Starbucks

This was the best in niagara falls. As soon as I walked in Chelsea greeted me with a super smile. Jade and Chelsea were full of energy and I had my 3 venti lattes in 4 minutes flat. Keep these women as they are the front line to your business. No matter how good your coffee is, if you do not have a good front line, people wont come! 😀

Food: 5

Manager is not very good at providing customer service. We ordered something new and didnot like . We kindly asked her if we could exchange or remake. She said its a risk you take when you try something new, doesnot even matter if its tastes good or not. Very poor service. This is first starbucks I have seen providing such bad customer service.

Service: 1

Unfortunately, this was one of the more disappointing visits I’ve had at Starbucks.
First, the drinks were prepared incorrectly. We ordered an iced coffee black with one pump of sugar-free vanilla — meant to equal just a slight touch of flavor — but instead received four full pumps. On top of that, a tall black coffee was ordered, but what we were handed was an espresso.
Mistakes happen, of course, but the problem really began when we tried to have it corrected. After ten minutes trying to get a refund or substitution, the espresso was taken back but no coffee replacement was ever given. We were left waiting without a drink, unsure of what the outcome was supposed to be. While waiting, we watched another customer get an incorrect drink order, verifying that this wasn’t reserved to just us.
To make things worse, when we finally left the store, the staff gave us dirty looks, as though we were at fault for the multiple mistakes, instead of being treated like customers who simply wanted what we had ordered and paid for.
Every café can have an off day, but the combination of repeated errors, lack of resolution, and unprofessional demeanor from the staff left a very poor impression. I sincerely hope this was an exception and not the standard experience at this location.

Atmosphere: 3

Food: 4

Service: 1

This location is absolutely beautiful! The staff were all extremely nice and helpful each time we visited.

Atmosphere: 5

Food: 5

Service: 5

Nothing special just need to gear up for taking an order.

Atmosphere: 4

Food: 5

Service: 4

The worst place you could ever have a drink

Atmosphere: 1

Food: 1

Service: 1

I visited the Starbucks at Niagara Clifton Hill looking to buy a tumbler, and my son was also checking out the ones on display. While we were deciding, one of the staff members told me that if we weren’t going to purchase the tumbler, my son shouldn’t be touching it. I understand the importance of taking care of merchandise, but the way it was said felt rude and unwelcoming, especially since we were seriously considering making a purchase.

What really bothered me was overhearing them afterwards expressing impatience toward kids. That kind of attitude made us feel very uncomfortable, and instead of buying, I ended up returning all the tumblers we were holding.

This was a disappointing experience, especially in a tourist area where you’d expect a more welcoming and friendly environment.

Atmosphere: 1

Food: 1

Service: 1

I wanted to provide some feedback regarding my recent visit to your store located at niagara.Unfortunately, the experience was disappointing due to the behavior of one of your staff members.

During our visit, I was with my young child, and the staff member in question seemed noticeably impatient and unkind when interacting with them. Specifically, they were dismissive and made my child feel uncomfortable when trying to order as my son is trying to look for a tumbler that we are supposed to buy. As a parent, I was upset by this behavior, especially since Starbucks is known for its welcoming environment.

While I understand that every workplace can have challenging moments, I believe that respectful and patient communication, especially with young customers, should always be a priority. It's important to maintain the positive, friendly atmosphere that Starbucks is known for, and I hope this feedback will be taken into consideration for future interactions.

Thank you for your attention to this matter. I trust that you will work to ensure all customers, no matter their age, feel welcomed and valued.

Atmosphere: 1

Service: 1

I had a really disappointing experience at this Starbucks. The baristas were extremely rude and dismissive when I asked a simple question about my order.

Atmosphere: 1

Food: 1

Service: 1

Terrible customer service and dirty store. The cashier has the worst attitude I've ever experienced in Starbucks.

Atmosphere: 1

Food: 1

Service: 1

Very good atmosphere with open terrace, open seating area is very good

Atmosphere: 5

Food: 4

Service: 5

Very well-behaved personnel

All smiles from the staff and a perfect almond milk flat white.
Vibrant atmosphere as well

We asked to a cookie and a warm brownie. The lady took forever. There was no more people left. Lady was washing something. I went to ask. She said wait a minute. Lady takes her time and go and put the brownie on the microwave. Why oh why???!!!! Why didn’t she do that from the beginning. Everyone there was taking care off but us. Extremely disappointed on the service.

A very spacious and clean facility. Staff were very friendly and went above & beyond by bringing to my table my personal mug as I returned from the washroom.
Given the area demographics, the washroom has to be given access to you. My beverage was perfect.