I visited this location around 11 AM and it’s the worst Tim Hortons I’ve ever been to. There wasn’t much rush in the café, yet it still took them 10 minutes just to take my order. I was standing at the counter waiting while the staff kept ignoring me. I ordered an iced coffee and a herb & garlic pastry, and the girl handed me a cold pastry without even heating it. Terrible customer service – very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Robert Goddard (Robbie)
Only one lady working there at night but she is the best
Atmosphere: 2
Food: 3
Service: 3
Manveer Amarjyoti
Wilfredo had a very positive vibe.
Service: 5
Efe Obukohwo
Nice place
Atmosphere: 5
Food: 5
Service: 5
Adam Smith
i dont really get food here but the times i have its been good. the only problem is the drinks. the iced capps and iced drinks are not really stirred long enough and it makes the drink more liquid. doesnt taste that good
Atmosphere: 5
Food: 3
Service: 5
Rafiqul Islam
I went yesterday this Tim Horton branch at 9 PM. Srerver Sasi is very rude and temper. She is always upset to serve and giving customer service. After finish my coffee I asked to Sasi could you please give me washroom key. She aggressively answered me washroom is closed at 10 PM. Then I told her right now 9:40 PM why you are refusing me to give the Key. Then she answered me you have to wait I am making food right now whereas another lady was free. Then she opened washroom after waiting 6 to 7 minutes. Sometimes I go this Tim hortons I get that lady several times . All the time her behavior very aggresive and rude. She doesn't know how to deal with customer
Atmosphere: 1
Food: 5
Service: 1
Kim Dillon
My experience here was okay, customer service was good I ordered and received it quickly.
Lee Soper-pike
Updated review because I realized it posted under wrong store my original review was meant for the 4211 keele st location now here . My apologies
Atmosphere: 5
Food: 5
Service: 5
Gaurav Kapoor
Felt so delighted with the services provided by ROSE, she was so polite and welcoming, an experience hard to get these days at tims. Shout out for Rose, keep it up !!
Atmosphere: 5
Food: 5
Service: 5
Diane Baichu (Nirmala)
Yes. I am Diane Baichu. I do t seem to understand that you guys are hiring new staff all the time that has no experience. I have so much experience and I have applied so many times. I and I vent get hired. For example. I went to the Tim Horton at finch and sentinel at the prtro Canada. I ordered I small black coiffée and I gave for 1.65 for my coffee. A minute later she said I didn’t pay for. Then thee was another woman that paid for a coffee and a croissant and she had to wait a pint time to get it. I would rethink. Then one day last Saturday then I went for my small black coffee with no sugar and no milk. You staff didn’t care. After tasting that there was sugar in my coffee I had to walk back to get a new one. (That should have not happened) when I have been going for years at that location. When she denied it and argued for a while I hand to speak up. She just laughed and said I Am sorry. After sipping that sugar coffee I had to go to the emergency because I am diabetic. Please get you act together because when you have a staff laughing that she is serving people things that they didn’t didn’t pay for will result a in a.
I ordered a small frozen lemonade and the idiot working there gave me a medium and it’s not even like she’s new. This is the experience one that has been working there nearly every day for almost a year now so please work on your listening skills and maybe when the service is better I will update my review.
Atmosphere: 1
Food: 1
Service: 1
Edgardo Reyes
Fast service and very nice staff 👍 very convenient . Just in front of Gate 80
Atmosphere: 5
Food: 5
Service: 5
John C
Great coffee as always and delicious donuts.
Atmosphere: 5
Food: 5
Service: 5
omid doust
Terrible experience. I bought an Apple Fritter from this store. There wasn't any apple inside the Apple Fritter. When I told them, they ignored and escaped from me by saying that they brought it like that into the store. They didn't apologize, no compassion, no sorry, no replacement, nothing!!! It totally shows their irresponsibility, no care to customers, no compassion, and bad service in addition to that bad quality product. I felt as a customer I was left alone and was betrayed like fraud. I submitted a complaint to the Tim's center and notified them of such complaint.
