Kung Fu Tea on Mulock (Newmarket)

They’re genuinely always sold out of whatever drink i want, their service is extremely slow, and the workers are aloof at best. I love kung fu tea but not this location!

Atmosphere: 1

Food: 1

Service: 1

I went to Kung Fu tea and ordered two oolong milk teas. Unfortunately, the tapioca tasted awful - it was so hard and we couldn't chew it at all. It tasted like it had been sitting around for a few days or someone had burnt it. We ended up throwing out the tapioca because it was so disgusting to eat. The drinks were absolutely awful and we will not be going back to this location. It's annoying paying extra for something that you have to throw out because the quality is so awful.

Food: 2

*Would give this a ZERO star if i could *
I normally order through uber eats so i am not sure how the service normally is. I decided to go in stores to order on Friday night and not only was the service terrible but the staff was also very disrespectful.

While taking my order, the worker had 3 other people behind the counter with her, one who i assumed is on the clock and two other males who had their backpacks on walking in and out of the kitchen and cash area (one mentioned that they ubered here even though they did not have work.) The worker that was taking my order was not only carrying on her own conversations with her friends but also made me feel like i was interrupting their conversation during the whole time i was trying to order. Her friend had to even tell her to pay attention to the customer (me) because she seemed to forgot that i was there.

While waiting for my order, everyone that was behind the counter was talking extremely loud, one was also very vocal that she does not follow the measurements of the drinks and is unsure if the drink is made correctly. The three other people basically said that they wing the drinks as they dont care about the measurements. I remember them talking about the drinks and the workers making my order saying something along the lines of " opps, that was wrong" and next you know the order was ready, so i am uncertain if the order was made incorrectly or if the "opps" was part of their own conversation.

One of our milk tea's that we ordered was extremely milky and did not have any other flavour to it other than milk, even when there was grass jelly in it.

Not only was this very unprofessional, it also brings a terrible reputation to this bubble tea chain. I understand that the workers were young, however that was no way to treat anyone. After this experience, not sure if i will get my drinks from this location again. Extremely disappointing experience.

Atmosphere: 1

Food: 1

Service: 1

I would give a 0, but it’s not an option. This used to be our go-to spot in the newmarket area, but faced an unpleasant experience this Friday evening. We placed our order and the entire time the workers were chatting amongst each other and their friends. Some of whom did not even look like they worked there as they were casually walking around with backpacks on behind the counter. At one point we overheard one of them saying they weren’t sure what the measurements for the drinks were! Our drinks ended up tasting so watered down and all we ordered were some milk teas.

Extremely unprofessional and childish behaviour, I’m not sure if it’s because the staff was new, but I would definitely not recommend.

Atmosphere: 1

Food: 1

Service: 1

The lady who took our order was amazing and really took her time to create delicious drinks for us! Absolutely love the variety of options and flavours.

Atmosphere: 5

Food: 5

Service: 5

Was great

Atmosphere: 5

Food: 5

Service: 5

Horrible service.. the guy making our teas was smoking cigarettes outside the front door (not back) I had to walk across him to with my toddler and smell the smoke. He looked annoyed we were there, cause he had to put his smoke out and come back in. So sorry for ruining your smoke outside the front door of your resturant.

I would recommend either coco, ice babo, or tiger sugar... worst in the newmarket and aurora area!

Atmosphere: 1

Food: 1

Service: 1

Very satisfied with the quality and some of the drinks that we would normally not get elsewhere like rose milk tea and cranberry green tea.

Atmosphere: 5

Food: 5

Service: 5

Nice staff and store is quite aesthetically pleasing. I appreciate that the calories and Nutritional value are listed as well as not many bubble tea shops include this information. I recommend Taro and Milk King. Nice to see Newmarket have these type of stores nowadays and not just Toronto.!

