Too expensive. Quality not as good as it used to be.
Atmosphere: 4
Food: 3
Service: 4
Navneet Kaur
I went there in morning and orderd biscoff crossant, this is what they gave me!!! I asked the lady if she could give me the other one, but she denied. It is clearly seen that its not acc to the standard nd completely different from the image shown on their official site!!! Even the biscoff filling was very less, very disappointing 👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
Deb Eisenbraun
Did he spend anything. Waited way too long in line, half an hour, we left , ridiculous. Never go there again.
Service: 1
Yetty O
Great coffee, but the service was unacceptable. My order was messed up, I had to drive back to correct their mistake, and not a single apology was offered. This happened at 7 a.m., wasted my time, and made me late for work. Completely avoidable and very frustrating.
Food: 4
Service: 2
Gurjot Sandhu
We have been visiting this location from 2018 at nights . we work nearby and take a coffee break around 11-12:00 pm It has been a good experience overall but from past one month our order has been messed up a lot by some new employee in the nights She is very impatient and never wants to listen the whole oder The coffee is never fresh as compared to before. The sugar is never stirred . Overall experience is very disappointing from few weeks Please teach them the difference bw coffee and tea Please take a quick action. Bring a responsible employee at nights at this location
Dwayne G
We came at 10 PM to order drinks and food, and the order taker was very impatient and rude. While we were trying to place our order, she kept telling us to hurry up. I understand that certain items may be out of stock, but when the original items weren’t available and we needed to choose alternatives, she shouldn’t have been rude or yelling at us to hurry as we were trying to decide. She need to have patience with guest and not be rude
Atmosphere: 1
Food: 3
Service: 1
Kyle Smith
I feel bad leaving a bad review as there are some decent people that work here, BUT there is one lady that is always stationed on the drive through pick up window around lunch time during the week, and she has ZERO customer service. Literally doesn't speak at all, just hands machine over to take the money and then passes you the coffee. This has been happening for a looong time at this location and I really think they need to teach this person to at least say hello.
Service: 1
Sharon T
OK Food / Service
Atmosphere: 2
Food: 2
Service: 2
Jahangir Achakzai
It’s 1:10 AM on a cold night, and I bought Steep Tea — but it doesn’t taste like Steep Tea at all. It was even more expensive than other places. Total waste, had to throw it out
Food: 1
Don
I strongly doubt that i will ever return to this location. After waiting 10 minutes in the drive through line, i arrive at the speaker only to be told they are shutting it down -- forcing seveal customers into the kiosk to order. Meanwhile they opened the alternate line. Why not open the alternate lane and complete service to those in the lane they wished to close?
The staff are wonderful, they always get my order perfectly correct. Very friendly and hospitable.
Patricia T
Usually this location is VERY friendly the woman over the speaker and the man who is usually at the window are great!. The service is efficient with GREAT tea! (in the morning) I pass other locations just to get my tea here. But when i go at lunch the tea is terrible. throwing a tea bag in a cup of hot water is NOT brewing tea...you wouldn't brew your coffee that way. Very disappointing when you were looking forward to a nice break with a good cup of tea. and for those coffee drinkers reading this, its basically flavourless hot water. Please re-watch the training video, its not just for training.
Atmosphere: 2
Food: 4
Service: 2
John R
Excellent customer service by Sean.
Atmosphere: 5
Food: 5
Service: 5
Kirandeep kaur
They should teach customer service to their employees. Don't wanna spoil someone's career but employee was very rude and unprofessional this evening. She was showing another level of attitude that ruined our mood. Would not bother to go again 👎
Atmosphere: 1
Food: 1
Service: 1
T
Late afternoon into the evening food is not fresh. They should really work on that.
There's no dining area but the front door should remain open for people driving large vehicles, vehicles with trailers or people walking on foot?
The McDonald's down the road is open and you can walk into it.
Too expensive. Quality not as good as it used to be.
Atmosphere: 4
Food: 3
Service: 4
I went there in morning and orderd biscoff crossant, this is what they gave me!!! I asked the lady if she could give me the other one, but she denied. It is clearly seen that its not acc to the standard nd completely different from the image shown on their official site!!! Even the biscoff filling was very less, very disappointing 👎🏻👎🏻👎🏻
Atmosphere: 1
Food: 1
Service: 1
Did he spend anything. Waited way too long in line, half an hour, we left , ridiculous. Never go there again.
Service: 1
Great coffee, but the service was unacceptable. My order was messed up, I had to drive back to correct their mistake, and not a single apology was offered. This happened at 7 a.m., wasted my time, and made me late for work. Completely avoidable and very frustrating.
Food: 4
Service: 2
We have been visiting this location from 2018 at nights . we work nearby and take a coffee break around 11-12:00 pm
It has been a good experience overall but from past one month our order has been messed up a lot by some new employee in the nights
She is very impatient and never wants to listen the whole oder
The coffee is never fresh as compared to before.
The sugar is never stirred .
Overall experience is very disappointing from few weeks
Please teach them the difference bw coffee and tea
Please take a quick action. Bring a responsible employee at nights at this location
We came at 10 PM to order drinks and food, and the order taker was very impatient and rude. While we were trying to place our order, she kept telling us to hurry up.
I understand that certain items may be out of stock, but when the original items weren’t available and we needed to choose alternatives, she shouldn’t have been rude or yelling at us to hurry as we were trying to decide. She need to have patience with guest and not be rude
Atmosphere: 1
Food: 3
Service: 1
I feel bad leaving a bad review as there are some decent people that work here, BUT there is one lady that is always stationed on the drive through pick up window around lunch time during the week, and she has ZERO customer service. Literally doesn't speak at all, just hands machine over to take the money and then passes you the coffee. This has been happening for a looong time at this location and I really think they need to teach this person to at least say hello.
Service: 1
OK Food / Service
Atmosphere: 2
Food: 2
Service: 2
It’s 1:10 AM on a cold night, and I bought Steep Tea — but it doesn’t taste like Steep Tea at all. It was even more expensive than other places. Total waste, had to throw it out
Food: 1
I strongly doubt that i will ever return to this location.
After waiting 10 minutes in the drive through line, i arrive at the speaker only to be told they are shutting it down -- forcing seveal customers into the kiosk to order. Meanwhile they opened the alternate line.
Why not open the alternate lane and complete service to those in the lane they wished to close?
Atmosphere: 1
Service: 1
Restaurantji Recommends
The staff are wonderful, they always get my order perfectly correct. Very friendly and hospitable.
Usually this location is VERY friendly the woman over the speaker and the man who is usually at the window are great!. The service is efficient with GREAT tea! (in the morning) I pass other locations just to get my tea here.
But when i go at lunch the tea is terrible. throwing a tea bag in a cup of hot water is NOT brewing tea...you wouldn't brew your coffee that way. Very disappointing when you were looking forward to a nice break with a good cup of tea. and for those coffee drinkers reading this, its basically flavourless hot water.
Please re-watch the training video, its not just for training.
Atmosphere: 2
Food: 4
Service: 2
Excellent customer service by Sean.
Atmosphere: 5
Food: 5
Service: 5
They should teach customer service to their employees. Don't wanna spoil someone's career but employee was very rude and unprofessional this evening. She was showing another level of attitude that ruined our mood. Would not bother to go again 👎
Atmosphere: 1
Food: 1
Service: 1
Late afternoon into the evening food is not fresh. They should really work on that.
There's no dining area but the front door should remain open for people driving large vehicles, vehicles with trailers or people walking on foot?
The McDonald's down the road is open and you can walk into it.
Atmosphere: 2
Food: 2
Service: 2
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