I am a customer just finishing a meal add Mr Poncho's North Bay on Main Street just to let whoever know the food was excellent place is very clean which is a must with me service was very good there should be more people in here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Tacos
Sarah Kosar
What's happened to this business? This was a go-to for our family. Now they do not offer menu items despite advertising on their socials, the quality of food has gone done and prices have gone up, open unusual hours and closing early.
Service: 1
Andrew McLaren
Tried to place an order for combo for two over the phone and was told they don't offer it anymore. It's still on the online menu and on skip. Just didn't want the Buisness?
Atmosphere: 1
Food: 1
Service: 1
Kashish Khunger
I recently enjoyed the burrito platter at Mr. Pancho's, and it was fantastic. The burritos were delicious and filled. I also got a free drink with my platter, which was a great bonus. The service was excellent I highly recommend Mr. Pancho's for a satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
The Lougheeds
Sad that the quality of the food has gone down. We have been coming here every summer and Mr. Pancho used to be excellent. Not any more - the pork in the burrito was very dry and in general the flavours were not there. After many years of it being our favourite place, we won’t be coming back.
Herbert Froggington
Very disappointing. Service was terrible and they admitted to us that they heated food up in the microwave. Used to come here every year, but that's ending this year. Genuinely awful food, pork was dry and there wasn't even beans and rice in the burritos. Also, our orders were wrong. Plus, they had some awful music playing. Most upsetting, the orange Jarritos bottle in the front was gone. Very saddening changes.
Atmosphere: 1
Food: 1
Service: 1
MissLeighShannon
Best Salsa anywhere!
Atmosphere: 5
Food: 5
Service: 5
Mark Boller
Spicy but very good food. Been here a few times and will come again. Friendly service and comfortable atmosphere serving authentic Mexican food in sizable portions
Atmosphere: 5
Food: 4
Service: 5
Kris boucher
This might be the worst burrito i've ever had. If I reheated a burrito from last nights dinner it would be better than this. What a let down.
Atmosphere: 3
Food: 1
Service: 5
Jessica C.
Very disappointing tacos. Birria tacos were lukewarm, soggy, and flavourless. I would feel bad feeding these to the feral raccoon in my yard. Took one bite and ended up throwing them out and going to a different restaurant.
I've dined at the Algonquin location several times since they opened, and I'd say they're overall okay. I've never had a terrible experience here though, and their tacos are tasty. Staff has always been good to me.
First of all, I understand the owner is Mexican and may be from Mexico, but this is NOT authentic Mexican food. However, being that North Bay is limited in Mexican cuisine, this place is OK for taco cravings.
Pros: tacos are loaded - lots of meat and fresh toppings, and they have awesome sauces. Tasty tacos! They're around $5.50 each or 3 for $15.
Cons: they don't serve free chips and salsa like most other Mexican restaurants do. I tried to dine in on May 31 2025 and restaurant was closed, even though online and Facebook said they were open. Tried calling on June 5 2025 to make sure they were open before I came over, and no one answered. I decided to just drive over since online said they were open, and they were open, and I was the only patron there. Someone should've been able to answer the phone right? The whole restaurant looked like it was closed up/kitchen closed and there were no smells of anything cooking. No music was playing like there used to be. The only worker there heated up my order in a microwave, and they were unable to give me a full order of a side due to it running out - something that seems to happen a lot there: running out of ingredients and menu items. It was quite off putting that the restaurant seemed like their kitchen was closed, and my meal was thrown together with ingredients pulled out of a fridge and heated up. The worker didn't wear any gloves while preparing my order. The tacos were good though, and the worker was friendly. The attached pic is what I ordered and ate, for $30 including a tip. They're becoming pretty expensive for okay Mexican food. In general, they're a bit overpriced (see attached photo of menu).
A few years ago, I had sort of an awkward/rude confrontation with the owner; in which he argued with me that I didn't order something when I did and paid for it.
They do seem different in terms of quality and service than they were a few years ago - slowly declining perhaps?
No parking - gotta park and pay on the street.
Overall, I'd say they're a little overpriced, but they serve alright Mexican food. I'll be back for more tacos. 3.5/5 stars.
