I honestly can’t believe what I experienced at this location. They put a full metal grating inside the store to block off part of the area, and they shut down the washroom five hours before closing , at 7:00 PM 😮. It felt completely wrong and honestly embarrassing for a place in Canada. I walked in expecting normal service and instead felt like I was stepping into a restricted zone.
There’s no reason customers should feel this stressed or unwelcome just for trying to use basic facilities. It’s disappointing and totally unprofessional. I hope someone actually pays attention and fixes this, because this is not how a well-known Canadian chain should treat people.
Atmosphere: 1
Food: 2
Service: 1
Anjali Malhotra
Nice service
Atmosphere: 5
Food: 5
Service: 5
JUST-BJK 1903
🚨🚨🚨🚨🚨🚨🚨The Indian woman inside, whom I assume is the manager, is very aggressive and speaks rudely. She keeps shouting; I think she has some problems, and she's projecting them onto the customers. I think she needs to improve herself and learn how to speak to people in public.🚨🚨🚨🚨🚨🚨🚨
Life is good
⁉️⁉️⁉️ Why are the toilets closed? If you were going to close them, why did you build them in the first place? Canada is losing ground...⁉️⁉️
Atmosphere: 1
Food: 1
Service: 1
Gurleen Singh
I liked environment the most over there and the service was too good.
Atmosphere: 5
Food: 5
Service: 5
kritika harjai
Despite being busy the service was real quick. And employees are also friendly. Highly recommend this tim.
Atmosphere: 5
Food: 5
Service: 5
Sasha Mokhov
Service is not friendly
Atmosphere: 3
Food: 4
Service: 2
i d
I came here many times to visit but the washroom was always closed. And I asked if they told me that there is no public washroom here, so my question is that there is no washroom for customers here??
Atmosphere: 2
Service: 2
PANKAJ MISTRY
Nice coffe and morning breakfast
Atmosphere: 3
Food: 5
Service: 4
Jitender Rana
I visit this place 3–4 times a week and always have a good experience with the crew. But today there was a new girl named Shina (sorry if I spelled it wrong). She said she is a manager, but honestly she doesn’t seem ready for a management role. She was very rude and arrogant with me, and I saw her behave the same way with the customer next to me. I don’t know about others, but I want to mention this so the brand can maintain its standards. I request the higher management to take appropriate action and help her understand what good customer service looks like and how to speak with customers respectfully.
The food here is good, but the work culture needs serious improvement. During my visit at around 8:10 am Nov 20, I repeatedly heard staff calling an employee “Naman,” and the girl in the red Tim Hortons jacket spoke to him in a very rude and unprofessional manner. Even if the rush is acute and overwhelming, basic civic sense, manners, etiquette, and professionalism should always be maintained.
Reprimanding someone loudly in front of customers is unacceptable and creates a toxic, negative atmosphere. Management should take strict action to ensure everyone is respectful toward each other, as mutual respect is the basic necessity in any workplace.
Atmosphere: 1
Food: 5
Service: 1
Marilyn R
Friendly staff. Convenient place to grab early morning coffee before heading to work.
Atmosphere: 4
Food: 5
Service: 5
Toàn Lưu
Good service
Atmosphere: 5
Food: 5
Service: 5
Harpreet Singh
Good experience in tim
Atmosphere: 5
Food: 5
Service: 5
Pooja k AI\u0026DS
People are good enough fast to serve the food and drinks
I honestly can’t believe what I experienced at this location. They put a full metal grating inside the store to block off part of the area, and they shut down the washroom five hours before closing , at 7:00 PM 😮. It felt completely wrong and honestly embarrassing for a place in Canada. I walked in expecting normal service and instead felt like I was stepping into a restricted zone.
There’s no reason customers should feel this stressed or unwelcome just for trying to use basic facilities. It’s disappointing and totally unprofessional. I hope someone actually pays attention and fixes this, because this is not how a well-known Canadian chain should treat people.
Atmosphere: 1
Food: 2
Service: 1
Nice service
Atmosphere: 5
Food: 5
Service: 5
🚨🚨🚨🚨🚨🚨🚨The Indian woman inside, whom I assume is the manager, is very aggressive and speaks rudely. She keeps shouting; I think she has some problems, and she's projecting them onto the customers. I think she needs to improve herself and learn how to speak to people in public.🚨🚨🚨🚨🚨🚨🚨
⁉️⁉️⁉️
Why are the toilets closed? If you were going to close them, why did you build them in the first place? Canada is losing ground...⁉️⁉️
Atmosphere: 1
Food: 1
Service: 1
I liked environment the most over there and the service was too good.
Atmosphere: 5
Food: 5
Service: 5
Despite being busy the service was real quick. And employees are also friendly. Highly recommend this tim.
Atmosphere: 5
Food: 5
Service: 5
Service is not friendly
Atmosphere: 3
Food: 4
Service: 2
I came here many times to visit but the washroom was always closed. And I asked if they told me that there is no public washroom here, so my question is that there is no washroom for customers here??
Atmosphere: 2
Service: 2
Nice coffe and morning breakfast
Atmosphere: 3
Food: 5
Service: 4
I visit this place 3–4 times a week and always have a good experience with the crew. But today there was a new girl named Shina (sorry if I spelled it wrong). She said she is a manager, but honestly she doesn’t seem ready for a management role. She was very rude and arrogant with me, and I saw her behave the same way with the customer next to me.
I don’t know about others, but I want to mention this so the brand can maintain its standards. I request the higher management to take appropriate action and help her understand what good customer service looks like and how to speak with customers respectfully.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
The food here is good, but the work culture needs serious improvement. During my visit at around 8:10 am Nov 20, I repeatedly heard staff calling an employee “Naman,” and the girl in the red Tim Hortons jacket spoke to him in a very rude and unprofessional manner. Even if the rush is acute and overwhelming, basic civic sense, manners, etiquette, and professionalism should always be maintained.
Reprimanding someone loudly in front of customers is unacceptable and creates a toxic, negative atmosphere. Management should take strict action to ensure everyone is respectful toward each other, as mutual respect is the basic necessity in any workplace.
Atmosphere: 1
Food: 5
Service: 1
Friendly staff. Convenient place to grab early morning coffee before heading to work.
Atmosphere: 4
Food: 5
Service: 5
Good service
Atmosphere: 5
Food: 5
Service: 5
Good experience in tim
Atmosphere: 5
Food: 5
Service: 5
People are good enough fast to serve the food and drinks
Atmosphere: 5
Food: 5
Service: 5
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