Tim Hortons

3580 Strandherd Dr, Ottawa
(613) 825-4830

Recent Reviews

Paige Malcolm

staff always friendly and service is quick and

Atmosphere: 5

Food: 5

Service: 5

Sanjay Ramjeea

I never saw anybody clean the table.Am been visiting this location for more than 5 yrs.

Rostam Karimian

My usual order is large or extra large coffee with a quarter of French vanilla and one cream, so it doesn't make sense for me to pay for full french vanilla for the price of coffee. I understand that it's going to be a little bit more expensive, but this location always charges me for a full French vanilla and I asked them that you're making mistake. They said no every other tim Hortons s making mistake for not charging me for full French vanilla

Service: 1

David Lea

Terrible Tim hortons. Half the time the workers get your order wrong, get upset when you complain about it, I’ve seen them completely burn bagels before, their donuts are stale.Also what kind of Tim hortons doesn’t open until 6?! Guess people who start work themselves at 6 or earlier aren’t allowed coffee in the morning?This place is a waste of time. Go to the other one that is 3 minutes away on strandherd drive.

Atmosphere: 1

Food: 1

Service: 1

georgette kirkland

Always love Tim Horton. Fast and efficient services. Wonderful atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Ferry Piko

This location used to be good,fast service and everything was fine till January 2024 (I guess exactly since they added her as new employee) she has attitude and rudely doing HER JOB.Almost everyday I stop by to get my drink and every time she makes something different which is far from what I ordered.2 times in one week I got something bitter but so sugary as a regular Latte ?‍♂️Every time I had no time to return it or I was way far from this location to return and get what I exactly paid for?‍♀️But this time at the window I even mentioned them to make sure plz give me exactly what I ordered , not a french vanilla, not a regular coffee, I just need a regular latte....Funny is that right at the window even they were lost in mind between 2 different drinks that they had in their hands?‍♀️Anyways I got my drink and drove to work in hope of I gonna have my faivorit drink during driving...SURPRISE ?my latte wasn't latte again and I had to drive back to them this time to solve this problem once forever. Then I got into the store and saw that how uneducated she is about making beverages, she was asking me to what she should add to a regular latte, I said I have no clue ,just give me my drink plz...she faced another BUSY employee he rejected her to answer, she faced to another one and finally she helped her with some tips then that woman (when she realized I'm not really happy with this service) she tried to make it cool .I liked these guys cus they used to be fast and fun, respectful to the customer but if they continue getting more unprofessional ppl like her then I have to get my daily beverages from another location and I can tell there is many customers like me but the difference is that some has time to get back for getting the right drink ,some just count on writing a review, and some has no time for any and will just throw it to the garbage?‍♀️Again, This location was good, try to keep it as good as it was and dont get rude unprofessional ppl who has 0 experience about customer service AND MAKING A COFFEE.

Atmosphere: 3

Food: 1

Connor

You can’t escape inflation even at Tim’s. Soup and sandwich combo was $17. Far too pricey for the quality here.

Kimani Mwaura

If you go in the morning, you will be served your food on point, fast and with great service from the workers.

Atmosphere: 5

Food: 5

Service: 5

José Morales

Best Tim Horton’s I’ve been. Staff is friendly and efficient. I always get my orders fast.

Sandy Lin

The girl , has always served us at the window is the best!

Andy Silis

The staff are friendly and helpful. However, they are frequently hampered by equipment breakdowns - whether it's the scanner, the ice capp machine, or some other piece of equipment that is needed for complete serviceBUT, the key thing you want to keep in mind when coming to this location is timing. On a school day, many of the students from Longfields-Davidson HS walk down at lunchtime and overwhelm the place for about 30 minutes. Easiest thing is to avoid this location from a little before Noon to about 12:30. Go over to the Tim's at the mall insteadThe entrance does have a power assisted door, though occasionally that has also broken. But, what would really help would be to have a curb-cut in the sidewalk near the entrance

Atmosphere: 3

Food: 5

Service: 4

May Essam

Always check your order before leaving the drive thru.Burnt bagel. Thanks.

Atmosphere: 1

Food: 1

Service: 1

Hiram Sfeir

Excellent service. Sometimes customers ( always complainers)hold the line make the other uncomfortable.

Atmosphere: 5

Food: 5

Service: 5

Luckless Tag

It took like 12 mins to get an egg muffin.

Atmosphere: 3

Food: 4

Service: 2

Roberto III Lora

I always buy 1 small iced coffee with sugar and half/less cream... And I just did now only to realize that it has no sugar again!!! A couple of times, not half/less cream!!! Busy or not, should pay attention to details... I am not a satisfied customer!

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