I visited this location around 11 AM and it’s the worst Tim Hortons I’ve ever been to. There wasn’t much rush in the café, yet it still took them 10 minutes just to take my order. I was standing at the counter waiting while the staff kept ignoring me. I ordered an iced coffee and a herb & garlic pastry, and the girl handed me a cold pastry without even heating it. Terrible customer service – very disappointing experience.
Atmosphere: 1
Food: 1
Service: 1
Only one lady working there at night but she is the best
Atmosphere: 2
Food: 3
Service: 3
Wilfredo had a very positive vibe.
Service: 5
Nice place
Atmosphere: 5
Food: 5
Service: 5
i dont really get food here but the times i have its been good. the only problem is the drinks. the iced capps and iced drinks are not really stirred long enough and it makes the drink more liquid. doesnt taste that good
Atmosphere: 5
Food: 3
Service: 5
I went yesterday this Tim Horton branch at 9 PM. Srerver Sasi is very rude and temper. She is always upset to serve and giving customer service. After finish my coffee I asked to Sasi could you please give me washroom key. She aggressively answered me washroom is closed at 10 PM. Then I told her right now 9:40 PM why you are refusing me to give the Key. Then she answered me you have to wait I am making food right now whereas another lady was free. Then she opened washroom after waiting 6 to 7 minutes. Sometimes I go this Tim hortons I get that lady several times . All the time her behavior very aggresive and rude. She doesn't know how to deal with customer
Atmosphere: 1
Food: 5
Service: 1
My experience here was okay, customer service was good I ordered and received it quickly.
Updated review because I realized it posted under wrong store my original review was meant for the 4211 keele st location now here . My apologies
Atmosphere: 5
Food: 5
Service: 5
Felt so delighted with the services provided by ROSE, she was so polite and welcoming, an experience hard to get these days at tims. Shout out for Rose, keep it up !!
Atmosphere: 5
Food: 5
Service: 5
Yes. I am Diane Baichu. I do t seem to understand that you guys are hiring new staff all the time that has no experience. I have so much experience and I have applied so many times. I and I vent get hired. For example. I went to the Tim Horton at finch and sentinel at the prtro Canada. I ordered I small black coiffée and I gave for 1.65 for my coffee. A minute later she said I didn’t pay for. Then thee was another woman that paid for a coffee and a croissant and she had to wait a pint time to get it. I would rethink. Then one day last Saturday then I went for my small black coffee with no sugar and no milk. You staff didn’t care. After tasting that there was sugar in my coffee I had to walk back to get a new one. (That should have not happened) when I have been going for years at that location. When she denied it and argued for a while I hand to speak up. She just laughed and said I
Am sorry. After sipping that sugar coffee I had to go to the emergency because I am diabetic. Please get you act together because when you have a staff laughing that she is serving people things that they didn’t didn’t pay for will result a in a.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I ordered a small frozen lemonade and the idiot working there gave me a medium and it’s not even like she’s new. This is the experience one that has been working there nearly every day for almost a year now so please work on your listening skills and maybe when the service is better I will update my review.
Atmosphere: 1
Food: 1
Service: 1
Fast service and very nice staff 👍 very convenient . Just in front of Gate 80
Atmosphere: 5
Food: 5
Service: 5
Great coffee as always and delicious donuts.
Atmosphere: 5
Food: 5
Service: 5
Terrible experience. I bought an Apple Fritter from this store. There wasn't any apple inside the Apple Fritter. When I told them, they ignored and escaped from me by saying that they brought it like that into the store. They didn't apologize, no compassion, no sorry, no replacement, nothing!!! It totally shows their irresponsibility, no care to customers, no compassion, and bad service in addition to that bad quality product. I felt as a customer I was left alone and was betrayed like fraud. I submitted a complaint to the Tim's center and notified them of such complaint.
Atmosphere: 1
Food: 1
Service: 1
Good services
Atmosphere: 4
Food: 5
Service: 5
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