40+ mins to get a couple burgers. Avoid at all cost, faster to take a detour off the highway if you really want wendys.
Atmosphere: 1
Food: 2
Service: 1
Phillip Blancher
If I could give negative stars, I would do so for this Wendy’s. You burnt the chicken! How is it possible to burn chicken strips to within an inch of being edible??? The burgers were thrown into the wrapper with the neatness of a Howitzer. The fries were not salted, and my chicken strips were missing the BBQ sauce! A travesty! I know how this horrible experience came to be; bad ownership. Cheap ownership. It is the holiday travel period, the busiest time of the year on the roads. The OnRoute is packed, and ownership put just five people on during my visit. Five! Some orders, including ours, took 30 minutes to get the food. A few people, unable to wait until the second coming of Christ for their food, had to have their orders refunded because they could not wait longer. When our food did arrive, it was not even close to the normal standard of Wendy’s. I was able to sell the chicken strips to the province to use as grit for the icy roads. The problem is not the staff, the workers who were run off their feet trying to get the orders out. I feel for the staff. Calling out orders of people who had already given up, or been refunded. The staff were clearly swamped, over their head, and tried their best. This debacle is entirely the fault of ownership of the franchise for maximizing their dollars, and not paying to have enough staff in to serve during peak busy times.
Tim McCallum
Horrible service 20 minutes to get a single sandwich
Sarah Louise
Terrible Wendy's, avoid.
Atmosphere: 1
Food: 1
Service: 1
Matthew Verbrugge
Always seems understaffed so be prepared to wait. Six months ago had stopped at this Wendy's in the service centre and the Coke touch screen dispenser was out of ice and no carbonization. Still broken!
Food: 2
Service: 2
Sonny B
TERRIBLE SERVICE!!! 7 minutes before we were even acknowledged at the drive thru window, they only acknowledged us because we banged on the window then waited another 2 mins before they came to the window for us to pay only to tell us another 5 mins because they JUST put nuggets down!! 10 minutes later we FINALLY got our food! 24 minutes in that drive thru No sorry for your wait! Nothing!!! These people are good workers?? Not likely they are horrible!!!
Atmosphere: 1
Food: 1
Service: 1
Chubbs Graham
Horrible! Most of the self serve machines to place my order were broken! Food was cold which mirrored the staff!! Drink machine only offered a couple of choices as the rest stated, not available! Never again will l stop at the New Castle On-route. If l could give a negative star, l would but didn’t have a choice
Atmosphere: 1
Mark
Doesn’t take Wendy’s rewards points. I went to Tim’s instead which at least honours their points program.
Josh Brens
Took 25 minutes to get 5 chicken nuggets while they had only a handful of orders. Don't waste your time
Atmosphere: 3
Food: 2
Service: 1
Tony Bullis
This place needs to be shut down. Nearly 15 minutes for 2 JBCs and they were cold and inedible. Don't even bother stopping, just continue your drive into the city and stop there.
Don't go here! Three very unmotivated staff members working as slow as they can! Over 20 minutes just to get a salad. We hear other people are waiting over 30 minutes after making their order. Manager here needs to step it up big time!
Harmanjit Singh
This is the shit i paid 10 dollars for only lettuce and chicken i ordered a salad but got only this Terrible experience
Atmosphere: 1
Food: 1
Service: 1
Sam Keary
Went there around 7 AM for breakfast and there was ONE person working there. Between her taking my order and making mine and two other people's food, it was nearly half an hour. You would think at a busy rest stop they would hire at least somewhat of a team.
Atmosphere: 1
Food: 3
Service: 1
Sean O'Grady
Although I have no definitive proof, I think this may be the slowest Wendy's in Canada. I stood at the front of the line for ten minutes like the invisible man.
Crazy
Lindsay Pattillo
It should NOT take 50 minutes to get 3 burgers with fries and a kids meal especially when seeing a lot of the staff just standing there when you can see the burgers wrapped up and ready to go. And I had to go back in because they missed the dipping sauce for the kids meal.
40+ mins to get a couple burgers. Avoid at all cost, faster to take a detour off the highway if you really want wendys.
Atmosphere: 1
Food: 2
Service: 1
If I could give negative stars, I would do so for this Wendy’s. You burnt the chicken! How is it possible to burn chicken strips to within an inch of being edible??? The burgers were thrown into the wrapper with the neatness of a Howitzer. The fries were not salted, and my chicken strips were missing the BBQ sauce! A travesty! I know how this horrible experience came to be; bad ownership. Cheap ownership. It is the holiday travel period, the busiest time of the year on the roads. The OnRoute is packed, and ownership put just five people on during my visit. Five! Some orders, including ours, took 30 minutes to get the food. A few people, unable to wait until the second coming of Christ for their food, had to have their orders refunded because they could not wait longer. When our food did arrive, it was not even close to the normal standard of Wendy’s. I was able to sell the chicken strips to the province to use as grit for the icy roads. The problem is not the staff, the workers who were run off their feet trying to get the orders out. I feel for the staff. Calling out orders of people who had already given up, or been refunded. The staff were clearly swamped, over their head, and tried their best. This debacle is entirely the fault of ownership of the franchise for maximizing their dollars, and not paying to have enough staff in to serve during peak busy times.
Horrible service 20 minutes to get a single sandwich
Terrible Wendy's, avoid.
Atmosphere: 1
Food: 1
Service: 1
Always seems understaffed so be prepared to wait. Six months ago had stopped at this Wendy's in the service centre and the Coke touch screen dispenser was out of ice and no carbonization. Still broken!
Food: 2
Service: 2
TERRIBLE SERVICE!!! 7 minutes before we were even acknowledged at the drive thru window, they only acknowledged us because we banged on the window then waited another 2 mins before they came to the window for us to pay only to tell us another 5 mins because they JUST put nuggets down!! 10 minutes later we FINALLY got our food! 24 minutes in that drive thru No sorry for your wait! Nothing!!! These people are good workers?? Not likely they are horrible!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible! Most of the self serve machines to place my order were broken! Food was cold which mirrored the staff!! Drink machine only offered a couple of choices as the rest stated, not available! Never again will l stop at the New Castle On-route. If l could give a negative star, l would but didn’t have a choice
Atmosphere: 1
Doesn’t take Wendy’s rewards points. I went to Tim’s instead which at least honours their points program.
Took 25 minutes to get 5 chicken nuggets while they had only a handful of orders. Don't waste your time
Atmosphere: 3
Food: 2
Service: 1
This place needs to be shut down. Nearly 15 minutes for 2 JBCs and they were cold and inedible. Don't even bother stopping, just continue your drive into the city and stop there.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don't go here! Three very unmotivated staff members working as slow as they can! Over 20 minutes just to get a salad. We hear other people are waiting over 30 minutes after making their order. Manager here needs to step it up big time!
This is the shit i paid 10 dollars for only lettuce and chicken i ordered a salad but got only this
Terrible experience
Atmosphere: 1
Food: 1
Service: 1
Went there around 7 AM for breakfast and there was ONE person working there. Between her taking my order and making mine and two other people's food, it was nearly half an hour. You would think at a busy rest stop they would hire at least somewhat of a team.
Atmosphere: 1
Food: 3
Service: 1
Although I have no definitive proof, I think this may be the slowest Wendy's in Canada. I stood at the front of the line for ten minutes like the invisible man.
Crazy
It should NOT take 50 minutes to get 3 burgers with fries and a kids meal especially when seeing a lot of the staff just standing there when you can see the burgers wrapped up and ready to go. And I had to go back in because they missed the dipping sauce for the kids meal.
Atmosphere: 1
Food: 3
Service: 1
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