The employees was very nice and smily. She was so passionate about uor questions about ice-cream flavors and she explained it to us several times. Of course the milkshake was awesome.
angusou812
Some flavours here have clearly been melted and refrozen. Also my waffle cone collapsed onto cash register due to being paper thin. Just someone being cheap here. After having a little of it feeling nauseous, avoid this place due to poor food handling.
abhinav kaul
Sweet staff members, bright new space. The ice cream is Baskin Robbin’s so you know what you are getting. It’s open till late too ☺️
A Sira
Our favorite baskin Robbins location were we get all of our birthday cakes
Shiva
Got their mango smoothie, it was basically a mix of sugar, ice and mango syrup! Disappointing
Jessica Santos
The cake I ordered was supposed to be in the shape of a beer glass as represented on the website/catalog. The cake was to be of the design illustrated on the website/catalog from Baskin Robbins and I even provided the employee, the cake code. I very clearly explained to the employee, when I placed the order that the only change was to have “Happy Birthday *name*” written on the cake instead of “Dad.” However, the cake I received was completely different in shape, colour and design. The cake received at pickup was the original ice cream cake in the shape of a circle. The cake completely failed to meet the agreed-upon design.
This cake was for a significant celebration, and the lack of attention to detail has been a major disappointment. I expected far better, especially after placing the order in advance to ensure ample time and accuracy with this order.
I’ve emailed Baskin Robins on sept 6th and still gotten no reply 3 days later. I then called this location 3 times to speak to a manager but no manager is ever on site. So I’ve decided to go public with my horrible experience at this location.
I’ve inserted photos of the cake I ordered and the cake I got!!!
Justin O'Brien
The Jamaican Almond Fudge Ice Cream Cake is the best! Highly Recommended. Staff at this location are great!
Frances Hill
It jas been at that location for years Still delivers a quality product,
Julia Paulsin
The owner assembled an impromptu Minecraft cake for me. Fantastic service and cake looks awesome! Thank you
Have gone twice now since they reopened wanting a milkshake and both times they were out of milk - not to mention how rude the employees are. Nothing but bad experiences here, won’t be coming back. The Stouffville location is much better anyway.
Brianna Hunte
Checked online before we left home. Said they were open till 9pm, got there at 7:30 Sign says open, but all the lights were off and doors locked!
It was 8:59 and refused to serve bad service
The employees was very nice and smily. She was so passionate about uor questions about ice-cream flavors and she explained it to us several times. Of course the milkshake was awesome.
Some flavours here have clearly been melted and refrozen. Also my waffle cone collapsed onto cash register due to being paper thin. Just someone being cheap here. After having a little of it feeling nauseous, avoid this place due to poor food handling.
Sweet staff members, bright new space. The ice cream is Baskin Robbin’s so you know what you are getting. It’s open till late too ☺️
Our favorite baskin Robbins location were we get all of our birthday cakes
Got their mango smoothie, it was basically a mix of sugar, ice and mango syrup! Disappointing
The cake I ordered was supposed to be in the shape of a beer glass as represented on the website/catalog. The cake was to be of the design illustrated on the website/catalog from Baskin Robbins and I even provided the employee, the cake code. I very clearly explained to the employee, when I placed the order that the only change was to have “Happy Birthday *name*” written on the cake instead of “Dad.” However, the cake I received was completely different in shape, colour and design. The cake received at pickup was the original ice cream cake in the shape of a circle. The cake completely failed to meet the agreed-upon design.
This cake was for a significant celebration, and the lack of attention to detail has been a major disappointment. I expected far better, especially after placing the order in advance to ensure ample time and accuracy with this order.
I’ve emailed Baskin Robins on sept 6th and still gotten no reply 3 days later. I then called this location 3 times to speak to a manager but no manager is ever on site. So I’ve decided to go public with my horrible experience at this location.
I’ve inserted photos of the cake I ordered and the cake I got!!!
The Jamaican Almond Fudge Ice Cream Cake is the best! Highly Recommended.
Staff at this location are great!
It jas been at that location for years
Still delivers a quality product,
The owner assembled an impromptu Minecraft cake for me. Fantastic service and cake looks awesome! Thank you
Restaurantji Recommends
Have gone twice now since they reopened wanting a milkshake and both times they were out of milk - not to mention how rude the employees are. Nothing but bad experiences here, won’t be coming back. The Stouffville location is much better anyway.
Checked online before we left home. Said they were open till 9pm, got there at 7:30 Sign says open, but all the lights were off and doors locked!
Best staff at upper Canada mall
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cake for Mom, Pink Monster Cake, Ice Cream Cone Cake, Oreo Cookie Cake
Melted sundae s. Nobody at store cares.
Food: 1
Service: 1
Always thought Baskin Robbins was expensive but I found the prices fair for what you get. Only been here once but enjoyed it.
Atmosphere: 4
Food: 5
Service: 5
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