What a terrible experience of customer service at this place! Order a cold latte with syrup and sweetener and the person making my order literally called EVERY person working at the time to show them my order and laugh at it (because it has syrups and sweetener along with almond milk).
They took 15 MINUTES to make a freaking latte. Why? Because the first time they made the latte HOT when my order was for cold. The entire time they wasted laughing at the order, didn’t notice the order was for cold?
They again started making the order and calling it “so funny” — which I’m fine with. Just do your jokes after you’ve delivered the order so I’m not late. I don’t want to stand 15 minutes to get a freaking latte.
They need a course in customer service and coffee making.
Atmosphere: 1
Food: 1
Service: 1
Gurminder Singh
Donot use this place its under staffed and very busy. 25 min for the order to be taken and complete. Staff member try there best but its understaffed as compare to how busy it is.
Service: 1
Davinder Kingra
When it is 24 hours open still i waited for 20 minutes and no one showed up thats really inappropriate . At least have a sign of open or close . Thank you for wasting my time
rajat Rajat
Best vegii wrap ever had!! Thank you sooo much
Atmosphere: 5
Food: 5
Service: 5
Anonymous
Worse customer service at this location by one of the employees.. we placed an order through drive-thru and wanted to order another hot drink so we asked politely if we can place another order of drink at the window as ther was noone behind us and this skinny girl with glasses at the window gave us so much attitude for it which is absolutely unacceptable behaviour. I havent experienced this at any other location especiallly when thers noone behind me over an order of a medium hot drink. She needs to be re-trained and taught basic communication skills. My family and I are very turned off and upset by the service today
Service: 1
Sharmine Ahmed
Waited forever at drive thru. Drove over to cash to see what's going on, knocked on window million times only to have all the workers look at us but not open the window to check up. All incompetent workers.
Atmosphere: 1
Food: 1
Service: 1
Arthur Mora
Definitely the worst Tim Hortons I’ve ever seen .. 30 min to get 1 hot chocolate and a cold drink. The staff isn’t taking their job seriously, just chatting together while 15 people are waiting.
In a on route, you need efficient people, we can’t wait 30 min for a drink, it’s disrespectful for people’s time.
Don’t stop there, wait for the next one.
Atmosphere: 1
Food: 3
Service: 1
Dave
The donut was good. It wasn't busy when i went.
Atmosphere: 2
Food: 4
Service: 4
Duniya Sorosh
This is one of the best Tim Hortons I've ever been to. The customer service was splendid. This was absolutely a fantabulous experience. 10/10 coming here again, my taste buds have never tasted such beauty. The icecap and timbits definitely tingled my tongue in all the right places.
Atmosphere: 5
Food: 5
Service: 5
hakan turak
Today I went to the facility and ordered an iced capp with cream from Tim Hortons. The lady with the pricing on her nose (sorry for the description) looked in the back and said there was no cream after checking. Stock should have been checked and supplied beforehand. I had to buy my coffee without cream. I wasn't even offered a refund. The facility should check stock. I think the employee should eliminate victimization. I respect the employees, some things can be forgotten due to the busy work schedule.
Might be the worst commecial place in entire Planet Earth.
Atmosphere: 1
Food: 2
Service: 1
antony ashik
Bad experience with the service from their side, we have ordered and waited for more than 30min & haven't received the food. Later, we canceled the order, and we lost our valuable time. we will never visit this Tim again. In my opinion, it's better to close or change the entire crew.in an onroute shop, the employees must be time efficient. The people who visit the onroute are mostly in rush. It's better to value the customers' time. This is the first time I got the worst experience from Tim Hortons. Thank you for your great customer service.
Atmosphere: 1
Food: 1
Service: 1
Faisal Khan
Extremely slow service for a fast food
Service: 1
Tina
DO NOT RECOMMEND!!!!! I was getting some thing to drink after a long day and they got my order wrong so I just said something about it and they charged me extra for no reason and I was talking to the lady at the window about it and she was being VERY rude and SLAMMED the door in my face so I went inside just to hear her trash talking to other employees about us very rude I later learned that lady that was the supervisor Marina. I think that they should hire better supervisors because stunts like that are teaching employees that it’s okay to act like this it’s funny that places like this don’t tolerate disrespect but then treat their customers like this that was not appropriate me and my family WILL be contacting the manager and speaker to them about this issue shame on her! As I repeat DO NOT RECOMMEND!!!!!
Atmosphere: 1
Food: 1
Service: 1
Dave T
Worst Tim Hortons experience ever. Almost 25 minutes in the drive through for a cold order that was totally wrong. Unsure what's happened to this location. Was a great spot at one time.
