I had one of the worst restaurant experiences of my life at this A&W last week. I ordered two Chicken Buddy Burgers, and what I witnessed in the kitchen was beyond disgusting and unacceptable in Canada.
The two staff members preparing food had extremely dirty clothes — the man was wearing filthy jeans that looked like they hadn’t been washed in over a year. His body looked unclean, his hair was messy and clumped, and neither of them wore hats, gloves, or followed any basic hygiene standards.
Right in front of me, they prepared my sandwich with their bare hands. • They placed the burger patty directly on the bun. • Then picked up lettuce with their hands and threw it on the burger. • The man grabbed a slice of cheese with his bare fingers and placed it on top, then closed the bun. No gloves. No care. Pure contamination.
It didn’t stop there. At the same time, another customer came in. The same man took the order at the cash register, handled cash with his bare hands, gave change back, and immediately returned to the kitchen to continue making sandwiches — again with no handwashing, no gloves, nothing.
This was absolutely revolting. I was so disgusted that I threw away the sandwiches I had just bought for my children right there in the restaurant’s garbage bin. I could not let my kids eat food prepared in such filthy and unhygienic conditions.
This was not only the dirtiest but also the most unprofessional restaurant experience I’ve ever had in Canada. The level of hygiene was below any acceptable standard. From that day on, I swore never to set foot in this A&W again. I will never trust this location, and honestly, after seeing this, I don’t think I will ever buy burgers from A&W again. At least when I order pizza, I know it goes in the oven and doesn’t get touched by such dirty hands.
Absolutely shameful and disgusting. ⭐️ 0/5 — If I could give negative stars, I would.
snoopy snoops
My second go-to burger joint in fast food restaurants that is fast, convenient and enjoyable by all ages. Grass fed beef, good quality food, great service and mostly clean. I only dislike the industrial floor looks dirty. Love the high chairs. Would I eat here again? Yes. Look out for specials!
Atmosphere: 4
Food: 5
Service: 5
charles Deane
Friendly staff and some good deals are available. Not many people present when I was there.
Atmosphere: 4
Food: 3
Service: 4
bryan clemente
the crew did not use gloves when preparing the bread.🤨
jeffrey obeng
Best service I've got in a while
Atmosphere: 4
Food: 4
Service: 5
Gt Tango
Food is good and very nice staff but would be nice if they used gloves
Atmosphere: 5
Food: 5
Service: 5
pontm l
Nice to have the drink in an icy glass
Atmosphere: 4
Food: 4
Service: 4
Ms.T
Excellent professional customer service and friendly Staff. The food is fresh,tasty and hot. Burgers,fries,gravy and onion rings are the Best.The entire place is always kept clean.
Atmosphere: 5
Food: 5
Service: 5
Chloe Green
The person that served me was friendly and fast. He informed me on all the options i had available. The food came quickly aftet i ordered it
Atmosphere: 5
Food: 5
Service: 5
Vishesh Nijhara
Great staff, clean facility, not too crowded, open 24*7..The veggie burger options are great, reasonably priced and good quality maintained. The staff is welcoming, friendly and always careful to customer needs. Overall a wonderful experience, and always a pleasure visiting this A&W location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Masala Veggie Burger, Chubby Chicken Burger, Chubby Chicken, French Fries, Chubby Chicken Burger Combo
No hand sanitizer after entering the place was a red flag for me. Then the washrooms were blocked off. The placed smelled like cleaning chemicals and old mop. I won't be back.
Atmosphere: 3
Food: 3
Service: 4
Buse Bakioğlu
great service by front desk staff :)
Waseem Al-Muttairi
Amazing place, very quite and peaceful. Staff are friendly cheerful. And the food is, well it's Canadian A&W, so it's very tasteful.
Atmosphere: 5
Food: 5
Service: 5
Terrence Ramkissoon
The cool are using there hand to make the food with out any gloves or washing there hands after taking the order touching everything very nasty
Atmosphere: 3
Food: 1
Service: 1
Alberto R.
Employee was using the cash register and then proceeded to place onion rings in the fryer with his bare hands. No hairnet in sight nor one for their beard. I opted for a root beer and not eat any food. The table where I sat was sticky and the floor wasn’t any better. Not coming back.
