Pizza Hut in Nepean

“I recently visited this locationand was impressed by how helpful and knowledgeable the staff were in explaining the deals. But I notice how hot it was for the employees working there. Improving their comfort (e.g., better cooling solutions) could further enhance their performance and customer experience. Keep up the great service!“

“On Saturday, August 16, 2025, I was trying to order Pizza Hut through their app, trying to get the special of buy one pizza and pay $1 for the second one.
There's a couple of choices I wanted that were not available, then when it came time to pay, I tried 3 different cards, nothing worked.

I called the pizza hut location, and I ordered over the phone, and gratefully they took my order, I paid at the door when they delivered.
I'm grateful that I also got the choices I wanted, and they could have given me the same special, however, due to problem ordering on the app, they helped me get a different promotion.

Once the order was placed, apparently I had called the wrong store. John fromthe store then called me and left a message, cancelling my order, but I had my phone on silent so I missed the call. When I called them back, they had called the proper location, put in the order, put in the special, and got everything all setup, so they corrected the problem even about me calling the wrong location.

Truly that means it was great service,
when I got the pizzas, they were exactly what I ordered, hot and fresh, and great leftovers.
I'm truly grateful for the person that took my call.
When I first called, he also asked me if I tried to order online on the website, and I said no, because I was frustrated with the app, I just wanted to call and order if that was ok, and he helped me every step of the way.

I'm truly grateful for John, for the great service he offered and for the great delivery of the pizzas. I always love Pizza Hut for the stuffed crust pizza, they have been great comfort food for me, and always delicious. The boneless wings are incredible, as are the Cinnabon cinnamon buns. (I didn't feel like the extras this time, but got them in the past, and they are amazing.

Technology may not always be perfect, but people like John make life better for helping out in so many ways, from taking the order, compensating for the app, correcting the situation, correcting the store, and all with a smile on the phone. Thank you so much for such phenomenal service.“

“I had a great experience at Pizza Hut! The cashier was incredibly helpful and took the time to explain all the current deals to me. Thanks to their help, I was able to save money and still get everything I wanted. It’s not every day you get that kind of service, really appreciated the patience and friendliness. I’ll definitely be coming back!“