What is pictured vs what I got lol. Was very excited to try the quesoburrios. The photo looked pretty amazing. What I got was less than sub par for $25. Instead of me just complaining online, I reached out to the resturaunt by phone. They instructed me even though it was ordered through Me Ponchos I had to call Casa Maria if I had any concerns. Kind of weird customer service. Reached out to them, they seen the msg annd didn’t respond. Few days later sent an ? and got a very short and cold response saying I had to come to their location in person the next day for a more toasted taco. Well I work, and don’t appriciate the lack of customer service. A better approach then a non apology cold response would have been “sorry your meal wasn’t to our standards, I’ve added a credit to your account for your next order to use at your leisure” That would have ensured that I ordered again, and ordered more, ultimately making them more money while giving another opportunity. But giving an ultimatium if I wanted a taco I must go the following morning, is quite silly. I told them I worked that day and they didn’t even respond. Lack of care. Would be better if they used photos of their real food vs google images. Wish they would have just provided basic customer service so I didn’t even have to bother with a review like this, but for the price you pay for their menu items you would expect good food and service
Kassandra Servello
What is pictured vs what I got lol. Was very excited to try the quesoburrios. The photo looked pretty amazing. What I got was less than sub par for $25. Instead of me just complaining online, I reached out to the resturaunt by phone. They instructed me even though it was ordered through Me Ponchos I had to call Casa Maria if I had any concerns. Kind of weird customer service. Reached out to them, they seen the msg annd didn’t respond. Few days later sent an ? and got a very short and cold response saying I had to come to their location in person the next day for a more toasted taco. Well I work, and don’t appriciate the lack of customer service. A better approach then a non apology cold response would have been “sorry your meal wasn’t to our standards, I’ve added a credit to your account for your next order to use at your leisure” That would have ensured that I ordered again, and ordered more, ultimately making them more money while giving another opportunity. But giving an ultimatium if I wanted a taco I must go the following morning, is quite silly. I told them I worked that day and they didn’t even respond. Lack of care. Would be better if they used photos of their real food vs google images. Wish they would have just provided basic customer service so I didn’t even have to bother with a review like this, but for the price you pay for their menu items you would expect good food and service
Atmosphere: 1
Food: 1
Service: 1
Rachel Morin
Generally delicious and the staff are so kind. Sometimes the food isn't as good (I think if it's prepared by someone else, they may have hired new staff recently). Consistency could be improved but otherwise it's excellent. Best Mexican cuisine around. It's authentic, fresh, and so incredibly tasty!
I am a customer just finishing a meal add Mr Poncho's North Bay on Main Street just to let whoever know the food was excellent place is very clean which is a must with me service was very good there should be more people in here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Soft Tacos
What's happened to this business? This was a go-to for our family. Now they do not offer menu items despite advertising on their socials, the quality of food has gone done and prices have gone up, open unusual hours and closing early.
Service: 1
Tried to place an order for combo for two over the phone and was told they don't offer it anymore. It's still on the online menu and on skip. Just didn't want the Buisness?
Atmosphere: 1
Food: 1
Service: 1
I recently enjoyed the burrito platter at Mr. Pancho's, and it was fantastic. The burritos were delicious and filled. I also got a free drink with my platter, which was a great bonus. The service was excellent I highly recommend Mr. Pancho's for a satisfying meal.
Atmosphere: 5
Food: 5
Service: 5
Sad that the quality of the food has gone down. We have been coming here every summer and Mr. Pancho used to be excellent. Not any more - the pork in the burrito was very dry and in general the flavours were not there. After many years of it being our favourite place, we won’t be coming back.
Very disappointing. Service was terrible and they admitted to us that they heated food up in the microwave. Used to come here every year, but that's ending this year. Genuinely awful food, pork was dry and there wasn't even beans and rice in the burritos. Also, our orders were wrong. Plus, they had some awful music playing. Most upsetting, the orange Jarritos bottle in the front was gone.
Very saddening changes.
Atmosphere: 1
Food: 1
Service: 1
Best Salsa anywhere!
Atmosphere: 5
Food: 5
Service: 5
Spicy but very good food. Been here a few times and will come again. Friendly service and comfortable atmosphere serving authentic Mexican food in sizable portions
Atmosphere: 5
Food: 4
Service: 5
This might be the worst burrito i've ever had. If I reheated a burrito from last nights dinner it would be better than this. What a let down.
Atmosphere: 3
Food: 1
Service: 5
Very disappointing tacos. Birria tacos were lukewarm, soggy, and flavourless. I would feel bad feeding these to the feral raccoon in my yard. Took one bite and ended up throwing them out and going to a different restaurant.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I've dined at the Algonquin location several times since they opened, and I'd say they're overall okay. I've never had a terrible experience here though, and their tacos are tasty. Staff has always been good to me.
