They always have excuses and the items that you order is not available all the time. I live close by and whenever I go there and try to order something, I hear, “sorry not available now”. Horrible EXPERIENCE ALWAYS!
Atmosphere: 1
Food: 3
Service: 1
Manikaran Lingampally
Very fast and good service
Atmosphere: 5
Food: 4
Service: 5
fatima abdi
I am writing to express my disappointment with the customer service at this location, which I believe stems from managerial decisions. I used to enjoy visiting, as there were some excellent staff members.
During my last visit, I waited in line only to have a woman bud in front of me. When it was my turn, I informed Camille, the cashier, about the situation. Instead of addressing the issue, she rudely waved me away and instructed me to go to the next cashier, even though no one was there. This behavior is unacceptable; employees should politely correct such actions and ensure customers respect the line.
Due to this experience, I will no longer be visiting this location—or any Tim Hortons, for that matter. It’s unfortunate, as I feel I can save my money when faced with such poor service.
Atmosphere: 1
Food: 1
Service: 1
Chanika Clarke
I came to this location to pick up a two good to go order. The employees are very kind to help me. Tim Hortons needs to be reminded that when joining to the to-go the whole point is to get rid of surplus food instead of wasting it and throwing in the garbage. They shouldn't be limiting boxes of items. If it's day old and not a going to sell, put it in the box whether it be 7 or more! That's the whole point of the program.
Atmosphere: 3
Food: 4
Service: 4
jaffi jaffi
I just get services from another person but the girl named Allena she was very very rude with me why I didn't get it but it will be nice your employees get little bit better with the customer
Service: 1
O'Neil Williams Stephens
Went here picked up a turkey bacon club, a plain bagel with bacon and lettuce as well as 3 mango frozen lemonades with an oreo iced cap. The person who cashed me definitely misheard me as I was presented with 3 frozen lemonades instead of 3 mango ones. She then proceeded to tell me that I did not ask for the mango frozen lemonade despite having my family there during the order as they all had input of what they wanted. I did get the drinks corrected in the end but I did not like how it was handled. It was not customer service friendly nor was it polite to attempt to argue with someone about an error that could have simply be resolved.
Atmosphere: 3
Food: 3
Service: 1
callum jobin
They had the vanilla dip donut here so I knew I had to leave a review because they are so delicious the way that the crunchy sprinkles mix with the sweet sweet. Oh so gooey vanilla icing Make this donut my favorite.
Kid-friendliness: Very kid friendly when it came to ordering.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dream Donuts, Boston Cream Donuts
JOHN Tae
Im sorry i usually do not rate low. But this place i had a too goo to go order and the bakery items were all stale and not good. You guys should have thrown this out. The staff there is nice but the food from that platform do not order from To Good To go at this tim hortons Metro location youve been warned.
Atmosphere: 5
Food: 1
Service: 4
Sebastian Canlas
Rude service. No
Atmosphere: 1
Food: 1
Service: 1
Ann
I paid and waited for cashier to give me a receipt. Then she started to serve the next customer and I told her I need a receipt. Then cashier said, " You have to wait until I am finished with this customer, you should have asked for it earlier. " I told her " I didn't need to ask. I tapped my credit to pay and need proof of my payment and need to see what was charged on my card." Then she said " The system doesn't automatically print it, you have to ask it." In what business, do you have to ask for a receipt after paying with a credit card? I told her she should just press the print button or ask if I would like a receipt. Then she said I should have asked for it. Then I said to her, "Every week or biweekly when you get paid from Tim Hortons, do you have to ask the company for a paystub every time or to they just provide it to you?"
The service was divine, as was the coffee and the pastry, but I didn't give it 5 stars because there was a homeless man taking off his clothes and shoes and the whole place stunk. I also wanted to use the bathroom and, as always, he had a handwritten sign that said " out of service" a restaurant should always have bathrooms...!
Atmosphere: 3
Food: 5
Service: 5
MIike Sosa
All portions are smaller, compared to 20 years ago .
Atmosphere: 5
Food: 3
Service: 4
Theycallme Lyka
Came in the morning to pick up my mobile order and unfortunately they dont have ice cap, the lady who's doing the service was so rude. She could've ask nicely if i did mobile order but instead screamed at me "u should ask" and i actually did if i was in the right place for pick up. Hate wen people give such an attitude in the morning and it ruins the whole day.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Boston Cream Donuts
the legend 27
The worker Jeremy is amazing!!! Offers great customer service, friendly, and practices excellent work ethics. God bless him man.
