Tim Hortons

3930 Montrose Rd, Niagara Falls
(905) 371-2111

Recent Reviews

Sort by
Cole Bennett

The foaming hand soap compensates for the transparent toilet paper. The guy at the counter was very nice 😊

Atmosphere: 1

Food: 5

Service: 5

Zorgonk

Very poorly managed. Rude staff. Stale coffee and food. Avoid this location.

Atmosphere: 2

Food: 2

Service: 1

Dirgh Patel

I recently visited Tim Hortons and was shocked by the rude behavior of one of the employees. Their dismissive attitude and lack of basic courtesy were unacceptable. Instead of addressing my concerns politely, they seemed impatient and unprofessional. As a loyal customer, this experience left me feeling undervalued. I hope the management takes steps to improve customer service and ensure staff treat patrons with respect.

Atmosphere: 2

Food: 1

Service: 1

DevonKarin Fornelli

My family has been eating the various Tim’s locations in our orbit and we’ve determined this one to be the best of them all. Staff are courteous, clientele is respectful, food and coffee are always fresh. Two thumbs up 👍 👍

Atmosphere: 5

Food: 5

Service: 5

Shekhar Duhan

I got a large iced coffee made with milk and extra kane syrup, and I also gave you guys a survey, so I just paid $1.05. For it, and when I tasted the coffee, it didn't feel sweet enough to me, so I came back in the store, and I asked you that it is not sweet enough to which a white old guy working in the store, gave me attitude and said oh I already put five shots in it. Well buddy, you have to stir it too. Even if you put 10 shots in it, you still have to stir it well before giving it to the customer. The Indian girl was nice about it and she remade it so I appreciate that, and that's the reason I gave three stars in food and atmosphere or else I would have given negative one for the old white guys attitude. If you don't like your job quit it, you are in a customer service job. So learn how to serve a customer. Do you really think I would come inside the store for a one dollar coffee, but I didn't like it, so it wasted my time. That's why I came inside. So next time whenever a customer tells you that they don't like something, just remake it instead of arguing with them or giving them attitude.

Atmosphere: 3

Food: 3

Service: 1

Ryan James Couturier

Anything else, anything else, anything else, anything else. Drives me nuts.

Rebekah Merrick

Always such pleasant workers here, special thanks to delightful Tracy working the drive through!! A+ Tim Hortons :)

Service: 5

Ajay Singh

Excellent

clive apps

There is a floor tile loose that needs repair in front of the service counter at the north end of the customer area.

Atmosphere: 4

Food: 4

Service: 4

Heather Gatfield

I won't ever go to this Timmy's again. They always have a lineup. I'm assuming cuz they're so slow. So waited probably 10'15 mins. Having a debate with myself cuz its taken so long maybe I should go. But I've waited so long to drive away without the coffee. So again, keep waiting. Just to find out when I get to the speaker...the debt machine does t work.
WELL THEN PUT A SIGN ON THE BIG MENU SIGN WHERE PEOPLE CAN SEE IT LINE. SO YOU DON'T WAIT THAT LONG TO FIND OUT.
Then I went in & there was big lineup. I wasn't waiting for another 15mins!!! I get sick of these Timmy's anymore. Tim Horton himself would be disgusted with the way Tim Hortons has become

Service: 1

skyler Kotris

Busy sometimes whenever I’m there grabbing coffee sometimes as I am a travelling construction worker but never rarely do have problems there

Atmosphere: 5

Food: 5

Service: 5

Angelica Nones

Bruh i ordered steak and egg homestyle biscuit and theres no steak 🤦‍♀️🤦‍♀️🤦‍♀️

Food: 1

Service: 1

sara lee

great staff good coffee always

Parking: you can always find a spot

Atmosphere: 5

Food: 5

Service: 5

Trish

They've changed the apple fritter, so much better now. Iced Cap was very yummy. Was asked " Would you like a straw?" In the drive thru. I'm still trying to figure out how to drink out of that cup in a car with no straw.

Atmosphere: 1

Food: 5

Service: 4

Joesph Bordas

Great service

Dietary restrictions: Milk instead cream in coffee

Atmosphere: 5

Food: 5

Service: 5

Loading...