Tim Hortons

Got the wrong order twice.

First visit to this Timmy’s in Virgil. Plenty of parking, clean and quiet and good efficient service. Tables needed cleaning though this the 4*

⭐ 1 Star
As a local business in Virgil, we make a conscious effort to support other local establishments — but unfortunately, the Tim Hortons at this location has made that incredibly difficult. On three separate occasions, we’ve placed advance orders for special events, and every single time, they’ve either “lost” the order or failed to fulfill it properly.

What’s worse is the lack of accountability. When I called the manager, Cheryl, to try and resolve the issue, she was rude, dismissive, and completely unprofessional. She showed no interest in helping or even acknowledging their repeated mistakes. To make matters worse, she actually lectured my husband when he went to pick up the latest order — instead of offering an apology.

Among our staff, this location has earned the nickname “coffee roulette” — because you never know what you’re going to get. Accuracy, consistency, and basic customer service are seriously lacking.

We truly value supporting local, but Tim Hortons Virgil has made it impossible. Terrible service from start to finish!

Nothing bad to say about this location. Food is great, coffee is piping hot (or ice cold if you want it that way) and the staff is so great. I want to shout out Sarah, she works mornings and is such a gem. So smiley, polite, and accommodating. 10/10 team!

Good natural food

Absolutely terrible.

Atmosphere: 2

Food: 1

Service: 2

I went on nov 19at near 8:20am and unfortunately i bought vanilla cream cold brew. Afterwards I fell really sick and suffered from bad diarrhoea. Please if you do not have fresh drinks do not serve it. Refuse to serve, at least people won’t be sick. I hope this message will aware the managers. Already complaint to the head office in guest service department.

Service: 1

This location is quick and convenient. Easy to get to, and fast with the drive thru

Atmosphere: 5

Food: 5

Service: 5

Slowest timhortons in the area line up almost out the door any they have two workers staring at the donuts with a tablet

Food: 2

Service: 1

My server was rude. She didn’t ask me what I wanted. She just stared at me. I felt her dislike for me . My coffee was horrible and I will never go back. I’ll never go back there again.

Atmosphere: 2

Food: 2

Service: 1

Service took some time but food was great

Atmosphere: 5

Food: 5

Service: 3

Recommended dishes: Grilled Cheese Melt

They didn't have what I want because promotion ended and everything was too expensive, out of my budget.

Atmosphere: 5

Service: 4

Dirty washrooms, place doesn't look clean either

I was a customer from day one.
3days ago I ordered a muffin it was very cold inside or almost frozen.
I went back next morning and I mentioned about the cold muffin.
The answers were very very rude.
They told me “take or leave it or don’t came back again”.
The staff before were very friendly.
Not any more .
How sad .
From now on I can’t support these local businesses anymore.

Food: 1

Drove 15 minutes to get here before 10:00 p.m. and they already shut everything down, they had nothing to offer us. Tills closed. Super unsatisfied with this chain location.

Service: 1