Horrible customer service. Last week my order was late over 2 hours. I was told that I will be credited the entire amount. Today I tried to use that credit and they acted like I am lying to them. Person on the phone was so rude and refused to give his name.
Atmosphere: 1
Food: 1
Service: 1
Kenneth McLeod
Just received our delivery and this has to be the worst garbage i have ever received. The pizza is not even cooked. Not a dark spot on the crust and its dry and doughy. This has to be the biggest waste of money i have ever had.
Nael Yasin CPA, CGA
I have never encountered such abysmal customer service as I did with this Pizza Hut location. My experience was nothing short of a nightmare, leaving me with no other conclusion than to label their practices as outright fraudulent.
On Dec 03 2024, I placed an order totaling $75.70, and not only was the food never prepared or delivered, but the excuses provided by the staff were completely unacceptable. They claimed that Uber Eats canceled the order and refused to reimburse them. This reasoning is utterly flawed, as I directly connected Pizza Hut with Uber Eats, and the platform confirmed that the order was processed and charged. The responsibility lies squarely with Pizza Hut to provide the goods I paid for.
What’s more troubling is the attitude and incompetence of the branch manager, Mr. Hassan. Despite multiple conversations, he failed to resolve the issue and instead repeated the same nonsensical excuse. It’s clear that customer service and accountability are foreign concepts to this individual and this restaurant.
This incident reflects one of two possibilities: either Pizza Hut at 1581 Greenbank Road has found a convenient way to scam customers, pocketing money without providing services, or they are woefully incapable of managing their operations effectively. Regardless, this is a disgraceful way to run a business.
To make matters worse, Uber Eats has agreed to report this incident as a safety issue, and I will also pursue a chargeback to recover my funds. Additionally, I am prepared to release photos, receipts, and chat transcripts with Uber Eats to publicly expose this scam-like behavior.
Ottawa has plenty of better alternatives, and I strongly urge others to avoid this Pizza Hut location at all costs. This was a horrible experience, and I would not wish it on anyone.
Atmosphere: 1
Service: 1
Benito. K
Awesome Pizza soo Yummy, friendly staff specially Vez .. Definitely gonna come back .
Vegetarian options: Great
Dietary restrictions: Great
Parking: Great
Kid-friendliness: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Pizza
GrimHellscream
Pick up the god damned phone ffs! All I want to do is order a pizza, this shit shouldn't be that hard.
Atmosphere: 3
Food: 4
Service: 1
Alok Sharma
Great vegetarian options
Atmosphere: 3
Food: 4
Service: 3
Kaha Dalal
The people at Pizza Hut we amazing! I made a mistake and ordered a meat lovers pizza and the exchanged the pizza without an issues! I will definitely be a returning customer!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
Ahm Ked
No one at the cashier
Atmosphere: 1
Food: 1
Service: 1
Muhammad Shahzaib
I hope no one ever goes to this Pizza Hut because it has the worst staff and the worst food to match it. I had an inconvenience last night where I ordered food for pick up at around 10:30. When I brought the food home and checked, they didn’t package the wings properly which had buffalo sauce spill everywhere on my other food. Other than that the boneless bites were extremely salty. I called first thing the next morning since the restaurant was closed by the time we got the food. Firstly there was an employee apparently named sumanshu who was extremely rude and also hung up the phone the first time. When I called again she was rude again and said she couldn’t do anything about it, I asked for her name and said she can’t give it, it’s company policy. I asked to talk to the manager and she passed it on after 5-10 minutes. The manager before even listening to my problem said yeah yeah I know, and that there’s nothing he can do because I didn’t call or bring the food back last night. He was extremely rude as well, and said there’s nothing he can do. Moral of the story is, I spent around 45 dollars on food, had sauce spilled everywhere, didn’t taste good, and had the worst customer service experience. If they even offered a small compensation, I would have appreciated it more than the response I got.
Atmosphere: 1
Food: 1
Service: 1
Mj23goat
Lets just say whatever you wanted to order. Grab that money and burn it instead . You'll enjoy it more then the pizza/food they make
Worst pizza I got, large pizza for 23$ comes with bare minimum topping. Never gonna order in future. Inflation abusers is the term I am gonna use for them
Food: 1
Recommended dishes: Vegetarian Pizza
Naim Salem
Lets just say whatever you wanted to order. Grab that money and burn it instead . You'll enjoy it more then the pizza/food they make
Neil Brown
Been coming here for 10 years+, never any issues to mention. Had to wait maybe twice in over 50+ visits. Pizza is always spot on!
Atmosphere: 5
Food: 5
Service: 5
Brian M
So, I wanted a personal pan pizza for the way back home, went in and someone was already waiting to be served.
There was a girl behind the counter, simply talking loudly on her phone and not acknowledging either of us, simply gossiping in Russian.
One of the cooks in the back came to help us a while after. Didn't seem too pleased to help us.
It was the dinner rush with lots and lots of orders for take out and delivery.
Still, no way to treat customers. They don't even offer napkins, simply hash brown paper you find in the washroom to dry your hands.
I wasn't impressed with this location's service. Maybe try something else instead.
The pizza, well it tasted like pizza hut and was fresh.
