Great rest stop on route to Montreal. Perfect location. Always pleasant staff and atmosphere and and consistent quality food.
Atmosphere: 5
Food: 5
Service: 5
Kimberley Carpenter
Food is good, but it's surprising that everytime that you go, the pieces of chicken seem to get smaller and smaller all the time. I'm sure it's not just this location, but across the board everywhere. Prices go up, food size quantity for the price of goes down.
Atmosphere: 5
Food: 4
Service: 5
Bill Jaine
Big improvement sine last visit, food (white chicken meal with salad) excellent
Atmosphere: 5
Food: 5
Service: 5
Amanda B
Dave was incredible at his job,food was on point, we will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
Stephanie Carr
The food was so bland, and I swear it was old. It literally looked like a prison meal. I’ll never go back there again.
Atmosphere: 1
Food: 1
Service: 1
Jeff Verrette
Staff looked miserable and talked like you were bothering them or like they didn't want to be there. They weren't rude just not happy and fun to deal with. I blame this squarely on management or owner as it seems like the owner is probably the cheapest person in the entire industry. we order a 1/4 chicken dinner and salad for 40 bucks and when we asked for cheese for our salad which it showed in the menu picture we were told in a very unfriendly tanner to go back to cash register and ask it isnt free... any basic thing you would expect they wanted to charge again for. Food was like warm and salad was smaller than pictured, portion sizes are smaller than usual . I would not choose to stop here again as the entire experience is just kind of sad. That many staff that miserable due to poor managment and greedy owners.
Atmosphere: 2
Food: 2
Service: 2
Sulaiman S.R.
So we were on our way back from Quebec to Toronto. We decided to stop by at Harvey’s / Swiss Chalet. This was our first, only and possibly the last visit to any of their restaurants (franchises). I have not seen such an unprofessional staff so far. Our family consist of 3 people (2 adult and a 7 year old child). We kept standing at the counter for someone to come and assist us, there were 4 people in the staff area( 2 in the kitchen, one literally behind the counter just walking around and one standing in front of drive through window and occasionally coming towards the counter. We kept waiting for someone to come and assist, they looked at us and kept talking to each other about their days off and schedules. I thought they did not see us so I acknowledged by saying HELLO and EXCUSE ME. They looked at us and kept talking to each other and did not even bother to come and ask if we need any help. We kept standing there for 3-4 minutes and after seeing such an “amazing” customer service, we decided to leave and go to the KFC next door, which had an amazing and attentive customer service.
The owners of the restaurant/franchise, if you are wondering why the store is not making profits, try changing your team.
Atmosphere: 2
Service: 1
Cheryl Hepditch
I ordered the quarter chicken dinner via doordash in Napanee. I received it on time but the fries were undercooked and the chalet sauce was watery. Need to improve on that.
Atmosphere: 3
Food: 3
Service: 4
ashley fitzgerald
Spring rolls are amazing and the mashed potatoes pair well with every meal.
Atmosphere: 5
Food: 5
Service: 5
Gautam bhardwaj
I had a very disappointing experience at Swiss Chalet. The chicken I was served tasted old and was clearly not fresh. Shortly after the meal, I experienced symptoms of food poisoning, which was extremely unpleasant and concerning. This kind of issue is serious and points to a lack of proper food handling or quality control. I expected better from a well-known restaurant. I won’t be returning unless I see clear improvements in food safety and freshness.
I get a quarter chicken dinner to go and it’s always delicious! This location is my go to.
Atmosphere: 5
Food: 5
Service: 5
Stefanie Sharpe
Very disappointed with the meal. The fries were undercooked and the chalet sauce was so watery. The chicken was good but not able to dip in the watered down chalet sauce to enjoy… and $21 for a single meal 😕
Food: 1
Service: 1
Sharon Oostrom
Was not pleased with sit in meal. Ordered halfrack of ribs. Theses did look anywhere near barbeque. Meat looked boiled with light colored something over top very thin. No taste. Small bones kept breaking off in my mouth. Ordered gravy got chicken dipping sauce which I didn't know till I had already put on my fries. Couldn't eat those. Little side coleslaw was old tasting. My partner got chicken dinner white meat. Wasn't to bad. Again no gravy. Must say the buns were good. Was our first time there and will be our last. We can spend $40 elsewhere with better service and better food.
CNJ Loder
Upon entering we had to use the bathroom first. No toilet paper. No paper towel. Then we had to go up and order our food. Our understanding is they give you a number for Swiss chalet food then they bring it to you. They gave us our number but we had to wait for our food at the front and we bought it to our table . Then there was missing soup and wrap. We had to prove with the receipt that we had ordered that. The staff I felt seemed unhappy to be there. The Diet Pepsi soda fountain was just the carbonated water. Food was ok. Definitely the worst experience I've had at Swiss Chalet/ Harvey's . Will not return
Shane Castagnier
I was looking forward to having Swiss chalet for dinner. Till I got it and what a disappointment. I could have gotten a wrap from fast-food places with more chicken in it and half the price. Ordered on-line for a pick up time of 5:47 and finally got it at 6:14. I would suggest going to Kingston if you want Swiss chalet.
