The man at the counter is super rude. I really do think he needs to self reflect and understand he is in customer service
Atmosphere: 1
Food: 1
Service: 1
Peterson Joseph
What the heck happened? Currently sitting here eating my two patties, which have visibly shrunk, but not only that, have next to no filling in them. Lost me as a customer.
Atmosphere: 3
Food: 2
Service: 3
L ss
I’ve been a loyal customer in the past, but unfortunately, my recent visit was a letdown. The service was poor, with no straws provided and no bag to carry the flimsy boxes, which ended up ripping. On top of that, the quality has noticeably decreased both the patties and fillings are much smaller than they used to be. It’s disappointing to see that the owner seems to be cutting corners, which affects both the customer experience and the overall product. The staff could also benefit from better training in customer service etiquette, as they were extremely rude. I used to buy a couple of boxes to freeze, but after this experience, I won’t be returning. A business thrives on treating its customers with kindness and respect, and I hope the owner learns that lesson. It’s unfortunate, but this will be my last visit.
Atmosphere: 1
Food: 1
Service: 1
Muhammad
Empty patties at this place , when I took it to the idiot attending the store (he’s hiding behind the equipment in the 3rd picture) he said all the filling slid down and wouldn’t even bother looking at it so I decided to post a pic here , maybe he’ll look now - seriously it’s not even about the money .. it’s amazing how some people refuse to take ownership of anything or care about the customer’s experience
Atmosphere: 1
Food: 1
Service: 1
Milden Mirage
Very delicious patties I’ve been going to patties express for a long time but gosh darn last time I purchased patties from them, they gave me patties filled with molten lava. The roof of my mouth is currently burnt and my poor mother burnt her face. If you’re serving food that hot, YOU HAVE AN OBLIGATION TO WARN YOUR CUSTOMERS. SMH do better patties express @ upper Canada mall
Atmosphere: 5
Food: 1
Service: 2
Miryaqub Seyidov
I had a disappointing experience at Patties Express Jamaican Restaurant. While I was looking forward to enjoying some authentic Jamaican food, the poor customer service completely ruined the visit. The staff seemed uninterested and unapproachable, barely acknowledging customers or offering any assistance.
When I asked questions about the menu, I was met with curt responses and an attitude that made me feel unwelcome. The wait time was excessive, and there was no effort to update or apologize for the delay. Even after finally receiving my order, the lack of basic courtesy—like a simple “thank you”—was noticeable.
Good food alone isn’t enough if the service makes you feel like you’re not valued as a customer. I won’t be returning, and I definitely wouldn’t recommend this place to anyone looking for a pleasant dining experience.
Atmosphere: 1
Food: 2
Service: 1
Khayal Abdullazade
Bad service!
Atmosphere: 1
Food: 1
Service: 1
Fawad M
We will not return to this store in the future. It used to be great. If you do decide to go, make sure you BYOF - Bring your own filling. After the first bite, you can swiftly insert your own filling in the pouch and enjoy their well made patty dough.
$15 for 6 veggie patties with 20% filling. Spend your $15 somewhere else at the mall.
Food: 1
Jay M
When they first opened, I really liked their patties. Filling was delicious and moist. Recently it seems they have really cut back and cut costs. There is literally no filling and all breading. Pretty unfortunate because Id gladly pay more for a patty done right
Atmosphere: 3
Food: 2
Service: 3
Om Malhotra
No filling in chicken pattty no hot sauce never gonna visit this again . & the guy is really rude & told me not in mood to talk today when I ask for sauce
It was too bad ?? Dashier it was very don't polite
Atmosphere: 1
Food: 1
Service: 1
آزمایش خاک
❌❌❌❌❌❌ I had a very bad experience at this restaurant. The staff were extremely rude and inattentive to customers' needs and requests. Their behavior was unprofessional and disrespectful, leaving me very dissatisfied. Additionally, it seemed that the staff were engaging in racial discrimination, treating customers differently based on their race and nationality, which was extremely disappointing. The service was also very poor; my order arrived very late and when it did, the quality of the food was very low and it tasted awful. Furthermore, the restaurant was very dirty and it seemed that proper cleaning was not being done. I do not recommend this restaurant at all and I will never come back here again
Atmosphere: 1
Food: 1
Service: 1
Damien Mullin
Food was fast, but veggie patties seemed to just be filled with frozen veggies. Delicious chicken pot pie feel though. Pattie dough is good, filling needs work.
Audrey R
The patties here are amazing! I always come here to get frozen patties so I can make them at home!
i am serious when i say this was the best beef pattie i have had in my life…. get the patty with the coco bread and it’s literally the best thing ever…. way better than eating in the food court!