Atmosphere: 5

Food: 5

Service: 5

went here on a weekday afternoon with no one else in line. I thought to myself that it would take 5 minutes max since there was no one else in line. Not only was the lady rude, she also took 15+ minutes to make my one drink. when I received my order, I was highly unsatisfied with the quality of the drink. I ordered a pearl milk tea but it had no taste whatsoever. It just tasted like water. I’ve been to other KFT stores around the gta and never had this problem. They really need to quality control and to get better staff. I don’t know who is serving the people who are giving 5 stars, but it surely isn’t the person who served me. I am never coming to this location ever again. Go to coco instead

Atmosphere: 1

Food: 1

Service: 1

would give this 0 stars but it is not an option. I went here on a weekday and waited 20 minutes for my drink when no one else was in line. For some reason, she was yelling at me and a bunch of other kids. I used to love this place before when they first opened and the staff then were amazing. I feel like the boss needs to hire better staff. The quality is really declining these days. This was a very unenjoyable experience and I would NOT be coming back.

Atmosphere: 1

Food: 1

Service: 1

Store manager called cops, said we were trespassing because they didn’t make our drinks right and we went back for an exchange.We ordered 4 drinks, got home, and found out 0/4, literally NOTHING we got, was what we ordered. We took them back to the store, showed them to the staff, explained the situation. Manager (the one who took our order) shows up, lead us to back section of the store so we wouldn't bother other customers. After explaining the situation once more, he said "I'm sorry that we did not make what you ordered, but WE DID NOTHING WRONG ." That's right, he said that repeatedly. So I've decided to record this nonsense and show it to him. He said we didn't get what we ordered, not because they made it wrong, but because "you didn't speak properly". We again pointed out that NOT ONE of the drinks he made was what we ordered, so he tried to come up with specific reasons for each drink that they made. By the time he got to the third drink, he literally couldn't 't come up with any more excuses, so HE CALLED THE POLICE, SAYING WE, AS PAYING CUSTOMERS, ARE TRESSPASSING AT THIS PROPERTY.This is when the owner showed up (95% sure she was his mom), she kept talking about how WE are communicating with bad attitude, how she wanted us to first correct our ATTITUDE and speak to her with a better tone. She then started questioning us how we can PROVE WHAT WE SAID WHEN ORDERING. We kept telling her all she needs to do is go in and grab the drinks they made us, and compare it to our order. Finally she did that, and realized THEY ACTUALLY DIDN' T MAKE ANYTHING WE ORDERED, and from that point on she literally stopped talking, probably because she understood how ridiculous the whole thing was.Two police cars showed up, heard our story, told us it was a waste of public service, and ORDERED THEM to REDO OUR DRINKS.We ordered 4 drinks on the afternoon of April 21st. After taking them home, we found that none of them were what we wanted. When I brought it back for a replacement, I watched the teenage "manager" say over and over again, "We didn't do anything wrong, you ordered the wrong thing. When you ordered, you didn't say the right thing." Then he started explaining one cup at a time why they did this. One drink was not what we asked for, and by the time we had the third drink, we couldn’t say anything anymore and decided to call the police. We told the police that we came to the store for trespassing.At this time, the boss (most likely the manager's mother) came, sat down and said, "What is your attitude now? What I want now is your attitude." I ordered four drinks, but none of them were done right. What can be solved in 5 minutes, your manager has to spend an hour holding a forum to explain that he is absolutely right. What kind of attitude do you want?We showed her WeChat and said that this is what we read when ordering. When you go to see the surveillance, the boss started to say again, "How can you prove that this is what you said when ordering?"Finally we said, "You just need to take out the drinks we ordered from your kitchen and see if they have anything to do with my order, and then you will understand." The aunt kept scribbling for more than ten minutes, and finally took it out to look at. After reading it once, I was probably dumbfounded. I stood up immediately and didn't say a word. I kept trying to call the "manager" away.Finally two police cars came. After listening to what we said, the police went in and stared at them as they remade our drinks.

Atmosphere: 1

Food: 1

Service: 1

Literally took 20 minutes to receive a single lychee iced tea, with only 1 other customer ahead of me. The worker had absolutely 0 urgency to make my drink and even almost forgot to make my drink. To make things worse, the whole drink was 80% ice watered down with almost no taste. Horrible employee at this location.

Atmosphere: 1

Food: 3

Service: 1

Terrible service. I had to wait for 15+ minutes and there were no one in line. They kept walking away when I was trying to order. Please don't come here. Go to The Alley instead!! ?They're so slow at their job and there is only one person making the drinks. They need to hire more people.

Atmosphere: 1

Food: 1

Service: 1

Very yummy earl grey latte with almond milk and coffee jelly love it!

Atmosphere: 4

Food: 4

Service: 4