Atmosphere: 5
Food: 4
Service: 5
Mara B
i understand the metro workers are on strike but what does that have to do with the tim hortons being closed??? it’s the only one in the area too.
They always have excuses and the items that you order is not available all the time. I live close by and whenever I go there and try to order something, I hear, “sorry not available now”. Horrible EXPERIENCE ALWAYS!
Atmosphere: 1
Food: 3
Service: 1
Very fast and good service
Atmosphere: 5
Food: 4
Service: 5
I am writing to express my disappointment with the customer service at this location, which I believe stems from managerial decisions. I used to enjoy visiting, as there were some excellent staff members.
During my last visit, I waited in line only to have a woman bud in front of me. When it was my turn, I informed Camille, the cashier, about the situation. Instead of addressing the issue, she rudely waved me away and instructed me to go to the next cashier, even though no one was there. This behavior is unacceptable; employees should politely correct such actions and ensure customers respect the line.
Due to this experience, I will no longer be visiting this location—or any Tim Hortons, for that matter. It’s unfortunate, as I feel I can save my money when faced with such poor service.
Atmosphere: 1
Food: 1
Service: 1
I came to this location to pick up a two good to go order.
The employees are very kind to help me.
Tim Hortons needs to be reminded that when joining to the to-go the whole point is to get rid of surplus food instead of wasting it and throwing in the garbage. They shouldn't be limiting boxes of items.
If it's day old and not a going to sell, put it in the box whether it be 7 or more!
That's the whole point of the program.
Atmosphere: 3
Food: 4
Service: 4
I just get services from another person but the girl named Allena she was very very rude with me why I didn't get it but it will be nice your employees get little bit better with the customer
Service: 1
Went here picked up a turkey bacon club, a plain bagel with bacon and lettuce as well as 3 mango frozen lemonades with an oreo iced cap. The person who cashed me definitely misheard me as I was presented with 3 frozen lemonades instead of 3 mango ones. She then proceeded to tell me that I did not ask for the mango frozen lemonade despite having my family there during the order as they all had input of what they wanted. I did get the drinks corrected in the end but I did not like how it was handled. It was not customer service friendly nor was it polite to attempt to argue with someone about an error that could have simply be resolved.
Atmosphere: 3
Food: 3
Service: 1
They had the vanilla dip donut here so I knew I had to leave a review because they are so delicious the way that the crunchy sprinkles mix with the sweet sweet. Oh so gooey vanilla icing Make this donut my favorite.
Kid-friendliness: Very kid friendly when it came to ordering.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Dream Donuts, Boston Cream Donuts
Im sorry i usually do not rate low. But this place i had a too goo to go order and the bakery items were all stale and not good. You guys should have thrown this out. The staff there is nice but the food from that platform do not order from To Good To go at this tim hortons Metro location youve been warned.
Atmosphere: 5
Food: 1
Service: 4
Rude service. No
Atmosphere: 1
Food: 1
Service: 1
I paid and waited for cashier to give me a receipt. Then she started to serve the next customer and I told her I need a receipt. Then cashier said, " You have to wait until I am finished with this customer, you should have asked for it earlier. " I told her " I didn't need to ask. I tapped my credit to pay and need proof of my payment and need to see what was charged on my card." Then she said " The system doesn't automatically print it, you have to ask it." In what business, do you have to ask for a receipt after paying with a credit card? I told her she should just press the print button or ask if I would like a receipt. Then she said I should have asked for it. Then I said to her, "Every week or biweekly when you get paid from Tim Hortons, do you have to ask the company for a paystub every time or to they just provide it to you?"
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
The service was divine, as was the coffee and the pastry, but I didn't give it 5 stars because there was a homeless man taking off his clothes and shoes and the whole place stunk. I also wanted to use the bathroom and, as always, he had a handwritten sign that said " out of service" a restaurant should always have bathrooms...!
Atmosphere: 3
Food: 5
Service: 5
All portions are smaller, compared to 20 years ago .
Atmosphere: 5
Food: 3
Service: 4
Came in the morning to pick up my mobile order and unfortunately they dont have ice cap, the lady who's doing the service was so rude. She could've ask nicely if i did mobile order but instead screamed at me "u should ask" and i actually did if i was in the right place for pick up. Hate wen people give such an attitude in the morning and it ruins the whole day.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Boston Cream Donuts
The worker Jeremy is amazing!!! Offers great customer service, friendly, and practices excellent work ethics. God bless him man.
Atmosphere: 5
Food: 4
Service: 5
i understand the metro workers are on strike but what does that have to do with the tim hortons being closed??? it’s the only one in the area too.
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