I’ve always loved Pizza Hut—the food is consistently great, and it’s been a go-to in my family for years. But the service I experienced today was honestly disappointing and upsetting.
My mom had placed a pickup order for me, and since I got off work earlier than expected, I popped in to see if it was possibly ready. I would’ve been totally fine if it wasn’t, but the girl who spoke to me was immediately rude. No greeting, no smile, just a dismissive attitude like I was bothering her. I let it go, thinking maybe she was having a rough day.
When I came back a few minutes later to actually pick up the order, an elderly woman came in before me. She had been trying to place an order by phone but couldn’t get through, so she came in hoping to place it at the counter. The young man at the counter told her they’re “not allowed” to answer the phones and that it’s “impossible” to order in person. He insisted she had to use the app. She explained that her phone only calls and texts—she doesn’t know how to use apps. His response lacked any empathy or understanding.
This poor woman was clearly struggling, and no one offered a solution or even a bit of kindness. I was so disturbed by how she was treated that I stayed to help her order from my phone when she came back with her friend.
This experience made me really disappointed in how some people in my generation treat others—especially the elderly. Not everyone grew up with smartphones and apps. There needs to be patience, flexibility, and basic respect, especially in customer service. I truly hope this location considers offering better training or guidelines for how to treat customers, because today was unacceptable.
Pizza Hut, I still love your food—but today, your Lakeshore location let me down.
Becca Desroches
Got pizza today, pizza was paper thin, undercooked. I got really sick after eating it do not go here. Also waited 30+ minutes for the pizza and there was no one else there
Eswar Vijayaragavan
I had a disappointing experience at this location. Unlike other stores in North Bay and Sturgeon Falls, which provide excellent service, this one fell short. After placing our order, we waited nearly half a hour without any update. The staff did not inform us when our food was ready; it was simply left on the counter. When we inquired, we were told we had to collect it ourselves. While I understand self-service policies, a basic level of courtesy such as informing customers when their order is ready would have made a significant difference.
Trenton Luxton
Horrible service never going back again
claude tremblay
Great service 👏
Tim Webster
So sad, this place has been in North Bay for so long, I can only guess it is new people running this business. The Service super slow, the oil that was on top of the pizza was so bad, toppings were sparse. They didn't have any salads at all when we were there. The waitress was also complaining about management. Could see the amount of people in the back and only one waitress. The quality of the pizza was the worst I have seen. So disappointed, will be waiting to see the sign outside say CLOSED.
Jeremy Harrison
Honestly the worst restaurant service I’ve probably ever had… made a reservation for 5:30pm the night before, showed up 5 minutes early to make sure I was on time for the reservation. Then waited 15 minutes to be sat down while there was only 5 total tables full in the restaurant. Waited from 5:45 to 6:30 did not even get our drink orders taken in 45 minutes. Watched another couple wait 25 minutes just to pay their bill…. Ended up walking out of the restaurant very disappointed with what this Pizza Hut has become…. Shocked they are still open…
I ordered the XL Panouramous pizza from this Pizza Hut location, expecting one large pizza as advertised. When I arrived to pick up my order, I was given two small pizzas instead. I immediately informed the staff that this was incorrect, but they refused to fix the mistake or offer any solution for a $30 item on my $75 order.
The mac & cheese pasta I ordered was a joke; there were barely 12 noodles in the entire container.
When I called the store regarding the pizza error, the employee I spoke with was rude, argumentative, and refused to apologize for the error. Terrible customer service.
Ryan Wilcox
Always quick and easy to order from!!
Crystal Lamothe
Just disgusting. Paper thin pizza extremely greasy. Undercooked. Pasta dishes not full. Not even a full layer of pasta. Such a waste of money and my time. Supervisors horrible. They said it all looks perfect on their side.
Shauna Jensen
No one in the restaurant besides someone else for take out so it was not very busy. Ordered was supposed to be ready for 2:27… wasn't ready til 2:45. Almost 20 minutes late. No friendliness, didn't care that they were late, not apologetic in any way. Likely won't use them for take out again. Driveway was also hard to get into due to the plowed snow.