First of all, I understand the owner is Mexican and may be from Mexico, but this is NOT authentic Mexican food. However, being that North Bay is limited in Mexican cuisine, this place is OK for taco cravings.
Pros: tacos are loaded - lots of meat and fresh toppings, and they have awesome sauces. Tasty tacos! They're around $5.50 each or 3 for $15.
Cons: they don't serve free chips and salsa like most other Mexican restaurants do.
I tried to dine in on May 31 2025 and restaurant was closed, even though online and Facebook said they were open.
Tried calling on June 5 2025 to make sure they were open before I came over, and no one answered. I decided to just drive over since online said they were open, and they were open, and I was the only patron there. Someone should've been able to answer the phone right?
The whole restaurant looked like it was closed up/kitchen closed and there were no smells of anything cooking. No music was playing like there used to be. The only worker there heated up my order in a microwave, and they were unable to give me a full order of a side due to it running out - something that seems to happen a lot there: running out of ingredients and menu items. It was quite off putting that the restaurant seemed like their kitchen was closed, and my meal was thrown together with ingredients pulled out of a fridge and heated up. The worker didn't wear any gloves while preparing my order. The tacos were good though, and the worker was friendly.
The attached pic is what I ordered and ate, for $30 including a tip. They're becoming pretty expensive for okay Mexican food.
In general, they're a bit overpriced (see attached photo of menu).
A few years ago, I had sort of an awkward/rude confrontation with the owner; in which he argued with me that I didn't order something when I did and paid for it.
They do seem different in terms of quality and service than they were a few years ago - slowly declining perhaps?
No parking - gotta park and pay on the street.
Overall, I'd say they're a little overpriced, but they serve alright Mexican food. I'll be back for more tacos. 3.5/5 stars.
Delicious, authentic food, fast, friendly service. Outstanding!
What is pictured vs what I got lol.
Was very excited to try the quesoburrios. The photo looked pretty amazing.
What I got was less than sub par for $25.
Instead of me just complaining online, I reached out to the resturaunt by phone. They instructed me even though it was ordered through Me Ponchos I had to call Casa Maria if I had any concerns. Kind of weird customer service. Reached out to them, they seen the msg annd didn’t respond. Few days later sent an ? and got a very short and cold response saying I had to come to their location in person the next day for a more toasted taco.
Well I work, and don’t appriciate the lack of customer service. A better approach then a non apology cold response would have been “sorry your meal wasn’t to our standards, I’ve added a credit to your account for your next order to use at your leisure”
That would have ensured that I ordered again, and ordered more, ultimately making them more money while giving another opportunity. But giving an ultimatium if I wanted a taco I must go the following morning, is quite silly. I told them I worked that day and they didn’t even respond. Lack of care. Would be better if they used photos of their real food vs google images. Wish they would have just provided basic customer service so I didn’t even have to bother with a review like this, but for the price you pay for their menu items you would expect good food and service
What is pictured vs what I got lol.
Was very excited to try the quesoburrios. The photo looked pretty amazing.
What I got was less than sub par for $25.
Instead of me just complaining online, I reached out to the resturaunt by phone. They instructed me even though it was ordered through Me Ponchos I had to call Casa Maria if I had any concerns. Kind of weird customer service. Reached out to them, they seen the msg annd didn’t respond. Few days later sent an ? and got a very short and cold response saying I had to come to their location in person the next day for a more toasted taco.
Well I work, and don’t appriciate the lack of customer service. A better approach then a non apology cold response would have been “sorry your meal wasn’t to our standards, I’ve added a credit to your account for your next order to use at your leisure”
That would have ensured that I ordered again, and ordered more, ultimately making them more money while giving another opportunity. But giving an ultimatium if I wanted a taco I must go the following morning, is quite silly. I told them I worked that day and they didn’t even respond. Lack of care. Would be better if they used photos of their real food vs google images. Wish they would have just provided basic customer service so I didn’t even have to bother with a review like this, but for the price you pay for their menu items you would expect good food and service
Atmosphere: 1
Food: 1
Service: 1
Generally delicious and the staff are so kind. Sometimes the food isn't as good (I think if it's prepared by someone else, they may have hired new staff recently). Consistency could be improved but otherwise it's excellent. Best Mexican cuisine around. It's authentic, fresh, and so incredibly tasty!
Food: 4
Service: 5
Recommended dishes: Sauce, Soft Tacos
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