I recently went through the drive-through to order a blackberry yuzu quencher. At other locations, when ordering the drink I received it with frozen lemonade. When my drink approached the window, I asked the lady nicely, if it comes with frozen lemonade as I could have mistaken a different drink and just wanted some clarification. The lady was quite rude and kept repeating “there must be confusion.” When I was trying to explain that I wanted clarification about the lemonade, she repeatedly interrupted me saying “I must be confused.” She offered to remake my drink with the frozen lemonade quite angrily and stormed off saying to other coworkers how I had an issue with my drink. I did not appreciate this as it simply could have been my mistake and maybe I was thinking of a different drink. I just wanted to be clarified. I ordered only one drink and to receive such animosity about it makes me debate whether I should have came to this location. If any of the staff are unhappy or having a bad day, they should not take it out onto the customers. Thanks for understanding.
Atmosphere: 1
Food: 5
Service: 1
Middle.East. Swag
If you want garbage food and garbage service come to this Tim Hortons they rush you out of the drive-through they mess up your order and then when you go back, They all of a sudden ran out of items Worst Tim Hortons in all of Ottawa Non-trained staff for customer service. Whoever is managing this, Tim Hortons Needs to get fired garbage staff!!!!
Andre “AJ” Monfette
As mentioned by many people this is not a regular Tim Hortons. It is simple coffee which placed at the back of the gas station. There is nothing other than these few coffee jugs. This should be marked as a different sort of Tim Hortons.
Ronald Shaughnessy
Not a Tim Hortons restaurant. The gas station just brews the coffee. Cannot get anything except the drip coffee
Atmosphere: 1
Food: 1
Service: 1
mohammed almeqdad
No dine in
Atmosphere: 1
Food: 1
Service: 1
Duane Terrell
Sevice was
Food: 2
Service: 1
Evan Dowe
Quick and friendly
Atmosphere: 5
Food: 5
Service: 5
peyton Mccombs
Never had the mobile order ready no matter how early you order unfortunately
I'm not sure what other people were reviewing but this location is just a few self serve tim hortons coffee machines in a circle k... no doughnuts or food.
nikita grey
Was busy
Majed Jarrar
Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.
I recently went through the drive-through to order a blackberry yuzu quencher. At other locations, when ordering the drink I received it with frozen lemonade. When my drink approached the window, I asked the lady nicely, if it comes with frozen lemonade as I could have mistaken a different drink and just wanted some clarification. The lady was quite rude and kept repeating “there must be confusion.” When I was trying to explain that I wanted clarification about the lemonade, she repeatedly interrupted me saying “I must be confused.” She offered to remake my drink with the frozen lemonade quite angrily and stormed off saying to other coworkers how I had an issue with my drink. I did not appreciate this as it simply could have been my mistake and maybe I was thinking of a different drink. I just wanted to be clarified. I ordered only one drink and to receive such animosity about it makes me debate whether I should have came to this location. If any of the staff are unhappy or having a bad day, they should not take it out onto the customers. Thanks for understanding.
Atmosphere: 1
Food: 5
Service: 1
If you want garbage food and garbage service come to this Tim Hortons they rush you out of the drive-through they mess up your order and then when you go back, They all of a sudden ran out of items Worst Tim Hortons in all of Ottawa Non-trained staff for customer service. Whoever is managing this, Tim Hortons Needs to get fired garbage staff!!!!
As mentioned by many people this is not a regular Tim Hortons. It is simple coffee which placed at the back of the gas station. There is nothing other than these few coffee jugs. This should be marked as a different sort of Tim Hortons.
Not a Tim Hortons restaurant. The gas station just brews the coffee. Cannot get anything except the drip coffee
Atmosphere: 1
Food: 1
Service: 1
No dine in
Atmosphere: 1
Food: 1
Service: 1
Sevice was
Food: 2
Service: 1
Quick and friendly
Atmosphere: 5
Food: 5
Service: 5
Never had the mobile order ready no matter how early you order unfortunately
Great service fast and reliable
Atmosphere: 5
Food: 5
Service: 5
Great atmosphere great staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I'm not sure what other people were reviewing but this location is just a few self serve tim hortons coffee machines in a circle k... no doughnuts or food.
Was busy
Since the hurricane closed the Tim's on Medherst, this has become a very important location serving the largest Timmy-less area in Ottawa, from Fallowfield to Baseline, and basically all the way until Tim's at Metro plaza on Greenbank.But the service hasn't leveled up to the rising demand unfortunately. In my last three pre-orders I pre ordered a large coffee for a meeting (the take 12 ones), set a time to pickup, and each time I got there they would ask me to pull aside and wait for an additional ten minutes or so. They should call it take 12 minutes.My message to upper management:Adding machines that keep beeping when an order is late is a proven method in increasing employees' anxiety and customers annoyance. Nothing else. Please invest more in your employees so they feel intrinsically motivated to fill those cups faster.As to the branch manager, I know the feeling of being stuck between a rock and a hard place, but you picked this job, so please do your best to improve the service and don't hold yourself to the resources (or lack thereof) you are given.
Atmosphere: 4
Food: 4
Service: 3
Got coffee. Service was good
Keep on the great work fam
Loading...