Closing time is 8:30 pm on Saturdays. We arrived at 8:10 pm to order a drink, and there were no other customers in the store. Unfortunately, the staff was not friendly at all. She told us that since they were closing in five minutes, we could not place an order at the kiosk. After she prepared our order, she immediately asked us to leave because she wanted to close the store. This was very unprofessional and made us feel unwelcome. Sadly, this type of experience seems to happen often at this location.
urmila tamang
I had a very sad moment today at RFBT Yonge Sheppard, firstly staffs aren’t friendly, I went in to order for Mango Diamond slush as they were preparing it I saw they were not being hygienic, after they got my drink ready, I asked lady why she didn’t clean the stick that she was using to make my juice, I saw her cleaning all the dirty clothes on top of the sink where all those stick were placed, I kept telling her that she didn’t clean it before she used to make my juice but she pretended as if she couldn’t understand me. That was a very bad customer service, I am not going to trust any of this store anymore.
That is so disgusting and disappointing!!
I hope higher management are going to take this seriously.
Sofia M
Love the variety of the drinks here. Also, great customer service. Thank you, ladies!
Nima Foroughi
Is it acceptable to get charged $1 for tap water?
Arif Orya عارف اوریا
Great location. Love the Mango 🥭
Mia
Good customer service. Thank you Hanna, you're great ☺️
Hussein Moussa
SMILE – It Makes All the Difference
I visited the North York branch a few weeks ago. The juices were good, and the place was clean, both definite positives. However, the customer service felt cold and disengaged. Even a simple greeting seemed like an effort for the staff to acknowledge.
At the Sheppard and Yonge location yesterday, I arrived at 10:28 AM, just two minutes before their posted 10:30 AM opening. After greeting the staff, I was told they are not open yet without any explanation. When I asked again, I was told “10 minutes,” despite the sign saying otherwise. I waited next to the store, but there was no further acknowledgment once they opened.
Real Fruit offers good juices and clean stores, but the lack of basic courtesy ruins the experience. A simple smile would have made all the difference.
Because of this, I could never give 5 stars. Service needs serious improvement
Rainy
Mango diamond 👍🏻
JOHN Tae
Yummy drink selection. Excellent staff and service. Thank you A++++++ i always get mango anything!!! Jumbo size best value
Alice
I visited Real Fruit Bubble Tea for the first time on Christmas Eve, and it was a fantastic experience! I ordered the Oolong Dragon Milk Tea (Hot) with Boba, and it was absolutely delicious—perfect for the chilly weather. The ordering process is super convenient thanks to their self-serve kiosks, and I received my drink incredibly quickly. The combination of great taste, efficiency, and ease of ordering definitely makes me want to come back.
I bought the large mango slush it was so bad i don’t think the mangoes were fresh i fell ill and have to leave early from my work .
Customer service was not welcoming at all.
Food: 1
Service: 1
Rajane Paalisbo
Real Fruit serves good Sherbet smoothies (especially the Taro flavour). Just don't go when it's almost closing time because for some reason the drinks doesn't taste the same.
Atmosphere: 4
Food: 5
Service: 4
Vivian Cao
I really like mango slush at this location, taste is so good and fresh. Moreover, the staffs here are so nice and welcome. Definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
Hanh Pham
The customer service is good. It is was but the girl is hard working and really nice. Thank you
Closing time is 8:30 pm on Saturdays. We arrived at 8:10 pm to order a drink, and there were no other customers in the store. Unfortunately, the staff was not friendly at all. She told us that since they were closing in five minutes, we could not place an order at the kiosk. After she prepared our order, she immediately asked us to leave because she wanted to close the store. This was very unprofessional and made us feel unwelcome. Sadly, this type of experience seems to happen often at this location.
I had a very sad moment today at RFBT Yonge Sheppard, firstly staffs aren’t friendly, I went in to order for Mango Diamond slush as they were preparing it I saw they were not being hygienic, after they got my drink ready, I asked lady why she didn’t clean the stick that she was using to make my juice, I saw her cleaning all the dirty clothes on top of the sink where all those stick were placed, I kept telling her that she didn’t clean it before she used to make my juice but she pretended as if she couldn’t understand me.
That was a very bad customer service, I am not going to trust any of this store anymore.
That is so disgusting and disappointing!!
I hope higher management are going to take this seriously.
Love the variety of the drinks here. Also, great customer service. Thank you, ladies!
Is it acceptable to get charged $1 for tap water?
Great location. Love the Mango 🥭
Good customer service. Thank you Hanna, you're great ☺️
SMILE – It Makes All the Difference
I visited the North York branch a few weeks ago. The juices were good, and the place was clean, both definite positives. However, the customer service felt cold and disengaged. Even a simple greeting seemed like an effort for the staff to acknowledge.
At the Sheppard and Yonge location yesterday, I arrived at 10:28 AM, just two minutes before their posted 10:30 AM opening. After greeting the staff, I was told they are not open yet without any explanation. When I asked again, I was told “10 minutes,” despite the sign saying otherwise. I waited next to the store, but there was no further acknowledgment once they opened.
Real Fruit offers good juices and clean stores, but the lack of basic courtesy ruins the experience. A simple smile would have made all the difference.
Because of this, I could never give 5 stars. Service needs serious improvement
Mango diamond 👍🏻
Yummy drink selection. Excellent staff and service. Thank you A++++++ i always get mango anything!!! Jumbo size best value
I visited Real Fruit Bubble Tea for the first time on Christmas Eve, and it was a fantastic experience! I ordered the Oolong Dragon Milk Tea (Hot) with Boba, and it was absolutely delicious—perfect for the chilly weather. The ordering process is super convenient thanks to their self-serve kiosks, and I received my drink incredibly quickly. The combination of great taste, efficiency, and ease of ordering definitely makes me want to come back.
Restaurantji Recommends
A mix of mango and avocado smoothie is the best 👍
I bought the large mango slush it was so bad i don’t think the mangoes were fresh i fell ill and have to leave early from my work .
Customer service was not welcoming at all.
Food: 1
Service: 1
Real Fruit serves good Sherbet smoothies (especially the Taro flavour). Just don't go when it's almost closing time because for some reason the drinks doesn't taste the same.
Atmosphere: 4
Food: 5
Service: 4
I really like mango slush at this location, taste is so good and fresh. Moreover, the staffs here are so nice and welcome. Definitely come back again.
Atmosphere: 5
Food: 5
Service: 5
The customer service is good. It is was but the girl is hard working and really nice. Thank you
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Banana Smoothie
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