Great rest stop on route to Montreal. Perfect location. Always pleasant staff and atmosphere and and consistent quality food.
Atmosphere: 5
Food: 5
Service: 5
Food is good, but it's surprising that everytime that you go, the pieces of chicken seem to get smaller and smaller all the time. I'm sure it's not just this location, but across the board everywhere. Prices go up, food size quantity for the price of goes down.
Atmosphere: 5
Food: 4
Service: 5
Big improvement sine last visit, food (white chicken meal with salad) excellent
Atmosphere: 5
Food: 5
Service: 5
Dave was incredible at his job,food was on point, we will definitely go back.
Atmosphere: 5
Food: 5
Service: 5
The food was so bland, and I swear it was old. It literally looked like a prison meal. I’ll never go back there again.
Atmosphere: 1
Food: 1
Service: 1
Staff looked miserable and talked like you were bothering them or like they didn't want to be there. They weren't rude just not happy and fun to deal with. I blame this squarely on management or owner as it seems like the owner is probably the cheapest person in the entire industry. we order a 1/4 chicken dinner and salad for 40 bucks and when we asked for cheese for our salad which it showed in the menu picture we were told in a very unfriendly tanner to go back to cash register and ask it isnt free... any basic thing you would expect they wanted to charge again for. Food was like warm and salad was smaller than pictured, portion sizes are smaller than usual . I would not choose to stop here again as the entire experience is just kind of sad. That many staff that miserable due to poor managment and greedy owners.
Atmosphere: 2
Food: 2
Service: 2
So we were on our way back from Quebec to Toronto. We decided to stop by at Harvey’s / Swiss Chalet. This was our first, only and possibly the last visit to any of their restaurants (franchises). I have not seen such an unprofessional staff so far. Our family consist of 3 people (2 adult and a 7 year old child). We kept standing at the counter for someone to come and assist us, there were 4 people in the staff area( 2 in the kitchen, one literally behind the counter just walking around and one standing in front of drive through window and occasionally coming towards the counter. We kept waiting for someone to come and assist, they looked at us and kept talking to each other about their days off and schedules. I thought they did not see us so I acknowledged by saying HELLO and EXCUSE ME. They looked at us and kept talking to each other and did not even bother to come and ask if we need any help. We kept standing there for 3-4 minutes and after seeing such an “amazing” customer service, we decided to leave and go to the KFC next door, which had an amazing and attentive customer service.
The owners of the restaurant/franchise, if you are wondering why the store is not making profits, try changing your team.
Atmosphere: 2
Service: 1
I ordered the quarter chicken dinner via doordash in Napanee. I received it on time but the fries were undercooked and the chalet sauce was watery. Need to improve on that.
Atmosphere: 3
Food: 3
Service: 4
Spring rolls are amazing and the mashed potatoes pair well with every meal.
Atmosphere: 5
Food: 5
Service: 5
I had a very disappointing experience at Swiss Chalet. The chicken I was served tasted old and was clearly not fresh. Shortly after the meal, I experienced symptoms of food poisoning, which was extremely unpleasant and concerning. This kind of issue is serious and points to a lack of proper food handling or quality control. I expected better from a well-known restaurant. I won’t be returning unless I see clear improvements in food safety and freshness.
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
I get a quarter chicken dinner to go and it’s always delicious! This location is my go to.
Atmosphere: 5
Food: 5
Service: 5
Very disappointed with the meal. The fries were undercooked and the chalet sauce was so watery. The chicken was good but not able to dip in the watered down chalet sauce to enjoy… and $21 for a single meal 😕
Food: 1
Service: 1
Was not pleased with sit in meal. Ordered halfrack of ribs. Theses did look anywhere near barbeque. Meat looked boiled with light colored something over top very thin. No taste. Small bones kept breaking off in my mouth. Ordered gravy got chicken dipping sauce which I didn't know till I had already put on my fries. Couldn't eat those. Little side coleslaw was old tasting. My partner got chicken dinner white meat. Wasn't to bad. Again no gravy. Must say the buns were good. Was our first time there and will be our last. We can spend $40 elsewhere with better service and better food.
Upon entering we had to use the bathroom first. No toilet paper. No paper towel. Then we had to go up and order our food. Our understanding is they give you a number for Swiss chalet food then they bring it to you. They gave us our number but we had to wait for our food at the front and we bought it to our table . Then there was missing soup and wrap. We had to prove with the receipt that we had ordered that. The staff I felt seemed unhappy to be there. The Diet Pepsi soda fountain was just the carbonated water. Food was ok. Definitely the worst experience I've had at Swiss Chalet/ Harvey's . Will not return
I was looking forward to having Swiss chalet for dinner. Till I got it and what a disappointment. I could have gotten a wrap from fast-food places with more chicken in it and half the price. Ordered on-line for a pick up time of 5:47 and finally got it at 6:14. I would suggest going to Kingston if you want Swiss chalet.
Atmosphere: 3
Food: 1
Service: 1
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