What a terrible experience of customer service at this place! Order a cold latte with syrup and sweetener and the person making my order literally called EVERY person working at the time to show them my order and laugh at it (because it has syrups and sweetener along with almond milk).
They took 15 MINUTES to make a freaking latte. Why? Because the first time they made the latte HOT when my order was for cold. The entire time they wasted laughing at the order, didn’t notice the order was for cold?
They again started making the order and calling it “so funny” — which I’m fine with. Just do your jokes after you’ve delivered the order so I’m not late. I don’t want to stand 15 minutes to get a freaking latte.
They need a course in customer service and coffee making.
Atmosphere: 1
Food: 1
Service: 1
Donot use this place its under staffed and very busy. 25 min for the order to be taken and complete. Staff member try there best but its understaffed as compare to how busy it is.
Service: 1
When it is 24 hours open still i waited for 20 minutes and no one showed up thats really inappropriate . At least have a sign of open or close . Thank you for wasting my time
Best vegii wrap ever had!! Thank you sooo much
Atmosphere: 5
Food: 5
Service: 5
Worse customer service at this location by one of the employees.. we placed an order through drive-thru and wanted to order another hot drink so we asked politely if we can place another order of drink at the window as ther was noone behind us and this skinny girl with glasses at the window gave us so much attitude for it which is absolutely unacceptable behaviour. I havent experienced this at any other location especiallly when thers noone behind me over an order of a medium hot drink. She needs to be re-trained and taught basic communication skills. My family and I are very turned off and upset by the service today
Service: 1
Waited forever at drive thru. Drove over to cash to see what's going on, knocked on window million times only to have all the workers look at us but not open the window to check up. All incompetent workers.
Atmosphere: 1
Food: 1
Service: 1
Definitely the worst Tim Hortons I’ve ever seen .. 30 min to get 1 hot chocolate and a cold drink. The staff isn’t taking their job seriously, just chatting together while 15 people are waiting.
In a on route, you need efficient people, we can’t wait 30 min for a drink, it’s disrespectful for people’s time.
Don’t stop there, wait for the next one.
Atmosphere: 1
Food: 3
Service: 1
The donut was good. It wasn't busy when i went.
Atmosphere: 2
Food: 4
Service: 4
This is one of the best Tim Hortons I've ever been to. The customer service was splendid. This was absolutely a fantabulous experience. 10/10 coming here again, my taste buds have never tasted such beauty. The icecap and timbits definitely tingled my tongue in all the right places.
Atmosphere: 5
Food: 5
Service: 5
Today I went to the facility and ordered an iced capp with cream from Tim Hortons. The lady with the pricing on her nose (sorry for the description) looked in the back and said there was no cream after checking. Stock should have been checked and supplied beforehand. I had to buy my coffee without cream. I wasn't even offered a refund. The facility should check stock. I think the employee should eliminate victimization. I respect the employees, some things can be forgotten due to the busy work schedule.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Might be the worst commecial place in entire Planet Earth.
Atmosphere: 1
Food: 2
Service: 1
Bad experience with the service from their side, we have ordered and waited for more than 30min & haven't received the food. Later, we canceled the order, and we lost our valuable time. we will never visit this Tim again. In my opinion, it's better to close or change the entire crew.in an onroute shop, the employees must be time efficient. The people who visit the onroute are mostly in rush. It's better to value the customers' time. This is the first time I got the worst experience from Tim Hortons. Thank you for your great customer service.
Atmosphere: 1
Food: 1
Service: 1
Extremely slow service for a fast food
Service: 1
DO NOT RECOMMEND!!!!!
I was getting some thing to drink after a long day and they got my order wrong so I just said something about it and they charged me extra for no reason and I was talking to the lady at the window about it and she was being VERY rude and SLAMMED the door in my face so I went inside just to hear her trash talking to other employees about us very rude I later learned that
lady that was the supervisor Marina. I think that they should hire better supervisors because stunts like that are teaching employees that it’s okay to act like this it’s funny that places like this don’t tolerate disrespect but then treat their customers like this that was not appropriate me and my family WILL be contacting the manager and speaker to them about this issue shame on her! As I repeat DO NOT RECOMMEND!!!!!
Atmosphere: 1
Food: 1
Service: 1
Worst Tim Hortons experience ever. Almost 25 minutes in the drive through for a cold order that was totally wrong. Unsure what's happened to this location. Was a great spot at one time.
Atmosphere: 1
Food: 1
Service: 1
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