I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!
Atmosphere: 5
Food: 5
Service: 4
Kishan Technicare
Very bad service
Atmosphere: 1
Food: 1
Service: 1
Nooria Ejaz
Its fresh and taste is too good!
Norma Lapointe
Always a pleasure and some love it when I have my dog with me! My dog recognizes the drive thru menu and sits like a show dog hoping for a Tim Bit 💕it’s our daily routine!
Atmosphere: 5
Food: 4
Service: 5
Cali Fernandes
I ordered a breakfast sandwich and a brown sugar oat latte, I made CERTAIN to state I needed oat milk. I was given dairy instead. Yesterday I asked for the same thing and received oat milk in my latte as opposed to whatever dairy was used today.
When I called to ask and let them know, Danny the assistant manager was kind of rude; telling me that’s how it’s made and being extremely condescending. Defending the mistake instead of acknowledging it. I mentioned that I specified oat milk and since he took my order, I’m wondering what happened. I am severely lactose intolerant within 10 min of a sip I was doubled over.
Nowhere in the menu or signage does it state that the oat latte is made with milk/cream. Allergens are serious and should be either posted or heeded when asked.
Atmosphere: 3
Food: 1
Service: 2
Jessica Dubeau
Update: I was contacted by the manager of this location who did actually make great effort to apologize, explain recent changes and rectify the situation. Communication goes a long way and I value this gesture and appreciate this response to my experience. I’m updating my rating and will return and give it another shot…
I’ve been going to this location for years but in the last year I started going out of my way to other locations in Barrhaven to avoid this place. Almost every time I order food here it’s wrong or missing items or they tell you once you get to the drive thru window they don’t actually have that item. I’ve gone with a friend a few times just to see what her experience was and she had the same issues. On one occasion we expressed annoyance over the type of egg bites they had prepared to give to us because they said they didn’t have the spinach ones at the window (friend is vegetarian and they only had bacon). After several minutes of frustration and holding up the line someone came up saying they found some spinach ones… it seems they are dishonest and push customers thru with whatever they have available at the moment. I just tried again this morning and sure enough they took my order but didn’t have the bagel I asked for when I got to the window. The lack of knowledge about what they have, or the fact that they take the order even if they don’t have that product, and the level of incompetence is so frustrating it’s just not worth the stop.
Food: 5
Service: 5
Sherry McCarthy
Every single morning when I go for my coffee if there’s five cars in front of me, I can tell you with 100% certainty that I will be stuck there for at least 15 minutes waiting for my coffee
Unknown User
Tried to short change me at the drive through, customers beware!
Service: 1
jane jones
Double double!
Atmosphere: 5
Food: 5
Service: 5
Alley St James
Service is a bit slow. My order was correct. I wish there was more friendly service and a smile like the olden days.
-Lack of hygiene procedures while handling/preparing food. -Constantly missing menu items -Unfriendly staff - Dirty place These issues are common in every single Tim Hortons I've been lately.
Atmosphere: 1
Food: 2
Service: 1
Jenna
I often go to this Tim Hortons and the service is terrible. Workers are rude, rush you, and make a mistake on my order every time. I ordered 2 sausage egg english muffin sandwiches, as displayed on the screen when I paid. Got home and realized there was no sausage in both of the sandwiches and that all the food was smushed at the bottom. This location prioritizes the people in the drive through and leave customers inside waiting for up to 5 minutes.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sandwich, Wrap
A S
Service is a bit slow. My order was correct. I wish there was more friendly service and a smile like the olden days.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Wrap
Jass Badesha
Low quality food
Food: 2
Service: 1
Tamara Gallagher
Slow service. Drive thru has 7 people working while the front cash has 1. Not impressed. Waited abs waited for service. Seems like drive thru is more important.
I wrote a review reporting the cleaness issues at this location a few weeks ago. A few days ago, i visited again and the cleaness has improved a lot. Thanks for the owner to address the issue quickly. I've been visiting this location for more than 10 years and love the new look after the rennovation. I plan to keep visiting. Good job!
Atmosphere: 5
Food: 5
Service: 4
Very bad service
Atmosphere: 1
Food: 1
Service: 1
Its fresh and taste is too good!
Always a pleasure and some love it when I have my dog with me! My dog recognizes the drive thru menu and sits like a show dog hoping for a Tim Bit 💕it’s our daily routine!
Atmosphere: 5
Food: 4
Service: 5
I ordered a breakfast sandwich and a brown sugar oat latte, I made CERTAIN to state I needed oat milk. I was given dairy instead. Yesterday I asked for the same thing and received oat milk in my latte as opposed to whatever dairy was used today.
When I called to ask and let them know, Danny the assistant manager was kind of rude; telling me that’s how it’s made and being extremely condescending. Defending the mistake instead of acknowledging it. I mentioned that I specified oat milk and since he took my order, I’m wondering what happened. I am severely lactose intolerant within 10 min of a sip I was doubled over.
Nowhere in the menu or signage does it state that the oat latte is made with milk/cream. Allergens are serious and should be either posted or heeded when asked.
Atmosphere: 3
Food: 1
Service: 2
Update: I was contacted by the manager of this location who did actually make great effort to apologize, explain recent changes and rectify the situation. Communication goes a long way and I value this gesture and appreciate this response to my experience. I’m updating my rating and will return and give it another shot…
I’ve been going to this location for years but in the last year I started going out of my way to other locations in Barrhaven to avoid this place. Almost every time I order food here it’s wrong or missing items or they tell you once you get to the drive thru window they don’t actually have that item. I’ve gone with a friend a few times just to see what her experience was and she had the same issues. On one occasion we expressed annoyance over the type of egg bites they had prepared to give to us because they said they didn’t have the spinach ones at the window (friend is vegetarian and they only had bacon). After several minutes of frustration and holding up the line someone came up saying they found some spinach ones… it seems they are dishonest and push customers thru with whatever they have available at the moment. I just tried again this morning and sure enough they took my order but didn’t have the bagel I asked for when I got to the window. The lack of knowledge about what they have, or the fact that they take the order even if they don’t have that product, and the level of incompetence is so frustrating it’s just not worth the stop.
Food: 5
Service: 5
Every single morning when I go for my coffee if there’s five cars in front of me, I can tell you with 100% certainty that I will be stuck there for at least 15 minutes waiting for my coffee
Tried to short change me at the drive through, customers beware!
Service: 1
Double double!
Atmosphere: 5
Food: 5
Service: 5
Service is a bit slow. My order was correct. I wish there was more friendly service and a smile like the olden days.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Wrap
Restaurantji Recommends
-Lack of hygiene procedures while handling/preparing food.
-Constantly missing menu items
-Unfriendly staff
- Dirty place
These issues are common in every single Tim Hortons I've been lately.
Atmosphere: 1
Food: 2
Service: 1
I often go to this Tim Hortons and the service is terrible. Workers are rude, rush you, and make a mistake on my order every time. I ordered 2 sausage egg english muffin sandwiches, as displayed on the screen when I paid. Got home and realized there was no sausage in both of the sandwiches and that all the food was smushed at the bottom. This location prioritizes the people in the drive through and leave customers inside waiting for up to 5 minutes.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Sandwich, Wrap
Service is a bit slow. My order was correct. I wish there was more friendly service and a smile like the olden days.
Atmosphere: 4
Food: 3
Service: 2
Recommended dishes: Wrap
Low quality food
Food: 2
Service: 1
Slow service. Drive thru has 7 people working while the front cash has 1. Not impressed.
Waited abs waited for service. Seems like drive thru is more important.
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Sandwich
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