Tim Hortons

461 Sheppard Ave E, North York
(416) 733-4723

Recent Reviews

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WISH JANA

The French Vanilla is Supergood the taste is different from Other Stores. Must try this store...šŸ˜

Atmosphere: 5

Food: 5

Service: 5

Manos Dycan

Super slow. There’s 3 workers working but only one taking order and the same one preparing the orders whilst the other 2 are doing other things. They don’t care about the lineup

mahta kakvan

Extremely slow! Poor management in taking and preparing orders. There is no teamwork—one person takes the order and then leaves the cash to prepare it, resulting in five people running around while customers remain lined up. Very inefficient and disorganized.

Abbas Taghiabadi

Always very slow

Atmosphere: 1

Service: 1

Joan Arconcil

I am regular customer at this branch. I never had complains about the people and their service. The workers here are very nice and fun. They are very accommodating. They always make sure that my order is right. I never had to complain. Will be going back here all the time šŸ«¶šŸ»

Atmosphere: 5

Food: 5

Service: 5

Parth Patel

Today I bought 1 veggie warp and medium coffee at this location but when I just asked hello suddenly she said wait with very angered and rudely so please her name is Maria so please teach your employees how to talk and deal with customers. I suggest all customer don’t visit this Tim Hortons store.

Atmosphere: 1

Food: 1

Service: 1

Maya Mukadam

Horrible horrible customer service I hope corporates office reads this and the owner Ben. On August 3, 2025 at 9:43 am I come here I spoke with Catherine who said she’s the manager and deserved me. On Friday August 1,2025 my husband and I were on route to the cottage already on the jam packed highway when I went to take a sip I was given coffee now at that point we can't turn back it's already litbifcteaffuc. So I called I even have the call log spoke with a chubby girl with glasses who never smokes she kept arguing I told her I'm not lying. I even asked her nicely how she is doing when I arrived she responded in a very rude manner and said your always complaining I told her yes because everyone you make my order it's incorrect she kept interrupting me. I asked to speak with the manager falsified herself by saying she’s the manager. This Tim Hortons is repeatedly making mistakes on orders I even confirmed with the supervisor when I called back to ask for the owners name. I spoke with Zahir who was amazing she is the one that told me that Catherine who I was dealing she’s not the supervisor and how she was at the back when this incident occurred and didn't know that this happened. She also confirmed that she knows me as I order on Uber I have a right to complain I’m paying for my stuff especially when it's made incorrectly. I have a severe allergy to cereal more than a handful of times they gave my strap tea with cream I never even made an issue I just threw it out. She also made a racial comment that I recorded by saying ā€œyou peopleā€ just because I call when I order uber because they NEVER follow the notes on Uber order and always make mistakes, which Zahir also confirmed that there has been mistakes on my order repeatedly she agreed to that. So many times I ordered from uber eats n there's mistakes uber themselves told me call the store to confirm and mage sure as they can't do that on their end. I’m taking this higher up now I do not appreciate the racism comment that was being used thank god I have log of when I called. Please be very careful around this individual as she has no customer service ethics and definitely does not know how to talk to people and is racist. I’m not leaving this here, I’m escalating this to head office no one deserves being treated in a discriminatory manner. I will complain if my order isn’t right I have every right to do that as I’m a paying customer. I hope to speak with their owner and I expilicty told Zahir I don’t want her to serve me. Please be mindful of this employee by the name of Catherine as she goes around saying she’s the supervisor. I even called esso gas station as they know me very well and I have a good rapport with the owner even the cashier told me that many people complain and there’s been complains on her too. I’m hoping to speak with the owner which by the way his name is Ben.

Atmosphere: 1

Food: 1

Service: 1

Amanda Mendoza

The Filipino lady with glasses at the front was extremely rude and dismissive. I hope no one else was treated this way. She really looked like she didn’t wanna be there. She has a BAAAAAAD attitude. Of course I had to tell her off for her behaviour. It’s unacceptable. She just replied with ā€œOkā€ not giving a crap. So unprofessional.

Atmosphere: 1

Food: 1

Service: 1

bnc V

Brian made my experience with this location delightful! He’s friendly, polite and very efficient. Hoping the owner hires more staff like him.

Atmosphere: 4

Food: 5

Service: 5

Jacob Lopez

Took ten minutes to even take my order

Atmosphere: 1

Service: 1

Sahar EbrahimKhil

What the helly y’all I bought a cream doughnut right (the chocolate one) on jul 10. I got home to eat that thing and I see its literally in half like someone already ate half of. Lemme take pics of this bs cuz this is crazy

Atmosphere: 1

Food: 1

Service: 1

Travelworld

Nice coffee

Atmosphere: 5

Food: 5

Service: 5

Gagandeep Singh

team is too much slow to prepare the order

Collette Sutherland

The cream cheese, cheese sliced, bacon, butter etc. Are getting really skimpy here but decent

Tatiana Marquez

I always try to be very respectful with the people who serve me. However, when I kindly approached to order a drink and was met with a completely unprofessional attitude, it really left a bad impression. I was just looking for a refreshing drink — (I wasn’t entirely sure about the name, but I had bought it two days ago at a different location. ) Still, the tone and response I got were rude. I honestly considered leaving without buying anything, but I really wanted the drink. In the end, I didn’t even feel like saying thank you. Maybe she was having a bad day, but being treated like that makes you not want to come back.

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