Ed Ross
Nice and clean. Pizza was great..couteous staff...but no buffet pizza lunches or suppers...i miss them
Great customer service and friendly service
Really impressed with the driver!
Nice service and good food.
Review for Pizza Hut on Lakeshore
I’ve always loved Pizza Hut—the food is consistently great, and it’s been a go-to in my family for years. But the service I experienced today was honestly disappointing and upsetting.
My mom had placed a pickup order for me, and since I got off work earlier than expected, I popped in to see if it was possibly ready. I would’ve been totally fine if it wasn’t, but the girl who spoke to me was immediately rude. No greeting, no smile, just a dismissive attitude like I was bothering her. I let it go, thinking maybe she was having a rough day.
When I came back a few minutes later to actually pick up the order, an elderly woman came in before me. She had been trying to place an order by phone but couldn’t get through, so she came in hoping to place it at the counter. The young man at the counter told her they’re “not allowed” to answer the phones and that it’s “impossible” to order in person. He insisted she had to use the app. She explained that her phone only calls and texts—she doesn’t know how to use apps. His response lacked any empathy or understanding.
This poor woman was clearly struggling, and no one offered a solution or even a bit of kindness. I was so disturbed by how she was treated that I stayed to help her order from my phone when she came back with her friend.
This experience made me really disappointed in how some people in my generation treat others—especially the elderly. Not everyone grew up with smartphones and apps. There needs to be patience, flexibility, and basic respect, especially in customer service. I truly hope this location considers offering better training or guidelines for how to treat customers, because today was unacceptable.
Pizza Hut, I still love your food—but today, your Lakeshore location let me down.
Got pizza today, pizza was paper thin, undercooked. I got really sick after eating it do not go here. Also waited 30+ minutes for the pizza and there was no one else there
I had a disappointing experience at this location. Unlike other stores in North Bay and Sturgeon Falls, which provide excellent service, this one fell short. After placing our order, we waited nearly half a hour without any update. The staff did not inform us when our food was ready; it was simply left on the counter. When we inquired, we were told we had to collect it ourselves. While I understand self-service policies, a basic level of courtesy such as informing customers when their order is ready would have made a significant difference.
Horrible service never going back again
Great service 👏
So sad, this place has been in North Bay for so long, I can only guess it is new people running this business. The Service super slow, the oil that was on top of the pizza was so bad, toppings were sparse. They didn't have any salads at all when we were there. The waitress was also complaining about management. Could see the amount of people in the back and only one waitress. The quality of the pizza was the worst I have seen. So disappointed, will be waiting to see the sign outside say CLOSED.
Honestly the worst restaurant service I’ve probably ever had… made a reservation for 5:30pm the night before, showed up 5 minutes early to make sure I was on time for the reservation. Then waited 15 minutes to be sat down while there was only 5 total tables full in the restaurant. Waited from 5:45 to 6:30 did not even get our drink orders taken in 45 minutes. Watched another couple wait 25 minutes just to pay their bill…. Ended up walking out of the restaurant very disappointed with what this Pizza Hut has become…. Shocked they are still open…
Restaurantji Recommends
I ordered the XL Panouramous pizza from this Pizza Hut location, expecting one large pizza as advertised. When I arrived to pick up my order, I was given two small pizzas instead. I immediately informed the staff that this was incorrect, but they refused to fix the mistake or offer any solution for a $30 item on my $75 order.
The mac & cheese pasta I ordered was a joke; there were barely 12 noodles in the entire container.
When I called the store regarding the pizza error, the employee I spoke with was rude, argumentative, and refused to apologize for the error. Terrible customer service.
Always quick and easy to order from!!
Just disgusting. Paper thin pizza extremely greasy. Undercooked. Pasta dishes not full. Not even a full layer of pasta. Such a waste of money and my time. Supervisors horrible. They said it all looks perfect on their side.
No one in the restaurant besides someone else for take out so it was not very busy. Ordered was supposed to be ready for 2:27… wasn't ready til 2:45. Almost 20 minutes late. No friendliness, didn't care that they were late, not apologetic in any way. Likely won't use them for take out again. Driveway was also hard to get into due to the plowed snow.
Nice and clean. Pizza was great..couteous staff...but no buffet pizza lunches or suppers...i miss them
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