Formal Complaint – Burger World Algonquin
I am writing to formally express my deep disappointment regarding an experience my family and I had today at Burger World on Algonquin.
This was our first time dining at this location. While seated, we were positioned behind a booth of three women whose conversation quickly became openly racist and derogatory. They made repeated negative remarks about Brown people, Indigenous people, and Black people — including comments about hygiene, appearance, names, and harmful stereotypes about receiving “free” benefits and “taking tax money.” The language and tone were offensive and dehumanizing.
These comments were made loudly and clearly within a public dining area. My husband, who is African, and I, who am Indigenous, had walked directly past this table before sitting down. The volume and persistence of the conversation made it impossible not to hear. This continued for approximately thirty minutes while we waited for our food.
After enduring repeated racist remarks, I addressed the individuals directly and expressed that their comments were unacceptable and offensive. The interaction escalated verbally. A manager (a woman wearing glasses) approached and asked both parties to stop, stating we were disturbing other guests — which I understand.
However, what followed was extremely concerning. The manager then spent approximately ten minutes at our table emphasizing that she personally knew the family involved and that they had “mixed children” in their family. She repeatedly stated she was not taking sides, yet focused heavily on defending them and suggesting we should not have been listening to their “private conversation.”
It is important to note this occurred in a public dining space where the conversation was loud and ongoing. Suggesting we were at fault for hearing repeated racist remarks is dismissive and inappropriate. At no point did the manager apologize for the experience, acknowledge the harm caused, or express that such comments are not tolerated in the establishment.
We ultimately chose to leave because it became clear that our concerns were not being validated and that the situation would not be handled appropriately. The only apology we received was from the cashier when we paid.
As an Indigenous, mixed-race family in 2026, this experience was unacceptable. Public spaces should be safe and respectful for everyone. I am disappointed not only by the behavior of the individuals involved, but by the lack of meaningful response from management.
I hope this matter is taken seriously.
Staying anonymous because we are new in this community and I don’t know what to expect from all this.
Kaitlin Tropper
Love this place. Been coming here with my parents while I was in university. I do miss it and hoping to be back one day.
Atmosphere: 5
Food: 5
Service: 5
Andrew Couche
I was pleasantly surprised at the quality of the burger, but the name says it all. Quick service, juicy burger and friendly to boot. Seems to be a local favorite and definitely a good bang for your buck considering the options in town. I would go back for sure.
Atmosphere: 5
Food: 5
Service: 5
Corey “Sanchez” Amyotte
Best restaurant in North Bay! The staff is always friendly and welcoming. Food is delicious. Atmosphere is always inviting and family oriented. The menu offer a variety of foods from burgers and hotdogs to chicken parmesan dinners (also have fish dinners, just not my thing). They also offer delivery and online/phone ordering.
Stop reading this review and just go in and give them a try! 😁
Atmosphere: 5
Food: 5
Service: 5
K L
This location has always been my favourite in North Bay up until tonight.
The young girl working the check out cash at around 5:30pm was pretty rude and made me feel like I was a nuisance for simply picking up a prepaid order, all she had to do was hand it to me, but couldn’t do that without an attitude or smile I guess.
I get home (40 minutes away) and am HALFWAY through eating my poutine to only nearly eat a STAPLE that was very bent and clearly cooked into the food and is not really something you ever want to find while eating… of all things.
Given the lack of responses to other food related issues posted here, I am concerned about their food handling and health and safety practices and am pretty turned off to going back. Which is very unfortunate as I love the food here :(
Food: 1
Service: 1
Leslie Mantha
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Lloyd Hall
Lots of good food. Price was reasonable for this day and age.
Atmosphere: 5
Food: 5
Service: 5
Patric Cote
Was very disappointed about the food. Ordered three pogo poutine combos. The poutines we're all half full. Couldn't believe the ammount we got. The pogos weren't great at all either, tasted like they were done in a microwave. The burger world on hammond is much better.
Great little burger place. Diner style decor, great burgers, friendly staff. We stop in Everytime we're in North Bay.
Fish Lips
Nice place. Had breakfast with my wife. Got to say over $40 for 2 breakfasts is a little much for a few eggs. It was good but no seasoning, a little bland. Service was perfect and its definitely a nice place. Yes... I will come back to try brunch or diner. Burgers next. Stay tuned for more.
Atmosphere: 4
Food: 4
Service: 5
Julie T
Picked up food to eat at the waterfront. Delicious hamburger and fries were fresh cut and not too crispy. Recommend!!
Food: 5
Service: 5
Recommended dishes: Hamburger Combo 4 Oz
Kevin Boucher
Had breakfast and it was very good, solid portion size of a little too much, great service. It was my first visit and I’ll be back.
