Waffle was harder than the fork and tasteless itself. More like a cracker made with flour. Even if we added ice cream on top wouldn’t help ‘cause it couldn’t absorb anything at all. Service was alright though.
Atmosphere: 3
Food: 1
Service: 3
Nicky Cook
Delicious and very polite and kind service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle
caree qiu
This store doesn’t have a bathroom for customers. Not the most convenient for dine in. Our 4 year old had to go to the community centre to use the bathroom and then come back to eat the waffle.
Deepshikha
Had read such good reviews about this place but I'm deeply disappointed. I had ordered for crepe with Nutella and mocha ice cream for take away and I had explicitly requested to pack the ice cream separately but this is what I got. They added the ice cream scoop on top of the crepe and by the time I opened it (after 10 mins) the ice cream had completely melted and spilled everywhere. For a take away, how do you expect your customer to microwave the crepe before eating when you added the ice cream on top. Worst experience ever! Moreover, the people running the place didn't even seem pleasant at the time of placing the order. Won't ever go back!
Paige
My favourite place to get ice cream on Main Street!
Lana Banana
They don’t pack the ice cream on a cone properly. Instead of pushing the first scoop inside the cone, it was sitting on top and as soon as my kids started eating it, it fell on the ground. We bought 3 and 2 ended up on the ground. $$ wasted.
Steven Castillo
Great selection of kawartha ice cream in the heart of downtown Newmarket
marjan bakhshi
This is just a feedback the waffle was too hard and couldn’t even bite it please use the good quality ingredients and make it better but the ice cream was great
Paul Kim
Had the chocolate chip ice cream with the kids last weekend, staff were friendly, great little family joint.
Wendy Zhu
Love the ice cream here, the best quality and great selection of flavours! Will be back
The staff here is extremely unprofessional and rude. We were a group of 7 including children. At one point while we were ordering, the person got extremely annoyed. My nephew wanted sorbet but the person who was serving us said the sorbet cannot be put on a cone. Okay, no problem - we asked my nephew what else he would prefer, he said he would like chocolate chip. The server was extremely annoyed, impatient and rudely responded back as we were trying to clarify with a 4 year old which ice cream he wanted. When my brother-in-law made a comment about how he was treating us. Instead of apologizing he started to argue and take zero accountability. We decided to take our business elsewhere and a bunch of people waiting in line left as well who mentioned this isn’t the first time they are rude. I will never go back to this establishment. They have zero customer service skills. Reading the comments, it’s obvious this is a common theme for this place.
Rose C
It was a huge disappointment ... we ordered a crepe for my daughter, and I was told rudely that they were sold out. I then ordered a waffle for her , and they told me I could only take it to go. All 4 of us were so looking forward to coming here but it was terrible! The sherbet we ordered was tasty, but they didn't even fill the cone up properly.
Joseph Connors
A great team of staff were ready to dish up some ice cream for my daughter and I, lickity-split and our family had a wonderful ice cream pit stop on a warm day! Thanks Bene Bene!
Jane Reyes
We love Kwartha Ice cream at Bene Bene. There are lots of variety to choose from. The elevated location of the store is perfect for eating ice cream while watching cars and people pass by in front of the shop as it is made of glass.
Waffle was harder than the fork and tasteless itself. More like a cracker made with flour. Even if we added ice cream on top wouldn’t help ‘cause it couldn’t absorb anything at all. Service was alright though.
Atmosphere: 3
Food: 1
Service: 3
Delicious and very polite and kind service. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle
This store doesn’t have a bathroom for customers. Not the most convenient for dine in. Our 4 year old had to go to the community centre to use the bathroom and then come back to eat the waffle.
Had read such good reviews about this place but I'm deeply disappointed. I had ordered for crepe with Nutella and mocha ice cream for take away and I had explicitly requested to pack the ice cream separately but this is what I got. They added the ice cream scoop on top of the crepe and by the time I opened it (after 10 mins) the ice cream had completely melted and spilled everywhere. For a take away, how do you expect your customer to microwave the crepe before eating when you added the ice cream on top. Worst experience ever! Moreover, the people running the place didn't even seem pleasant at the time of placing the order. Won't ever go back!
My favourite place to get ice cream on Main Street!
They don’t pack the ice cream on a cone properly. Instead of pushing the first scoop inside the cone, it was sitting on top and as soon as my kids started eating it, it fell on the ground. We bought 3 and 2 ended up on the ground. $$ wasted.
Great selection of kawartha ice cream in the heart of downtown Newmarket
This is just a feedback the waffle was too hard and couldn’t even bite it please use the good quality ingredients and make it better but the ice cream was great
Had the chocolate chip ice cream with the kids last weekend, staff were friendly, great little family joint.
Love the ice cream here, the best quality and great selection of flavours! Will be back
Restaurantji Recommends
so cute! the belgian waffle was really good
The staff here is extremely unprofessional and rude. We were a group of 7 including children. At one point while we were ordering, the person got extremely annoyed. My nephew wanted sorbet but the person who was serving us said the sorbet cannot be put on a cone. Okay, no problem - we asked my nephew what else he would prefer, he said he would like chocolate chip. The server was extremely annoyed, impatient and rudely responded back as we were trying to clarify with a 4 year old which ice cream he wanted. When my brother-in-law made a comment about how he was treating us. Instead of apologizing he started to argue and take zero accountability. We decided to take our business elsewhere and a bunch of people waiting in line left as well who mentioned this isn’t the first time they are rude. I will never go back to this establishment. They have zero customer service skills. Reading the comments, it’s obvious this is a common theme for this place.
It was a huge disappointment ... we ordered a crepe for my daughter, and I was told rudely that they were sold out. I then ordered a waffle for her , and they told me I could only take it to go. All 4 of us were so looking forward to coming here but it was terrible! The sherbet we ordered was tasty, but they didn't even fill the cone up properly.
A great team of staff were ready to dish up some ice cream for my daughter and I, lickity-split and our family had a wonderful ice cream pit stop on a warm day! Thanks Bene Bene!
We love Kwartha Ice cream at Bene Bene. There are lots of variety to choose from. The elevated location of the store is perfect for eating ice cream while watching cars and people pass by in front of the shop as it is made of glass.