Other viewers beware! Colinda Maxwell is this locations previous manager - the one that has a multitude of negative reviews about - she is leaving fake negative reviews after being fired to try to bring down her replacement!
Colinda Maxwell
This location used to be much better. What are they thinking now?? Horrible service, so slow, they get your whole order wrong and then argue with people. I didn't even order, this is what all the waiting people were saying as I walk through the mall.
T v
went in the other day to get a package of smile cookies to share with my coworkers, only recieved half and when i went to ask for the other half, with proof of purchase, i was accused of trying to steal from them by the manager. she should not be in that position with little to no customer service skills. if this is the way the manager treats fellow mall employees i can only imagine the grace and patience she holds for the average customer
Atmosphere: 2
Food: 2
Service: 1
Lisa Sollner
Great staff amazing manager great service
Atmosphere: 5
Food: 5
Service: 5
Naman patel
I recently ordered a hot chocolate from Tim Hortons with two creams, expecting a smooth, rich drink. Instead, it tasted like watered-down chocolate with absolutely no creaminess—almost like plain water with a hint of chocolate. It was incredibly disappointing, especially since Tim Hortons is usually reliable for quality drinks. For what I paid, I expected a comforting, creamy hot chocolate, but this left me wanting something much better. Hope they can improve the consistency or quality control for their hot chocolate
Atmosphere: 1
Food: 1
Service: 3
Deepika Pathak
Amazing service, great staff.
Atmosphere: 5
Food: 5
Service: 5
Wassila Sila
Bed service
Atmosphere: 1
Service: 1
RA M
Not sure why they only have 3.5 stars… unless this caused the manager to hire better people. By far the quickest I’ve seen when ordering coffee on the app, even while being crazy busy. Corporate take notice: all your locations should be run like this, no excuses.
Rose Seitz
Love coming here to get breakfast before my shifts or snagging donuts. The team here recognizes me occasionally and I love the vibe!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Capp
Angelina Hussain
Lovely place with such friendly smiles and such a fun atmosphere. They make everyone’s day with each coffee they give away.
Always have great customer service at this location. Very quick and staff are courteous. We'll managed and clean. Surprising for a mall restaurant.
Atmosphere: 4
Food: 5
Service: 5
roger c
Staff is very friendly. Quick service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Priyanka Patel
Rude workers.
Atmosphere: 1
Food: 1
Service: 1
Kishan Patel
How incompetent you have to be to correctly make triple triple. After complaining dint get the replacement correct.
Atmosphere: 1
Food: 1
Service: 1
Danny Ryan
The general staff are very nice, but the way the manager talks to the staff is very rude, she's looks like she's creating a bad work environment, always a rude tone.
Other viewers beware! Colinda Maxwell is this locations previous manager - the one that has a multitude of negative reviews about - she is leaving fake negative reviews after being fired to try to bring down her replacement!
This location used to be much better. What are they thinking now?? Horrible service, so slow, they get your whole order wrong and then argue with people. I didn't even order, this is what all the waiting people were saying as I walk through the mall.
went in the other day to get a package of smile cookies to share with my coworkers, only recieved half and when i went to ask for the other half, with proof of purchase, i was accused of trying to steal from them by the manager. she should not be in that position with little to no customer service skills. if this is the way the manager treats fellow mall employees i can only imagine the grace and patience she holds for the average customer
Atmosphere: 2
Food: 2
Service: 1
Great staff amazing manager great service
Atmosphere: 5
Food: 5
Service: 5
I recently ordered a hot chocolate from Tim Hortons with two creams, expecting a smooth, rich drink. Instead, it tasted like watered-down chocolate with absolutely no creaminess—almost like plain water with a hint of chocolate. It was incredibly disappointing, especially since Tim Hortons is usually reliable for quality drinks. For what I paid, I expected a comforting, creamy hot chocolate, but this left me wanting something much better. Hope they can improve the consistency or quality control for their hot chocolate
Atmosphere: 1
Food: 1
Service: 3
Amazing service, great staff.
Atmosphere: 5
Food: 5
Service: 5
Bed service
Atmosphere: 1
Service: 1
Not sure why they only have 3.5 stars… unless this caused the manager to hire better people. By far the quickest I’ve seen when ordering coffee on the app, even while being crazy busy. Corporate take notice: all your locations should be run like this, no excuses.
Love coming here to get breakfast before my shifts or snagging donuts. The team here recognizes me occasionally and I love the vibe!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts, Iced Capp
Lovely place with such friendly smiles and such a fun atmosphere. They make everyone’s day with each coffee they give away.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always have great customer service at this location. Very quick and staff are courteous. We'll managed and clean. Surprising for a mall restaurant.
Atmosphere: 4
Food: 5
Service: 5
Staff is very friendly. Quick service. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Rude workers.
Atmosphere: 1
Food: 1
Service: 1
How incompetent you have to be to correctly make triple triple. After complaining dint get the replacement correct.
Atmosphere: 1
Food: 1
Service: 1
The general staff are very nice, but the way the manager talks to the staff is very rude, she's looks like she's creating a bad work environment, always a rude tone.
Atmosphere: 2
Food: 3
Service: 2
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