Tim Hortons
3930 Montrose Rd, Niagara Falls
(905) 371-2111
Recent Reviews
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The best staff! The only tim hortons i will go to and that is because of the kind staff. Its great to see young adults gaining work experience in customer service.
Great service
Atmosphere: 5
Food: 5
Service: 5
Same as the rest of Tim's hit and miss
Atmosphere: 2
Food: 5
Service: 2
This is one of the best Tim Hortons in town. I have been here a few times and apart from the quality of food which is outstanding, I also liked the service. Swatika at the cash counter has been really helpful to answer all questions about on-going offers, going above and beyond in providing top quality service. 5 stars!
Atmosphere: 4
Food: 5
Service: 5
Super rude staff, messed up my order and couldn't get it right even the third time. Their staff Mikayla was super rude. Upon complaining about her to the supervisor, figured out that she wasn't any less. Nobody apologized once. The supervisor rudely asked if we needed our money back whereas It was never about money. Never visiting again.
Service: 1
Dont like the staff. So rude!
Thank you swas and John for taking care of our order carefully yesterday afternoon.we appreciate your efforts
Atmosphere: 5
Food: 5
Service: 5
Great!
Amazingly patient barista. Location looks bit old.
Atmosphere: 4
Food: 4
Service: 5
I've been coming into this store every morning this past few weeks and the team has been nothing but amazing. Swas in particular as she's always smiling and very friendly, she has great energy.
Restaurantji Recommends
Tell your friends! Family! Strangers!
This is the last Tim Hortons that hasn't been destroyed!!
Atmosphere: 5
Food: 5
Service: 5
I am regular customer of this Tim Hortons. I generally don't write reviews but I have to make an exception as I am very impressed with the service I received today. The new employee name Swas went above and beyond to serve us with lots of smile and enthusiasm . We really feel valued and welcomed. I highly recommend this place.
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons our family favourite coffee place for decades. The flavour of products has been changed since it sold to the US. Beside of the history of selling Canadian brand to US, last few years also workers behaviour has been also changed.
Employees ”mostly part time students from other countries” has no clue about Canadian Values and Canadian Etiquettes. Cleanliness and customer relationships now is questionable. My recent experience, I use drive thru to order new flatbread and a coffee and donat, after ordering I drive to window to pay, the young girl without even asking me if cash or card she just show pos machines and when I sad cash she took that machine inside with kinda attitude and take money from me, than she ordered me “PULL YOU CAR THERE, WE WILL BRING YOUR FOOD” there was no politeness but full of attitude. I can see that she doesn’t like what she is doing and even her hands were not even clean. Guess what, I drove over without waiting and left place which I paid for it. I think Tim Hortons and other places must train international part time student workers not only for job, also our etiquette, the of speaking and customer relationships etc.. some cultures does have “PLEASE AND THANK YOU” words.
Atmosphere: 1
Food: 4
Service: 1
Highly recommended Niagara Falls
Atmosphere: 5
Food: 5
Service: 5
Cleaning after they don’t wash their hands I saw it
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