WingsUp! Niagara Falls - Thorold Stone

The wings are good, but almost $40 for 14 wings... .not worth it.

Atmosphere: 3

Food: 4

Service: 3

Order 80+ dollars worth of food and it was the smallest portions I've ever seen. The "family size" potatoes wedges were a single serving a hand full at best. The food arrived barley warm. Would never in my life spend money like that on such poor quality and quantity food again.

Food: 1

It takes longer than half an hour for a chicken sandwich had to go back to work before the sandwich was anywhere near done they took payment will have to stay hungry terrible service sanwiches are okay when "light on the sauce" and you have an hour to spare

Atmosphere: 2

Food: 3

Service: 1

My order came in wrong for a delivery on my lunch break, asked for a refund and was told nothing would be done as it wasn't wrong, when on the receipt my order was how I ordered it and I even called to confirm the order with their employee. Cajun rub on top with mild sauce on the side. All sauces and spices came on the side, with a cold, dry wing in the box. The employee Guarev and the manager SAM went on to tell me I was wrong, that I only confused them and told me they won't do anything. He said something I couldn't understand and hung up on me. Probably the worst customer service I've ever had, and their wings were very dry... The order was supposed to come for 2:30 pm and the driver arrived at 2:12.... Dry Wings, terrible service, Wings up deserves 1 star.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: XL Chicken Bits 23 99

Just ordered from this store and received probably the worst customer service I’ve ever encountered. Will not be ordering from
This store again and will be making sure I let friends know about this location!

Ordered take out for dinner tonight (Fri) for pickup around 740pm.. Chicken sandwich combo with half pound of breaded bone in wings. Was ordered online ahead of time and ready on time.

Website offered dr pepper zero which they didn't even have.. They just gave me regular.. Whatever.

The sandwich was a tad undercooked I think.. Slightest touch of pink inside still and the meat looked a little fleshy still.. If you cook chicken breast often you know what I mean. I had to put it in the air fryer to finish it enough to be comfortable eating it. The bun is too thick and dense for my liking also. The wings were fresh tasting and good size.. Good sauce but were not well done as requested. Wedges were good. I give the sandwich like a 5/10, wings 7/10, and wedges 8/10. Overall experience maybe 6.5 out of 10 which could have been an 8 with a little more attention to detail from the staff. I have ordered the boneless bites in the past a few times and they were always good. If you want consistent business you need to offer consistent satisfaction that's the last thing I'll say.

Atmosphere: 3

Food: 3

Service: 4

Awful... ordered 2 gar bread NO cheese both had cheese and only half the order showed up...ordered poutine and chicken, well no chicken in the poutine..chicken fingers and wedges, no wedges at all...the mini doughnuts tasted like there were 5 months old out of a plastic container..
just a bad experience all around.. would not recommend this place at all.. Too many competitors in the falls to even bother with a second chance..

Food: 1

The wings here are stellar, but you will be paying for them. I keep it as an occasional treat as I know I can trust the quality. It is one of my go to places for sure.

Atmosphere: 4

Food: 5

Service: 5

Parthiv was an excellent server. He was very upbeat and had lots of passion. We need more workers like him around here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: XL Chicken Bits 23 99

Ordered 5 pounds for delivery, everything was hot and cooked well. All the flavours were great and we really enjoyed our meal. I really enjoyed the dry Cajun.

Atmosphere: 4

Food: 5

Service: 4

You’re going to tell me!! That this 3lbs 60 dollars? I don’t think so and when I called he store we have to wait to speak to a manager, and they use the company scale

Atmosphere: 3

My first experience with the Thorold stone Road wings up with the middle of July when I had ordered 5 pounds of wings for my kids birthday party. We went to pick up the order which cost us $130 didn’t bother to check it , came home. We were missing 2 pounds of wings and we had ordered five different flavours and only received one flavour on the 3 pounds that we had. I called that time The person who is working rectified the situation no issues we picked up the wings. Everything was fine. Their food is really good. The wings are really big and the flavours are really good but their attention to detail is lost. I chose to order wings from wing up tonight to complement the pizza we had ordered. I ordered online yet again so that my instructions would be followed. I ordered the 3 pound of wing combo with half being chicken wings and the other half being chicken bites. I had asked for honey and hot and Honey, garlic Parmesan ( which is an extra charge) I was advised by email that it would take 40 minutes for my order. When I arrived at the wing up, there was one server. (this was the same server that completed my order, the first time) she advised me that it was taking a little longer than usual. It would take another 5 to 10 minutes to complete my order. She read the order back to me to verify that that was the order I was there to pick up. I confirmed and waited She was by herself sometimes it’s hard in QSR to complete orders with no help. I get it. She passed me my order I asked her , so half is chicken wings and half her chicken bites, she looked astounded and said no I didn’t see there were chicken bites. I thought they were chicken wings. She apologized. Then just kind of looked at me like I had two heads. I have a kid who has braces they cannot eat the chicken wings cause it gets stuck behind the retainer those if you have braces know what’s going on. She didn’t offer to make me the bites until I offer to purchase more bites from her. Which would’ve cost me an additional $20 on top of the $60. I had already spent for 3 pounds of wings. Whatever, shouldn’t have to pay another 20$ for your mistake. Ill take the loss, I’ll pull the chicken off the bone for my kid. He can have it like that. I get home. I open the wing box 1st mistake because I should of checked when I was there, and lo and behold. My wings were not right. I had honey garlic, not honey garlic Parmesan. I called the store. I asked the server to read me back my order which she did, and then she stated oh I forgot to put on the Parmesan sauce. They weren’t busy I was the only person in the store I placed my order online and give her more than 40 minutes to prepare it. I’m just trying to figure out how an establishment can have an online ordering system and then not have employees that are able to fulfil the order by following the directions that are given to them. I called her back told her I was bringing the wings back and would like to have a refund at this point I just don’t want the food. She stated I’d have to wait for a manager to come in. The manager is not in the country right now. I asked when they’d be back in and she told me Monday. Great learned my lesson not going back. Sorry for the rant. So sorry to see that this franchise of the chain is not good. Their food is actually really good if they could just get the orders right it would be great.

…..and then the wings up team made a comment about the post asking me to reach out, because they care about their customers and would like feedback. Filled out the online form, and still no reply.. Save your money, give it to a local business not the chains……

Atmosphere: 1

Food: 5

Service: 1

Lady was very respectful & she was very helpful when I needed to make my order. I highly recommend coming here.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 lbs Wings

The lady there is nice and easy to communicate with. I appreciate and love the wings she makes, this is my second time coming back. The lady working there is hard working. Others should definitely try out this place. The atmosphere is pretty calm, nice ambience and really clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: 2 lbs Wings

This location is NOT IT. HORRIBLE food and service Just made an 80 dollar order. The chicken bites are horrible huge waste of money. They are paper thin, over cooked and hardly any chicken in them. I tried giving them to my dog and the dog wouldn't even eat it. I called immediately to see if i could switch them out for wings, get money back, or get new ones sent. I spoke to the cashier her name was Kulver or something like that and she said “she doesnt understand how the food wasnt good” which is strange because these reviews are all the same about how awful the chicken bites are. I asked to speak with a manager and she said he was not in and to speak with him on Monday. Its thursday and waiting until Monday would be way too long. Nothing was resolved and now im left with horrible food that will be thrown away and now im out 80 dollars. Order from a different place and save your money. If i could give zero stars I would!

Atmosphere: 1

Food: 1

Service: 1