Formal Complaint – Burger World Algonquin I am writing to formally express my deep disappointment regarding an experience my family and I had today at Burger World on Algonquin. This was our first time dining at this location. While seated, we were positioned behind a booth of three women whose conversation quickly became openly racist and derogatory. They made repeated negative remarks about Brown people, Indigenous people, and Black people — including comments about hygiene, appearance, names, and harmful stereotypes about receiving “free” benefits and “taking tax money.” The language and tone were offensive and dehumanizing. These comments were made loudly and clearly within a public dining area. My husband, who is African, and I, who am Indigenous, had walked directly past this table before sitting down. The volume and persistence of the conversation made it impossible not to hear. This continued for approximately thirty minutes while we waited for our food. After enduring repeated racist remarks, I addressed the individuals directly and expressed that their comments were unacceptable and offensive. The interaction escalated verbally. A manager (a woman wearing glasses) approached and asked both parties to stop, stating we were disturbing other guests — which I understand. However, what followed was extremely concerning. The manager then spent approximately ten minutes at our table emphasizing that she personally knew the family involved and that they had “mixed children” in their family. She repeatedly stated she was not taking sides, yet focused heavily on defending them and suggesting we should not have been listening to their “private conversation.” It is important to note this occurred in a public dining space where the conversation was loud and ongoing. Suggesting we were at fault for hearing repeated racist remarks is dismissive and inappropriate. At no point did the manager apologize for the experience, acknowledge the harm caused, or express that such comments are not tolerated in the establishment. We ultimately chose to leave because it became clear that our concerns were not being validated and that the situation would not be handled appropriately. The only apology we received was from the cashier when we paid. As an Indigenous, mixed-race family in 2026, this experience was unacceptable. Public spaces should be safe and respectful for everyone. I am disappointed not only by the behavior of the individuals involved, but by the lack of meaningful response from management. I hope this matter is taken seriously. Staying anonymous because we are new in this community and I don’t know what to expect from all this.
Love this place. Been coming here with my parents while I was in university. I do miss it and hoping to be back one day.
Atmosphere: 5
Food: 5
Service: 5
I was pleasantly surprised at the quality of the burger, but the name says it all. Quick service, juicy burger and friendly to boot. Seems to be a local favorite and definitely a good bang for your buck considering the options in town. I would go back for sure.
Atmosphere: 5
Food: 5
Service: 5
Best restaurant in North Bay! The staff is always friendly and welcoming. Food is delicious. Atmosphere is always inviting and family oriented. The menu offer a variety of foods from burgers and hotdogs to chicken parmesan dinners (also have fish dinners, just not my thing). They also offer delivery and online/phone ordering.
Stop reading this review and just go in and give them a try! 😁
Atmosphere: 5
Food: 5
Service: 5
This location has always been my favourite in North Bay up until tonight.
The young girl working the check out cash at around 5:30pm was pretty rude and made me feel like I was a nuisance for simply picking up a prepaid order, all she had to do was hand it to me, but couldn’t do that without an attitude or smile I guess.
I get home (40 minutes away) and am HALFWAY through eating my poutine to only nearly eat a STAPLE that was very bent and clearly cooked into the food and is not really something you ever want to find while eating… of all things.
Given the lack of responses to other food related issues posted here, I am concerned about their food handling and health and safety practices and am pretty turned off to going back. Which is very unfortunate as I love the food here :(
Food: 1
Service: 1
Excellent service and food
Atmosphere: 5
Food: 5
Service: 5
Lots of good food. Price was reasonable for this day and age.
Atmosphere: 5
Food: 5
Service: 5
Was very disappointed about the food. Ordered three pogo poutine combos. The poutines we're all half full. Couldn't believe the ammount we got. The pogos weren't great at all either, tasted like they were done in a microwave. The burger world on hammond is much better.
Food: 1
Very friendly atmosphere great portions
Atmosphere: 5
Food: 5
Service: 5
Nicest place on Northbay
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great little burger place. Diner style decor, great burgers, friendly staff. We stop in Everytime we're in North Bay.
Nice place. Had breakfast with my wife. Got to say over $40 for 2 breakfasts is a little much for a few eggs. It was good but no seasoning, a little bland. Service was perfect and its definitely a nice place. Yes... I will come back to try brunch or diner. Burgers next. Stay tuned for more.
Atmosphere: 4
Food: 4
Service: 5
Picked up food to eat at the waterfront.
Delicious hamburger and fries were fresh cut and not too crispy. Recommend!!
Food: 5
Service: 5
Recommended dishes: Hamburger Combo 4 Oz
Had breakfast and it was very good, solid portion size of a little too much, great service. It was my first visit and I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Definitely going back again and again.
Atmosphere: 5
Food: 5
Service: 5
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