just picked up my coffee Taste was garbage feels like it was too old
Food: 1
Віктор Васильчук
made coffee with human hair in the coffee
Atmosphere: 1
Food: 1
Service: 1
Gaurav Kaushik
This is by far the worst Tim Hortons I’ve ever been to. I came at 4am and was told there’s no food available until 5am – which makes no sense, because at 5am suddenly “hundreds” of items are magically available. The night shift worker is extremely rude to customers and acts bossy toward his co-worker. On top of that, even the tea didn’t taste right. Absolutely unacceptable service at this location you can’t expect decent food or basic respect.
Atmosphere: 1
Food: 1
Service: 1
lia
I am very disappointed with my experience at your newcastle location. The worker Kara, took my order. She then said “can someone make this persons drink” instead of making it herself. Obviously everyone was busy so no one made it which resulted in me waiting 15 minutes and having to ask her where my drink is. She got someone who was clearly busy to make my drink. When I got my drink it was missing the foam so I asked her to put it on. She then continued to go and do something else instead of making my drink and there were multiple people behind me in line.
Atmosphere: 2
Food: 1
Service: 1
shanti priya
Very poor customer service at this location. The staff member Ashna was unprofessional—no courtesy, and no acknowledgment of the long wait. I waited 15 minutes for my order and when I asked, she simply said “2–3 minutes” without any apology. After waiting another 5 minutes, I had to approach another staff member who immediately apologized twice and quickly prepared my order.
It’s frustrating when one employee shows such indifference while others are courteous and helpful. This location really needs to focus on improving consistency in customer service. Ashna’s behavior left a very negative impression.
Atmosphere: 5
Food: 5
Service: 1
saini deep
“I placed a mobile order at this Tim Hortons, expecting it to be ready on time. Unfortunately, my order was delayed and I had to wait much longer than expected. The purpose of mobile ordering is convenience, but this location didn’t deliver that experience. Disappointed with the service.”
César Rincón Mayorga
Ok store, but what did I expect, its a roadside store.
3/5
Atmosphere: 2
Food: 5
Service: 5
gurpreet toor
Service very slow! Long queue of customers, only one cash counter open.
Levi Bouma
Had no issues here was only a quick stop buy clean inside bathrooms were good, got my food fast, decent sized parking lot, the staff were nice, food was good, seating seemed fine, seemed like a perfectly good location.
Atmosphere: 5
Food: 5
Service: 5
Ty
The lady preparing the drinks was very kind! Quick service (around 8pm). But I imagine this location is quite busy. They ran out of timbit boxes
Worst service i ever see they take more than 30 minutes for egg and cheese bagel belt waste my time
Samantha Powers
As a past employee of a different tim hortons, im disappointed in the service I received at this location. It doesn't take 20 mins to make eggs for a sandwich it takes 3. The runner should check the orders before clearing them, and a 20 pack of timbits should not be a 5 min back and forth venture either. do better or hire employees that actually want to be there with a smile.
Akashdeep Singh (Akay)
No suggestions to go there The staff very roud and didn't get my order almost 20 mins
Jeevanjot Singh
Took 20 min to get order
Sadr - Bay of Quinte - AMJC
Dear Tim Hortons Customer Relations,
I am writing to report an unpleasant experience at your Newcastle location. During my recent visit, one particular team member at the drive-thru was rude and aggressive in their manner. While I understand that people can have bad days, such behaviour is unacceptable in a customer-facing role.
I believe the manager should address this matter and consider placing staff who are not in the right frame of mind for customer service in a back-of-house role until they are able to interact with guests respectfully.
I called the manager personally to advise him of the issue instead of leaving a a comment and suggested that sometimes people have bad days they aren’t bad people and as manager you must put them in a non customer facing role to which his response was “so you are telling me how to do my job now?” That was very unprofessional to say the least.
I trust Head-office will look into this promptly so other customers do not have a similar experience.
just picked up my coffee
Taste was garbage
feels like it was too old
Food: 1
made coffee with human hair in the coffee
Atmosphere: 1
Food: 1
Service: 1
This is by far the worst Tim Hortons I’ve ever been to. I came at 4am and was told there’s no food available until 5am – which makes no sense, because at 5am suddenly “hundreds” of items are magically available. The night shift worker is extremely rude to customers and acts bossy toward his co-worker. On top of that, even the tea didn’t taste right. Absolutely unacceptable service at this location you can’t expect decent food or basic respect.
Atmosphere: 1
Food: 1
Service: 1
I am very disappointed with my experience at your newcastle location. The worker Kara, took my order. She then said “can someone make this persons drink” instead of making it herself. Obviously everyone was busy so no one made it which resulted in me waiting 15 minutes and having to ask her where my drink is. She got someone who was clearly busy to make my drink. When I got my drink it was missing the foam so I asked her to put it on. She then continued to go and do something else instead of making my drink and there were multiple people behind me in line.
Atmosphere: 2
Food: 1
Service: 1
Very poor customer service at this location. The staff member Ashna was unprofessional—no courtesy, and no acknowledgment of the long wait. I waited 15 minutes for my order and when I asked, she simply said “2–3 minutes” without any apology. After waiting another 5 minutes, I had to approach another staff member who immediately apologized twice and quickly prepared my order.
It’s frustrating when one employee shows such indifference while others are courteous and helpful. This location really needs to focus on improving consistency in customer service. Ashna’s behavior left a very negative impression.
Atmosphere: 5
Food: 5
Service: 1
“I placed a mobile order at this Tim Hortons, expecting it to be ready on time. Unfortunately, my order was delayed and I had to wait much longer than expected. The purpose of mobile ordering is convenience, but this location didn’t deliver that experience. Disappointed with the service.”
Ok store, but what did I expect, its a roadside store.
3/5
Atmosphere: 2
Food: 5
Service: 5
Service very slow! Long queue of customers, only one cash counter open.
Had no issues here was only a quick stop buy clean inside bathrooms were good, got my food fast, decent sized parking lot, the staff were nice, food was good, seating seemed fine, seemed like a perfectly good location.
Atmosphere: 5
Food: 5
Service: 5
The lady preparing the drinks was very kind! Quick service (around 8pm). But I imagine this location is quite busy. They ran out of timbit boxes
Service: 5
Restaurantji Recommends
Worst service i ever see they take more than 30 minutes for egg and cheese bagel belt waste my time
As a past employee of a different tim hortons, im disappointed in the service I received at this location. It doesn't take 20 mins to make eggs for a sandwich it takes 3. The runner should check the orders before clearing them, and a 20 pack of timbits should not be a 5 min back and forth venture either. do better or hire employees that actually want to be there with a smile.
No suggestions to go there
The staff very roud and didn't get my order almost 20 mins
Took 20 min to get order
Dear Tim Hortons Customer Relations,
I am writing to report an unpleasant experience at your Newcastle location. During my recent visit, one particular team member at the drive-thru was rude and aggressive in their manner. While I understand that people can have bad days, such behaviour is unacceptable in a customer-facing role.
I believe the manager should address this matter and consider placing staff who are not in the right frame of mind for customer service in a back-of-house role until they are able to interact with guests respectfully.
I called the manager personally to advise him of the issue instead of leaving a a comment and suggested that sometimes people have bad days they aren’t bad people and as manager you must put them in a non customer facing role to which his response was “so you are telling me how to do my job now?” That was very unprofessional to say the least.
I trust Head-office will look into this promptly so other customers do not have a similar experience.
Atmosphere: 4
Food: 4
Service: 1
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