The man at the counter is super rude. I really do think he needs to self reflect and understand he is in customer service
Atmosphere: 1
Food: 1
Service: 1
What the heck happened? Currently sitting here eating my two patties, which have visibly shrunk, but not only that, have next to no filling in them. Lost me as a customer.
Atmosphere: 3
Food: 2
Service: 3
I’ve been a loyal customer in the past, but unfortunately, my recent visit was a letdown. The service was poor, with no straws provided and no bag to carry the flimsy boxes, which ended up ripping. On top of that, the quality has noticeably decreased both the patties and fillings are much smaller than they used to be.
It’s disappointing to see that the owner seems to be cutting corners, which affects both the customer experience and the overall product. The staff could also benefit from better training in customer service etiquette, as they were extremely rude.
I used to buy a couple of boxes to freeze, but after this experience, I won’t be returning. A business thrives on treating its customers with kindness and respect, and I hope the owner learns that lesson. It’s unfortunate, but this will be my last visit.
Atmosphere: 1
Food: 1
Service: 1
Empty patties at this place , when I took it to the idiot attending the store (he’s hiding behind the equipment in the 3rd picture) he said all the filling slid down and wouldn’t even bother looking at it so I decided to post a pic here , maybe he’ll look now - seriously it’s not even about the money .. it’s amazing how some people refuse to take ownership of anything or care about the customer’s experience
Atmosphere: 1
Food: 1
Service: 1
Very delicious patties I’ve been going to patties express for a long time but gosh darn last time I purchased patties from them, they gave me patties filled with molten lava. The roof of my mouth is currently burnt and my poor mother burnt her face. If you’re serving food that hot, YOU HAVE AN OBLIGATION TO WARN YOUR CUSTOMERS. SMH do better patties express @ upper Canada mall
Atmosphere: 5
Food: 1
Service: 2
I had a disappointing experience at Patties Express Jamaican Restaurant. While I was looking forward to enjoying some authentic Jamaican food, the poor customer service completely ruined the visit. The staff seemed uninterested and unapproachable, barely acknowledging customers or offering any assistance.
When I asked questions about the menu, I was met with curt responses and an attitude that made me feel unwelcome. The wait time was excessive, and there was no effort to update or apologize for the delay. Even after finally receiving my order, the lack of basic courtesy—like a simple “thank you”—was noticeable.
Good food alone isn’t enough if the service makes you feel like you’re not valued as a customer. I won’t be returning, and I definitely wouldn’t recommend this place to anyone looking for a pleasant dining experience.
Atmosphere: 1
Food: 2
Service: 1
Bad service!
Atmosphere: 1
Food: 1
Service: 1
We will not return to this store in the future. It used to be great. If you do decide to go, make sure you BYOF - Bring your own filling. After the first bite, you can swiftly insert your own filling in the pouch and enjoy their well made patty dough.
$15 for 6 veggie patties with 20% filling. Spend your $15 somewhere else at the mall.
Food: 1
When they first opened, I really liked their patties. Filling was delicious and moist. Recently it seems they have really cut back and cut costs. There is literally no filling and all breading. Pretty unfortunate because Id gladly pay more for a patty done right
Atmosphere: 3
Food: 2
Service: 3
No filling in chicken pattty no hot sauce never gonna visit this again . & the guy is really rude & told me not in mood to talk today when I ask for sauce
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It was too bad ??
Dashier it was very don't polite
Atmosphere: 1
Food: 1
Service: 1
❌❌❌❌❌❌
I had a very bad experience at this restaurant. The staff were extremely rude and inattentive to customers' needs and requests. Their behavior was unprofessional and disrespectful, leaving me very dissatisfied. Additionally, it seemed that the staff were engaging in racial discrimination, treating customers differently based on their race and nationality, which was extremely disappointing. The service was also very poor; my order arrived very late and when it did, the quality of the food was very low and it tasted awful. Furthermore, the restaurant was very dirty and it seemed that proper cleaning was not being done. I do not recommend this restaurant at all and I will never come back here again
Atmosphere: 1
Food: 1
Service: 1
Food was fast, but veggie patties seemed to just be filled with frozen veggies. Delicious chicken pot pie feel though. Pattie dough is good, filling needs work.
The patties here are amazing!
I always come here to get frozen patties so I can make them at home!
Food: 5
Service: 5
Recommended dishes: Half Dozen Patties, Extra Spicy Beef Patty, 2 Patties & Drink Combo
i am serious when i say this was the best beef pattie i have had in my life…. get the patty with the coco bread and it’s literally the best thing ever…. way better than eating in the food court!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coco Bread
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