I got great service from the Manager today and the staff overall has much improved
Atmosphere: 5
Food: 5
Service: 5
Devon Wanner
One of the few GREAT tim hortons left in ottawa
Atmosphere: 5
Food: 5
Service: 5
Jon B
We didn't order much, a couple of drinks and a few donuts. As like most Tim's, the donuts were far from fresh, mine was not soft at all.
Losing the baking on site really hurt this formerly great chain
Atmosphere: 4
Food: 2
Service: 4
sampaul mathew
Excellent service by Mr.Andrew, thank you for your amazing, friendly service.. you have increased my faith in Tim Hortons, Keep smiling and continue with your hardwork and extraordinary customer service !!!
Atmosphere: 5
Food: 5
Service: 5
Piyush Patel
This place is really well organized and they got really good systems and the atmosphere is really great
Atmosphere: 5
Food: 5
Service: 5
Aelin Terrin
AJ was very pleasant! The Tim's is very nice inside. Thank you very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dream Donuts
Elizabeth Carman
Staff are so kind a welcoming. Fantastic teamwork and efficient. Been coming here for 11 years. AJ, Kabita and Andrew are a great way to start my day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smiley Cookies
Johnny M
The store manager is terrible.
Atmosphere: 3
Food: 3
Service: 3
Kenneth Throop
Nice inside this location now. Nice job on the renovations.
After waiting for 15 minutes, I inquired about my drink. The manager, who spoke with a very difficult-to-understand accent, rudely told me that I hadn’t been waiting that long and asked me to wait in turn, even though I was the first in line and other customers who arrived after me had already received their orders. I have never experienced such unprofessional and disrespectful treatment from a staff member before.
The employees also seemed unable to properly process orders from the mobile app. They asked me what I had ordered and failed to include the topping I had selected. I had to confirm my order again, and only then did they take it back to add the topping. The employee explained that they had received my order verbally.
This store is poorly organized, and I would not recommend it.
Atmosphere: 1
Food: 1
Service: 1
Vivian Lockman
Prompt service!
Atmosphere: 2
Food: 3
Service: 4
Nae
Stood here 3 minute. No one. They came out, did not serve me, went to the back, ignores. Hurt me and my boyfriend’s feelings. We just wanted an apple fritter. Went at 7:50pm, open until 10pm, no excuse. ☹️
Atmosphere: 3
Food: 1
Service: 1
Anh Cao
Location is showed as opened on Google at 6am. Showed up at 6.30 with a mobile order and the place was not even opened. The girl at the drive through told me they opened at 7am... wasting time here ad I couldn't cancel my mobile order
Atmosphere: 1
Food: 1
Service: 1
Nibras Shahin
Got my order wrong twice at the drive thru in a span of a week. Not worth driving back to get this fixed. This is unacceptable, the staff definitely needs refresher training or just needs to be more mindful of handling orders. If this is happening to me on two separate orders in such a short time, I can only imagine how many times this is happening in general.
I got great service from the Manager today and the staff overall has much improved
Atmosphere: 5
Food: 5
Service: 5
One of the few GREAT tim hortons left in ottawa
Atmosphere: 5
Food: 5
Service: 5
We didn't order much, a couple of drinks and a few donuts. As like most Tim's, the donuts were far from fresh, mine was not soft at all.
Losing the baking on site really hurt this formerly great chain
Atmosphere: 4
Food: 2
Service: 4
Excellent service by Mr.Andrew, thank you for your amazing, friendly service.. you have increased my faith in Tim Hortons, Keep smiling and continue with your hardwork and extraordinary customer service !!!
Atmosphere: 5
Food: 5
Service: 5
This place is really well organized and they got really good systems and the atmosphere is really great
Atmosphere: 5
Food: 5
Service: 5
AJ was very pleasant! The Tim's is very nice inside. Thank you very much.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dream Donuts
Staff are so kind a welcoming. Fantastic teamwork and efficient. Been coming here for 11 years. AJ, Kabita and Andrew are a great way to start my day
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smiley Cookies
The store manager is terrible.
Atmosphere: 3
Food: 3
Service: 3
Nice inside this location now. Nice job on the renovations.
Atmosphere: 4
Food: 4
Service: 4
Very slow service inside. No one cracks a smile.
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
After waiting for 15 minutes, I inquired about my drink. The manager, who spoke with a very difficult-to-understand accent, rudely told me that I hadn’t been waiting that long and asked me to wait in turn, even though I was the first in line and other customers who arrived after me had already received their orders. I have never experienced such unprofessional and disrespectful treatment from a staff member before.
The employees also seemed unable to properly process orders from the mobile app. They asked me what I had ordered and failed to include the topping I had selected. I had to confirm my order again, and only then did they take it back to add the topping. The employee explained that they had received my order verbally.
This store is poorly organized, and I would not recommend it.
Atmosphere: 1
Food: 1
Service: 1
Prompt service!
Atmosphere: 2
Food: 3
Service: 4
Stood here 3 minute. No one. They came out, did not serve me, went to the back, ignores. Hurt me and my boyfriend’s feelings. We just wanted an apple fritter. Went at 7:50pm, open until 10pm, no excuse. ☹️
Atmosphere: 3
Food: 1
Service: 1
Location is showed as opened on Google at 6am. Showed up at 6.30 with a mobile order and the place was not even opened. The girl at the drive through told me they opened at 7am... wasting time here ad I couldn't cancel my mobile order
Atmosphere: 1
Food: 1
Service: 1
Got my order wrong twice at the drive thru in a span of a week. Not worth driving back to get this fixed. This is unacceptable, the staff definitely needs refresher training or just needs to be more mindful of handling orders. If this is happening to me on two separate orders in such a short time, I can only imagine how many times this is happening in general.
Food: 1
Service: 1
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