We had an amazing experience thanks to Dave and Zack. Dave, was extremely welcoming and sweet from the moment we walked in. He joked with us and created such a fun, comfortable atmosphere that instantly made the place feel more enjoyable. You can tell he truly cares about the guests and the environment he creates.
Our waiter, Zack, was just as wonderful. He was super sweet, very respectful, and incredibly patient with us. He made sure everything was perfect and provided excellent service the entire time. Together, Dave and Zack made our visit memorable, and their positive energy really stood out. We’ll definitely be coming back because of them!
Atmosphere: 5
Food: 5
Service: 5
Caroline sirri
This location used to be my to go, unfortunately I will not be going back there. I will ah I’d give less than 1 star, I will be editing my previous 5star from a few years ago! The Manager Tess is a HORRIBLE person, lacks compassion and customer empathy. We ordered food over the phone, the said they couldn’t deliver, took my 4 very hungry kids to pickup, asked if we could sit to eat, a gentleman explained they’d favour eat-ins over pickups, he also went ahead to say if a seat becomes available they’d let us seat. At that time we decided to ordered another plate of food while waiting, tables obviously became available so I went back to ask the guy at the desk, explained to him how we have been waiting for over 1ins for the last plate of food, why wouldn’t they just let us seat so the kids could quickly eat, then I went ahead to ask about the price difference, which he said there wasn’t a price difference from what we paid vs what they charge for dine-in’s. At that point the manager came came in yelling ‘she’s said we can’t dine in because there’s no seat and she wouldn’t allow takeout to dine in’ she wouldn’t listen… kept yelling, called me rude and vehemently denied we can’t dine in, said it’s our problem we ordered an extra plate of food, which is why we were waiting. Worst part about the entire experience is that they didn’t give everything in our order; 2 chicken fingers kids meal were missing, they didn’t include garlic bread with my pasta even tho it clearly shows it came with garlic bread… and talking about my pasta, what in God’s name is this?(pictured). This isn’t the regular potion plus it’s tasteless. I can go on and on.. in a nutshell Tess change your attitude towards clients. I don’t know if it’s because I’m black and you looking down on us, you need to be a better person.
Food: 2
Service: 1
Anita Magha
Horrible experience today . Terrible manager (Tess) arguring with clients and stating invalid facts. Very very very poor customer service.
Liam MacHardy
I had the best experience here, the pasta is amazing, and the staff are so polite and give off the best vibes, thank you Boston pizza!
Atmosphere: 5
Food: 5
Service: 5
Brooklyn Harrison
Great service and food tasted great:)
Gage Harrison
Great service from paulette great food👍
Atmosphere: 4
Food: 5
Service: 5
Sasi Karan
Please don't go here if you are more 10 people.because the receptionist refused to serve. She told us must need the reservation to serve. So frustrated might any other reasons behind this.
Chelsea Lusted
What a great day at Boston pizza our waitress Alyssa her boss needs to definitely give her a raise she’s such a bubbly person and so kind❤️
Atmosphere: 5
Food: 5
Service: 5
Jason Ramsay
Absolutely terrible food and unedible, never go to this BP.
Fyi, heard the staff talking about how dirty the kitchen was and couldn't believe the serve this food
Atmosphere: 1
Food: 1
Service: 1
Nick Tiede
We enjoyed dinner here two nights in a row while staying at the Americana. This Boston Pizza is a busy place due to being connected with the waterpark as many young families tend to eat around the same time based on the activity schedule with Americana. A bit of planning ahead makes the experience less frustrating than what others have described.
Our server both nights was Alyssa, who was absolutely fantastic. Despite being busy she always had a smile on her face and presented with friendly conversation. She looked after our daughter's allergies (peanuts and sesame) and was very attentive to our table and others, as we observed.
Terrible service 2 dishes came wrong made us pay a madatory 18% tip on 3 adults a baby and 6 children under 10 Manager wanted to do nothing about it didnt even offer to rebate dishes that came wrong
Atmosphere: 1
Food: 1
Service: 1
Hasit Shah
Prime location, good ambiance, friendly service and as always delicious pizzas
Atmosphere: 5
Food: 5
Service: 5
Crochet, Kids and Fun
Food was good but I found the environment not as lively as at other locations. Some gloominess was there inspite of the fact that it was Christmas. Anyways, service was good even though there was some confusion with the order. Food was definitely the plus point. Enjoyed every bit of it. Boston Pizza is one of my kid's favorite place to go so will obviously keep going. Buffalo chicken Mac n cheese and triple thingy platter were good. Drinks were perfect. And my kid's liked the desserts, NY cheesecake and brownies.
Atmosphere: 3
Food: 5
Service: 4
Casey
My wife and I got takeout last night on xmas eve. Today we both woke up with aggressive food poisoning. We both had pizza dough and mozz cheese, had to be one of those. Will never eat here again. Thanks for ruining christmas for our family.
Atmosphere: 1
Food: 1
Service: 1
Olivia Saunders
Amazing experience. Hands down the best server we've had in a while. We were with 4 adults and 4 chaotic adults and he handled everyone perfectly - with patience and friendliness! Food was good, drinks were good. It was an awesome experience.
