Maverick's Donuts, Barrhaven

Maverick's has always been a favourite dessert spot for me! My husband and I decided to do donuts for our dessert at our recent wedding - they were the perfect addition and a huge hit with our guests! Thank you to the Maverick's Barrhaven team for their excellent service and delicious treats. It brought so much joy to us on our special day!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vegan, Donuts

Ordered an apple caramel and Berliner. Apple was pretty good but I split open the Berliner to share it and found literally a drizzle of filling. Showed the staff at the front and asked if this was normal. She said there’s usually more but that it was weight based and she just shrugged it off. Pretty unsatisfying experience overall.

Atmosphere: 3

Food: 2

Service: 2

We ordered custom doughnuts online and it was a fantastic experience! The manager was kind & prompt in responses. I gave a few parameters (candy theme party, listed a couple candies) and they took the idea and ran. We LOVED them. Highly recommend this store :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Maverick Donuts is a fantastic new addition to Barrhaven, and it’s so convenient to finally have a spot like this close by! No more long drives for quality donuts—they’ve brought them right to the neighborhood. The donuts are delicious, and you can tell they’re made fresh daily, with a great variety of flavors to choose from.

What really stood out to me was how helpful the staff were. They made excellent recommendations and guided me through their selection with a lot of knowledge and friendliness. It’s refreshing to have such a high-quality bakery here, and I’m sure it’s going to become a local favorite in no time. Definitely worth stopping by if you’re in the area!

Atmosphere: 5

Food: 5

Service: 5

Service and donuts are always amazing! Best go to weekend spot. Owner and staff are amazing!

Atmosphere: 5

Food: 5

Service: 5

I stopped in Mavericks this morning with my two kids, and was so glad I did. The staff was amazing, so kind and went out of their way to make my day. The vegan donut made my kids day being dairy intolerant it’s such a treat to be able to get a dessert they can have. The coffee and donut I had was off the charts. Thank you for making our day!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vegan, Donuts

Was very polite and vert informative

Atmosphere: 5

Food: 5

Service: 5

Big thanks to Abby who I spoke to on the phone for a last minute father’s day order after the gift I had ordered online for my dad got cancelled. Even though they ask for 48h custom order notice, she was able to accommodate my 24h notice. Super kind, knew exactly what I needed, and got the job done EARLY! Her sister was at the counter when I came by to pick up my order and was equally sweet. Thank you to these two lovely gals for 10/10 service and for saving the day!!!! :)

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

How about not acting like it’s a moral failure that I happened to call 3 minutes after closing to ask when you closed? “We are RUSHING to clean and answer the phone”. I didn’t ask whether or not I inconvenienced you, I asked if you were still open.

Holy. That’s some rough customer service skills.

Edit upon response:

While I understand that it was a busy day for your establishment, and commend your efforts in supporting the local community through fundraising, I must express my disappointment with the response provided.

My intention in leaving my review was not to criticize the community involvement or the efforts of your staff, but rather to highlight an aspect of customer service that fell short of expectations. Despite your explanation, the initial response to my inquiry came across as dismissive and somewhat confrontational, which left me feeling frustrated.

Customer service is about more than just providing a product or service; it's also about fostering positive interactions and addressing customer inquiries with patience and professionalism. While I empathize with the challenges of managing a busy establishment, it's important to remember that each interaction with a customer shapes their perception of your business.

I hope that this feedback can be taken constructively and used to improve the overall customer experience at your establishment. Maintaining a balance between community involvement and quality customer service is key to building a strong and supportive reputation within the community.

Word of mouth matters.

Atmosphere: 2

Service: 1

I had the lemon ricotta donut today. Absolutely divine. My kind of treat!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

So this AMAZING donut shop made these (back in February…I’m late, I know) custom Spiderman themed donuts for my husbands birthday. The flavours were amazing…you could tell the ingredients were quality…but the designs….THE DESIGNS!!!!!…are so amazing and well done for a donut!

They knocked this out of the park in terms of flavour, and presentation. I would order from them again and again and again. So delicious !!

Thank you guys so much for this work of art! It really made him smile. I can’t thank you enough!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts, Oreo Donut, S’Mores Donut

Got a free donut here from my hockey game. The donut tasted really good, and the staff were very nice.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Oreo's

Ate them all before I could take pics! I love this style of donuts. Better than other places. Also vegan donuts are amazing my non vegan friends even love them!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Vegan, Donuts

Almost $30 for 6 donuts that were honestly very mediocre.

Very fast and friendly service. The servers are very easy to talk to and make for a welcoming environment. My son and I have been stopping by on Saturday's. Of course he loves the sprinkle doughnuts .

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts