants to clean the toaster. Are you serious? Is it 10 minutes to closing the store or what? Such a disappointment. As expected, the sandwich was so wet that it became so mushy!
The best subs. The lady working today was understaffed but kept up with the rush with a smile on her face. Very nice and pleasant
Atmosphere: 5
Food: 5
Service: 5
Shane Brooks
Stopped in tonight for my usual girl working knew exactly what I wanted and haven’t been there in months.. always a
Atmosphere: 5
Food: 5
Service: 5
A.D. W.
Excellent. Clean, friendly and super 😋 yummy
Atmosphere: 5
Food: 5
Service: 5
Sadie Rainbird
This is by far the best mr sub I’ve been so how can I not leave it a review . Food is always so fresh, buns are so soft, staff are super lovely. Rhonda is my favourite she makes the best subs and makes the experience so great. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Andrew Powell
I go to this MR. Sub often on my lunch break the bread and ingredients are always fresh, the store is always very clean and the staff are all very friendly deffinatly recommend!
Vegetarian options: Lots of veggies fo choose from vegetarians
Service was absolutely awful …. The 2 older ladies working there were rushing us, had an awful snarky attitude and made my family and I EXTREMELY uncomfortable…
Food: 5
Insanely disappointing to pay money food and get something you can't eat. Half rotten lettuce, the meat was dry and seemed like from days ago. I tried feeding it to my dogs and they took a couple bites and left it and thats unbelievable for them to turn down human food. Not worth the time and definitely not worth the dime. I will be finding somewhere else to go when I do my Napanee run. Someone obviously doesn't know how to run a food service business to attract and keep customers.
If only I came to the reviews before risking my health on this garbage dumpster of a sub shot!
Atmosphere: 1
Food: 1
Service: 1
Waited in a line up of 2 people for 10 minutes, lady ahead of me walked out. I waited another 10 minutes.
as i watched 2 young East Indian girls make the customer ahead of me sub, they took over 2 minutes to put tomatoes on it.
I didnt have the time to waste any longer, so I went elsewhere.
absolute gong show over AT Mr. Sub.
i WOULD RECCOMEND NEW STAFF!
Atmosphere: 1
Food: 1
Service: 1
When there today stood in line 2 people were served then worker tells me I have to wait a minute while she finishes a skip order that came in after I was there will not go back priority. That was already standing there in line.
I've been coming here for a while but never had such bad service as this time. At 4:00 pm there was a lineup of 5 people in front of me, some people were ordering 3 subs each to go. There was only 1 staff member working, it took 40 minutes before I was able to leave with my order (and 5 more people had come in line behind me) Atrocious service, I expect to be 5 minutes to grab a quick meal, I don't expect to be all day. This is pathetic. If this happens one more time at this location I won't be coming back
Atmosphere: 3
Food: 4
Service: 1
There was about 8 people In line and only 1 worker. The sub was good even though I an not a fan of the mayo. Bonus points for a working ac.
Atmosphere: 3
Food: 4
Service: 2
Visited this location for lunch today, hoping to grab a quick sub and be on our way. There was only one customer in front of us and only one staff member working. I understand it’s hard when you’re by yourself, but there was no sense of any kind of urgency to greet customers or take our order. We waited 20 minutes to order, and once we got through the process of ordering our subs and asking for them toasted, the meet was still cold (chicken breast). It was also the sub of the day we ordered and the employee did not know how to input this into the machine. Please train your employees properly before letting them work on their own.
Atmosphere: 1
Food: 3
Service: 1
Used to be good years ago. Pretty awful these days. Can't even grill a sub with cheese on it?
Very, very slow as well. If you want a sub where it takes 3 weeks to put lettuce on, this is the place for you.
Subway is 5 seconds away. Go there. Deli Fritz is across town and much better as well.
Atmosphere: 1
Food: 3
Service: 1
Wow! What an experience! This happened on June 26/2024 @1.20pm, we got into the store and it was just us. So we told her what we want and she said she needs to replenish the toppings. We look over the counter and there was nothing completely out that she needs to replenish urgently and have us waiting. But we stay patient and said OK. 5 minutes went by and she asked if we have decided what we want. Duhhh! Of course we know so we place our order AGAIN. The girl who made my sandwich was a new staff and understandable she needs more time to do my sandwich but man, when she squeeze the sauce on my sandwich, there was like a 3 tablespoon of water/liquid, certainly not the sauce that came out! Yikes! She said it out loud about it and the lady who was teaching her said nothing at all. Way to go Ms Supervisor.
I then asked for my sandwich to be toasted and she told me she can’t because she wants to clean the toaster. Are you serious? Is it 10 minutes to closing the store or what? Such a disappointment.
As expected, the sandwich was so wet that it became so mushy!
Atmosphere: 1
Food: 1
Service: 1
Always a friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The best subs. The lady working today was understaffed but kept up with the rush with a smile on her face. Very nice and pleasant
Atmosphere: 5
Food: 5
Service: 5
Stopped in tonight for my usual girl working knew exactly what I wanted and haven’t been there in months.. always a
Atmosphere: 5
Food: 5
Service: 5
Excellent. Clean, friendly and super 😋 yummy
Atmosphere: 5
Food: 5
Service: 5
This is by far the best mr sub I’ve been so how can I not leave it a review . Food is always so fresh, buns are so soft, staff are super lovely. Rhonda is my favourite she makes the best subs and makes the experience so great. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
I go to this MR. Sub often on my lunch break the bread and ingredients are always fresh, the store is always very clean and the staff are all very friendly deffinatly recommend!
Vegetarian options: Lots of veggies fo choose from vegetarians
Parking: Always plenty of places fo park
Wheelchair accessibility: Ground level door
Atmosphere: 5
Food: 5
Service: 4
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