Also stopped in to have a drink and Chad the bartender was also very friendly!
We had an amazing experience thanks to Dave and Zack. Dave, was extremely welcoming and sweet from the moment we walked in. He joked with us and created such a fun, comfortable atmosphere that instantly made the place feel more enjoyable. You can tell he truly cares about the guests and the environment he creates.
Our waiter, Zack, was just as wonderful. He was super sweet, very respectful, and incredibly patient with us. He made sure everything was perfect and provided excellent service the entire time. Together, Dave and Zack made our visit memorable, and their positive energy really stood out. We’ll definitely be coming back because of them!
Atmosphere: 5
Food: 5
Service: 5
This location used to be my to go, unfortunately I will not be going back there. I will ah I’d give less than 1 star, I will be editing my previous 5star from a few years ago!
The Manager Tess is a HORRIBLE person, lacks compassion and customer empathy.
We ordered food over the phone, the said they couldn’t deliver, took my 4 very hungry kids to pickup, asked if we could sit to eat, a gentleman explained they’d favour eat-ins over pickups, he also went ahead to say if a seat becomes available they’d let us seat. At that time we decided to ordered another plate of food while waiting, tables obviously became available so I went back to ask the guy at the desk, explained to him how we have been waiting for over 1ins for the last plate of food, why wouldn’t they just let us seat so the kids could quickly eat, then I went ahead to ask about the price difference, which he said there wasn’t a price difference from what we paid vs what they charge for dine-in’s. At that point the manager came came in yelling ‘she’s said we can’t dine in because there’s no seat and she wouldn’t allow takeout to dine in’ she wouldn’t listen… kept yelling, called me rude and vehemently denied we can’t dine in, said it’s our problem we ordered an extra plate of food, which is why we were waiting.
Worst part about the entire experience is that they didn’t give everything in our order; 2 chicken fingers kids meal were missing, they didn’t include garlic bread with my pasta even tho it clearly shows it came with garlic bread… and talking about my pasta, what in God’s name is this?(pictured). This isn’t the regular potion plus it’s tasteless.
I can go on and on.. in a nutshell Tess change your attitude towards clients. I don’t know if it’s because I’m black and you looking down on us, you need to be a better person.
Food: 2
Service: 1
Horrible experience today . Terrible manager (Tess) arguring with clients and stating invalid facts. Very very very poor customer service.
I had the best experience here, the pasta is amazing, and the staff are so polite and give off the best vibes, thank you Boston pizza!
Atmosphere: 5
Food: 5
Service: 5
Great service and food tasted great:)
Great service from paulette great food👍
Atmosphere: 4
Food: 5
Service: 5
Please don't go here if you are more 10 people.because the receptionist refused to serve. She told us must need the reservation to serve. So frustrated might any other reasons behind this.
What a great day at Boston pizza our waitress Alyssa her boss needs to definitely give her a raise she’s such a bubbly person and so kind❤️
Atmosphere: 5
Food: 5
Service: 5
Absolutely terrible food and unedible, never go to this BP.
Fyi, heard the staff talking about how dirty the kitchen was and couldn't believe the serve this food
Atmosphere: 1
Food: 1
Service: 1
We enjoyed dinner here two nights in a row while staying at the Americana. This Boston Pizza is a busy place due to being connected with the waterpark as many young families tend to eat around the same time based on the activity schedule with Americana. A bit of planning ahead makes the experience less frustrating than what others have described.
Our server both nights was Alyssa, who was absolutely fantastic. Despite being busy she always had a smile on her face and presented with friendly conversation. She looked after our daughter's allergies (peanuts and sesame) and was very attentive to our table and others, as we observed.
Restaurantji Recommends
Terrible service 2 dishes came wrong made us pay a madatory 18% tip on 3 adults a baby and 6 children under 10
Manager wanted to do nothing about it didnt even offer to rebate dishes that came wrong
Atmosphere: 1
Food: 1
Service: 1
Prime location, good ambiance, friendly service and as always delicious pizzas
Atmosphere: 5
Food: 5
Service: 5
Food was good but I found the environment not as lively as at other locations. Some gloominess was there inspite of the fact that it was Christmas. Anyways, service was good even though there was some confusion with the order. Food was definitely the plus point. Enjoyed every bit of it. Boston Pizza is one of my kid's favorite place to go so will obviously keep going.
Buffalo chicken Mac n cheese and triple thingy platter were good. Drinks were perfect. And my kid's liked the desserts, NY cheesecake and brownies.
Atmosphere: 3
Food: 5
Service: 4
My wife and I got takeout last night on xmas eve. Today we both woke up with aggressive food poisoning. We both had pizza dough and mozz cheese, had to be one of those. Will never eat here again. Thanks for ruining christmas for our family.
Atmosphere: 1
Food: 1
Service: 1
Amazing experience. Hands down the best server we've had in a while. We were with 4 adults and 4 chaotic adults and he handled everyone perfectly - with patience and friendliness! Food was good, drinks were good. It was an awesome experience.
Also stopped in to have a drink and Chad the bartender was also very friendly!
Atmosphere: 5
Food: 4
Service: 5
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