Atmosphere: 2
Food: 4
Service: 1
Fuge
I love getting pizza from here they make it soo well!!!
Horrible customer service. Last week my order was late over 2 hours. I was told that I will be credited the entire amount. Today I tried to use that credit and they acted like I am lying to them. Person on the phone was so rude and refused to give his name.
Atmosphere: 1
Food: 1
Service: 1
Just received our delivery and this has to be the worst garbage i have ever received. The pizza is not even cooked. Not a dark spot on the crust and its dry and doughy. This has to be the biggest waste of money i have ever had.
I have never encountered such abysmal customer service as I did with this Pizza Hut location. My experience was nothing short of a nightmare, leaving me with no other conclusion than to label their practices as outright fraudulent.
On Dec 03 2024, I placed an order totaling $75.70, and not only was the food never prepared or delivered, but the excuses provided by the staff were completely unacceptable. They claimed that Uber Eats canceled the order and refused to reimburse them. This reasoning is utterly flawed, as I directly connected Pizza Hut with Uber Eats, and the platform confirmed that the order was processed and charged. The responsibility lies squarely with Pizza Hut to provide the goods I paid for.
What’s more troubling is the attitude and incompetence of the branch manager, Mr. Hassan. Despite multiple conversations, he failed to resolve the issue and instead repeated the same nonsensical excuse. It’s clear that customer service and accountability are foreign concepts to this individual and this restaurant.
This incident reflects one of two possibilities: either Pizza Hut at 1581 Greenbank Road has found a convenient way to scam customers, pocketing money without providing services, or they are woefully incapable of managing their operations effectively. Regardless, this is a disgraceful way to run a business.
To make matters worse, Uber Eats has agreed to report this incident as a safety issue, and I will also pursue a chargeback to recover my funds. Additionally, I am prepared to release photos, receipts, and chat transcripts with Uber Eats to publicly expose this scam-like behavior.
Ottawa has plenty of better alternatives, and I strongly urge others to avoid this Pizza Hut location at all costs. This was a horrible experience, and I would not wish it on anyone.
Atmosphere: 1
Service: 1
Awesome Pizza soo Yummy, friendly staff specially Vez .. Definitely gonna come back .
Vegetarian options: Great
Dietary restrictions: Great
Parking: Great
Kid-friendliness: Great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Pizza
Pick up the god damned phone ffs! All I want to do is order a pizza, this shit shouldn't be that hard.
Atmosphere: 3
Food: 4
Service: 1
Great vegetarian options
Atmosphere: 3
Food: 4
Service: 3
The people at Pizza Hut we amazing! I made a mistake and ordered a meat lovers pizza and the exchanged the pizza without an issues! I will definitely be a returning customer!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vegetarian Pizza
No one at the cashier
Atmosphere: 1
Food: 1
Service: 1
I hope no one ever goes to this Pizza Hut because it has the worst staff and the worst food to match it. I had an inconvenience last night where I ordered food for pick up at around 10:30. When I brought the food home and checked, they didn’t package the wings properly which had buffalo sauce spill everywhere on my other food. Other than that the boneless bites were extremely salty. I called first thing the next morning since the restaurant was closed by the time we got the food. Firstly there was an employee apparently named sumanshu who was extremely rude and also hung up the phone the first time. When I called again she was rude again and said she couldn’t do anything about it, I asked for her name and said she can’t give it, it’s company policy. I asked to talk to the manager and she passed it on after 5-10 minutes. The manager before even listening to my problem said yeah yeah I know, and that there’s nothing he can do because I didn’t call or bring the food back last night. He was extremely rude as well, and said there’s nothing he can do. Moral of the story is, I spent around 45 dollars on food, had sauce spilled everywhere, didn’t taste good, and had the worst customer service experience. If they even offered a small compensation, I would have appreciated it more than the response I got.
Atmosphere: 1
Food: 1
Service: 1
Lets just say whatever you wanted to order. Grab that money and burn it instead . You'll enjoy it more then the pizza/food they make
Restaurantji Recommends
Worst pizza I got, large pizza for 23$ comes with bare minimum topping. Never gonna order in future. Inflation abusers is the term I am gonna use for them
Food: 1
Recommended dishes: Vegetarian Pizza
Lets just say whatever you wanted to order. Grab that money and burn it instead . You'll enjoy it more then the pizza/food they make
Been coming here for 10 years+, never any issues to mention. Had to wait maybe twice in over 50+ visits. Pizza is always spot on!
Atmosphere: 5
Food: 5
Service: 5
So, I wanted a personal pan pizza for the way back home, went in and someone was already waiting to be served.
There was a girl behind the counter, simply talking loudly on her phone and not acknowledging either of us, simply gossiping in Russian.
One of the cooks in the back came to help us a while after. Didn't seem too pleased to help us.
It was the dinner rush with lots and lots of orders for take out and delivery.
Still, no way to treat customers. They don't even offer napkins, simply hash brown paper you find in the washroom to dry your hands.
I wasn't impressed with this location's service. Maybe try something else instead.
The pizza, well it tasted like pizza hut and was fresh.
Atmosphere: 2
Food: 4
Service: 1
I love getting pizza from here they make it soo well!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Combination Pizza
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