I had one of the worst restaurant experiences of my life at this A&W last week.
I ordered two Chicken Buddy Burgers, and what I witnessed in the kitchen was beyond disgusting and unacceptable in Canada.
The two staff members preparing food had extremely dirty clothes — the man was wearing filthy jeans that looked like they hadn’t been washed in over a year. His body looked unclean, his hair was messy and clumped, and neither of them wore hats, gloves, or followed any basic hygiene standards.
Right in front of me, they prepared my sandwich with their bare hands.
• They placed the burger patty directly on the bun.
• Then picked up lettuce with their hands and threw it on the burger.
• The man grabbed a slice of cheese with his bare fingers and placed it on top, then closed the bun.
No gloves. No care. Pure contamination.
It didn’t stop there. At the same time, another customer came in. The same man took the order at the cash register, handled cash with his bare hands, gave change back, and immediately returned to the kitchen to continue making sandwiches — again with no handwashing, no gloves, nothing.
This was absolutely revolting. I was so disgusted that I threw away the sandwiches I had just bought for my children right there in the restaurant’s garbage bin. I could not let my kids eat food prepared in such filthy and unhygienic conditions.
This was not only the dirtiest but also the most unprofessional restaurant experience I’ve ever had in Canada. The level of hygiene was below any acceptable standard.
From that day on, I swore never to set foot in this A&W again. I will never trust this location, and honestly, after seeing this, I don’t think I will ever buy burgers from A&W again. At least when I order pizza, I know it goes in the oven and doesn’t get touched by such dirty hands.
Absolutely shameful and disgusting.
⭐️ 0/5 — If I could give negative stars, I would.
My second go-to burger joint in fast food restaurants that is fast, convenient and enjoyable by all ages. Grass fed beef, good quality food, great service and mostly clean. I only dislike the industrial floor looks dirty. Love the high chairs. Would I eat here again? Yes. Look out for specials!
Atmosphere: 4
Food: 5
Service: 5
Friendly staff and some good deals are available. Not many people present when I was there.
Atmosphere: 4
Food: 3
Service: 4
the crew did not use gloves when preparing the bread.🤨
Best service I've got in a while
Atmosphere: 4
Food: 4
Service: 5
Food is good and very nice staff but would be nice if they used gloves
Atmosphere: 5
Food: 5
Service: 5
Nice to have the drink in an icy glass
Atmosphere: 4
Food: 4
Service: 4
Excellent professional customer
service and friendly Staff.
The food is fresh,tasty and hot.
Burgers,fries,gravy and onion rings are the Best.The entire place is always kept clean.
Atmosphere: 5
Food: 5
Service: 5
The person that served me was friendly and fast. He informed me on all the options i had available. The food came quickly aftet i ordered it
Atmosphere: 5
Food: 5
Service: 5
Great staff, clean facility, not too crowded, open 24*7..The veggie burger options are great, reasonably priced and good quality maintained. The staff is welcoming, friendly and always careful to customer needs. Overall a wonderful experience, and always a pleasure visiting this A&W location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Masala Veggie Burger, Chubby Chicken Burger, Chubby Chicken, French Fries, Chubby Chicken Burger Combo
Restaurantji Recommends
No hand sanitizer after entering the place was a red flag for me. Then the washrooms were blocked off. The placed smelled like cleaning chemicals and old mop. I won't be back.
Atmosphere: 3
Food: 3
Service: 4
great service by front desk staff :)
Amazing place, very quite and peaceful. Staff are friendly cheerful. And the food is, well it's Canadian A&W, so it's very tasteful.
Atmosphere: 5
Food: 5
Service: 5
The cool are using there hand to make the food with out any gloves or washing there hands after taking the order touching everything very nasty
Atmosphere: 3
Food: 1
Service: 1
Employee was using the cash register and then proceeded to place onion rings in the fryer with his bare hands. No hairnet in sight nor one for their beard. I opted for a root beer and not eat any food. The table where I sat was sticky and the floor wasn’t any better. Not coming back.
Atmosphere: 2
Food: 2
Service: 2
Loading...