Papa's Pizza Land - Newcastle

Papas Newcastle has been our go to pizza place for over 6 years. The pizza was always delicious and the staff were so friendly. Over the last few months since new staff have taken over the quality has been hit and miss.
Tonight I ordered a thin crust, well done pizza with Big Papa Sauce and Sausage and Peppers on half. I ended up with mainly uncooked dough, all the toppings all over the pizza and the Big Papa Sauce tasted awful. Oh and the toppings are now cut into small pieces.
If I hadn't already paid for my order and returned home I probably would have just left the pizza behind.

Atmosphere: 3

Food: 1

Service: 3

Perfectly crispy well done crust with right amount of flavourful sauce.
Friendly, welcoming and fast serving staff.

Atmosphere: 5

Food: 5

Service: 5

Best pizza anywhere period.

Atmosphere: 5

Food: 5

Service: 5

We always stop in and grab a slice when passing through

The pizza Slice was very tasty.

Atmosphere: 4

Food: 5

Service: 5

Amazing food and service!! Would definitely come back! Highly recommend :)

Atmosphere: 5

Food: 5

Service: 5

WARNING new owners here, don’t order order from here anymore. the pizza quality has gone down the drain. it’s unfortunate i’ve been a long time customer but will no longer be buying from here anymore. typical indian owner ship take over. my pizza was horrible and there was hair in it….

Atmosphere: 1

Food: 1

Service: 1

Ordered here a lot over the years before it was sold off, now the pizzas are sub par along with they don't even use proper health code procedures. They prepare the pizzas without gloves nor washing their hands, no hair nets. As I said before the pizza isn't good anymore

Atmosphere: 1

Food: 1

Service: 2

Have ordered here lots of times..
Ordered today,worst pizza ever had from there.. was so dry,wasn't hot and had hardly any toppings on it...

Atmosphere: 3

Food: 1

Service: 3

Awesome pizza.

Atmosphere: 5

Food: 5

Service: 5

Wanted to order but website would not give me prices & skip the dish wouldn't connect. I would think businesses would rather have the business than making it so difficult for potential customers. Oh well I went elsewhere

Atmosphere: 1

Food: 1

Service: 1

Wanted to order but website would not give me prices & skip the dish wouldn't connect. I would think businesses would rather have the business than making it so difficult for potential customers. Oh well I went elsewhere

Atmosphere: 1

Food: 1

Service: 1

The gentleman on staff who worked yesterday’s afternoon shift on 01/09/24 is an amateur pizza maker who answers the phone and makes the delivery. This one man act is so rude and uncooperative. You know the type that has a no-can-do mentality. He thoroughly ruined our dinner. I am still seething this morning. It’s not the first time either.
When l order regular crust, I get thin crust it comes soggy. When l tried the thick crust, it was under-baked. When l give guidance on the phone it goes unheard. I asked for well-done, crispy on the bottom with a chewy bite. It came underbaked and gummy.
The tomato pizza sauce is always too much and we consistently complain of it having Cheyenne pepper or whatever hot sauce they use.
In all events when we look at their copy, there is no word to suggest that their sauce is hot.

Why is it so hard to get a good double pepperoni pizza out of this place?

After a month of ordering I decided to call and to deal with this situation because aside from the amateur pizza making,the first pizza we had there was really good, but we’ve never had it back.
It was the first and the last good pizza we bought. It’s the closest pizzeria to our house. I keep hoping each time that maybe this time it will be right.

We eat pizza at least once or twice a week.
When I told him the crust wasn’t cooked enough and related all the past issues, we never complained about, and told him he owes me a pizza as a make up, he replied, “absolutely not. It’s not my problem that you don’t like my pizza. “ he insisted there’s no hot spice in the pizza.” Look at the picture below. The crust is gummy and underbaked.
So is someone sabotaging your kitchen and secretly adding it into the sauce? because it is very evidently there. I only order pepperoni pizza and it’s not the pepperoni. I’ve tested and I’ve tried all pepperoni. It is not a pepperoni.
This guy is unfortunately no asset to this little business and to think I gave him a $2 tip makes me feel stupid.
I am sorry for the owner. If he is the owner l am saddened indeed.
It’s a darn shame because we recently moved here and are looking to crown a pizzeria as our in-house go to. We eat pizza every week, at least twice. We’ve given this one too many tries and it’s just not happening. Sadly, We will take our business elsewhere. There are other pizza places to try in the area. Give this one a pass, if you’re in Newcastle, Ontario. It’s inconsistent. You’ll not find the wholesome hospitality you are looking for nor will you find a professional maker’s pizza quality here.

Service snd pizza at this place has been good for my 5th time so far roughly.
Try the Joe Rogan pizza.
Double Pineapple, Double Anchovies.
Joe Rogan announced his favourites pizza toppings while with Elon Musk during the Podcast. And Joe is right. The two toppings compliment each other well.
Try it.

Atmosphere: 5

Food: 5

Service: 5

Smells like cigarette smoke. Staff are out front smoking and spitting. Gross…

Atmosphere: 1

Food: 2

Service: 1