So stupidly slow, there was 5 people in the line and it took 25 minutes to even take our order
Atmosphere: 2
Food: 2
Service: 1
Gurinder
Short staffed slowest Tim Hortons
K Koes
Ordered a chili and coffee and scanned points. Did not receive chili.
Atmosphere: 3
Food: 1
Service: 1
Angel E-S
Today I stopped in around 9:30am. The line moved Quickly and Keith who served me was super friendly. My order came quick as well.
Atmosphere: 5
Food: 5
Service: 5
Lilian Gillingham
Absolutely horrible service, 3 workers all prioritizing drive thru and cleaning when there is a line of 10 people waiting for the orders they already paid for, plus 15 people or more waiting in line to order. All these people have already ordered and paid. We waited 15-20 minutes total to order and wait for only two coffees.
Prescilia San Francisco Depleux
Waited 15 minutes for two “everything bagels with cream cheese” and got bread with butter instead. Maybe the “everything” refers to everything except what I ordered…
Atmosphere: 1
Food: 1
Service: 1
Karan 747
The slowest Tim Hortons on all the onroute plazas And the employees are very negative They will never greet Never saw their single employee smiling while serving
Atmosphere: 1
Food: 1
Service: 1
Zac Andrews
The store was super clean and inviting. Kara was super inviting a served my dad and I with a smile. We had our order within the minute!
Atmosphere: 5
Food: 5
Service: 5
Michael Abrametz
Went through the drive through, they didn't have anyone taking orders at the microphone nor at the window, went in ordered from the self service and they dont serve what you can order off of the screen
Atmosphere: 3
Food: 3
Service: 1
Maninder singh
just picked up my coffee Taste was garbage feels like it was too old
This is by far the worst Tim Hortons I’ve ever been to. I came at 4am and was told there’s no food available until 5am – which makes no sense, because at 5am suddenly “hundreds” of items are magically available. The night shift worker is extremely rude to customers and acts bossy toward his co-worker. On top of that, even the tea didn’t taste right. Absolutely unacceptable service at this location you can’t expect decent food or basic respect.
Atmosphere: 1
Food: 1
Service: 1
lia
I am very disappointed with my experience at your newcastle location. The worker Kara, took my order. She then said “can someone make this persons drink” instead of making it herself. Obviously everyone was busy so no one made it which resulted in me waiting 15 minutes and having to ask her where my drink is. She got someone who was clearly busy to make my drink. When I got my drink it was missing the foam so I asked her to put it on. She then continued to go and do something else instead of making my drink and there were multiple people behind me in line.
Atmosphere: 2
Food: 1
Service: 1
shanti priya
Very poor customer service at this location. The staff member Ashna was unprofessional—no courtesy, and no acknowledgment of the long wait. I waited 15 minutes for my order and when I asked, she simply said “2–3 minutes” without any apology. After waiting another 5 minutes, I had to approach another staff member who immediately apologized twice and quickly prepared my order.
It’s frustrating when one employee shows such indifference while others are courteous and helpful. This location really needs to focus on improving consistency in customer service. Ashna’s behavior left a very negative impression.
Atmosphere: 5
Food: 5
Service: 1
saini deep
“I placed a mobile order at this Tim Hortons, expecting it to be ready on time. Unfortunately, my order was delayed and I had to wait much longer than expected. The purpose of mobile ordering is convenience, but this location didn’t deliver that experience. Disappointed with the service.”
So stupidly slow, there was 5 people in the line and it took 25 minutes to even take our order
Atmosphere: 2
Food: 2
Service: 1
Short staffed slowest Tim Hortons
Ordered a chili and coffee and scanned points. Did not receive chili.
Atmosphere: 3
Food: 1
Service: 1
Today I stopped in around 9:30am. The line moved Quickly and Keith who served me was super friendly. My order came quick as well.
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service, 3 workers all prioritizing drive thru and cleaning when there is a line of 10 people waiting for the orders they already paid for, plus 15 people or more waiting in line to order. All these people have already ordered and paid. We waited 15-20 minutes total to order and wait for only two coffees.
Waited 15 minutes for two “everything bagels with cream cheese” and got bread with butter instead.
Maybe the “everything” refers to everything except what I ordered…
Atmosphere: 1
Food: 1
Service: 1
The slowest Tim Hortons on all the onroute plazas
And the employees are very negative
They will never greet
Never saw their single employee smiling while serving
Atmosphere: 1
Food: 1
Service: 1
The store was super clean and inviting. Kara was super inviting a served my dad and I with a smile. We had our order within the minute!
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through, they didn't have anyone taking orders at the microphone nor at the window, went in ordered from the self service and they dont serve what you can order off of the screen
Atmosphere: 3
Food: 3
Service: 1
just picked up my coffee
Taste was garbage
feels like it was too old
Food: 1
Restaurantji Recommends
made coffee with human hair in the coffee
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst Tim Hortons I’ve ever been to. I came at 4am and was told there’s no food available until 5am – which makes no sense, because at 5am suddenly “hundreds” of items are magically available. The night shift worker is extremely rude to customers and acts bossy toward his co-worker. On top of that, even the tea didn’t taste right. Absolutely unacceptable service at this location you can’t expect decent food or basic respect.
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed with my experience at your newcastle location. The worker Kara, took my order. She then said “can someone make this persons drink” instead of making it herself. Obviously everyone was busy so no one made it which resulted in me waiting 15 minutes and having to ask her where my drink is. She got someone who was clearly busy to make my drink. When I got my drink it was missing the foam so I asked her to put it on. She then continued to go and do something else instead of making my drink and there were multiple people behind me in line.
Atmosphere: 2
Food: 1
Service: 1
Very poor customer service at this location. The staff member Ashna was unprofessional—no courtesy, and no acknowledgment of the long wait. I waited 15 minutes for my order and when I asked, she simply said “2–3 minutes” without any apology. After waiting another 5 minutes, I had to approach another staff member who immediately apologized twice and quickly prepared my order.
It’s frustrating when one employee shows such indifference while others are courteous and helpful. This location really needs to focus on improving consistency in customer service. Ashna’s behavior left a very negative impression.
Atmosphere: 5
Food: 5
Service: 1
“I placed a mobile order at this Tim Hortons, expecting it to be ready on time. Unfortunately, my order was delayed and I had to wait much longer than expected. The purpose of mobile ordering is convenience, but this location didn’t deliver that experience. Disappointed with the service.”
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