Came to enjoy hot drink and treats with friends, after finishing an earl grey tea, I asked for more hot water to top it off- the staff refused and insinuated I was trying to get a ‘free refill’ and scam the chain- seriously? Charging me for a new cup to go into their coffers when my current cup was apparently unhygienic as it was used- what is this world coming to?! Since when does hot water constitute a refill? I PAID for the tea 🙄 in any case, I got the hot water finally and then she refused milk and sugar, as she had given me water, and then read me their policy docs stating they are not permitted to give these things with water- FFS, in today’s time is it a crime to enjoy a ‘second’ cup of tea on the back of the first PAID cup- does Tim Hortons honestly think good hard working Canadian folk are made of money?! Kindly share your thoughts as this madness has been happening ALL week- but we are being asked to support Canadian and help local business for this kind of attitude and service?! I’m really not sure. ADDENDUM - wanted to complete the survey, went back to ask for a receipt (you need a number) the same lady tried but couldn’t find it, then I asked for her name and she refused saying I’m going to post a ‘fake’ review and of course doesn’t want to get in trouble, she then proceeded to lecture me again about her store policy. I politely told her I don’t need to rehash, then she welcomed me ‘not to come back again’ wow- absolutely stunned. Thank you Timmy’s, will gladly not return to this location in the future.
Aayush
Aayush my man the best person in this tim hortons… super fast and skilled …
Cuong Luu
Brutal service
Nishtha Sharma
One of the best Tim place. Aayush is very helpful and very patient. I had a huge order of donuts at the last minute and he made sure I was served with the fresh tray of donuts. A must visit. 💫
Himanshu Sinha
During a visit to the Smart Centre North York Tim Hortons, I purchased a latte. However, after driving away and taking a sip, I noticed that the coffee was unexpectedly cold and did not taste like a typical latte. Since I had some work to finish nearby, I decided to stop by another Tim Hortons location at 3140 Dufferin Street, North York to request a replacement.
Upon making my request, I was asked a few questions, which I answered honestly. Unfortunately, the staff declined to honour the replacement citing various reasons. What made the situation uncomfortable was the dismissive tone and behaviour, instead of engaging with the concern professionally, I sensed a lack of trust and respect when the other staff were smiling sarcastically, which made the experience quite disheartening.
One of the staff members, Mandeep, took the lead in the interaction. To my disappointment, she stated that what I had brought in wasn't even a latte. At that point, I felt the need to firmly stand my ground and even suggested she could test the coffee in a lab and if it wasn’t from Tim Hortons or wasn’t a latte, I’d pay $1000. To provide evidence of my purchase, I attempted to show the transaction via my mobile banking app. I faced a brief technical issue logging in and had to contact my bank for assistance. Once resolved, I was finally able to show the proof of purchase through the Tim Hortons app, and only then was the coffee replaced by Mandeep. She apologised too but the reputational damage was already done by then.
What should have been a simple customer service request turned into a rather stressful and unpleasant experience that I hadn’t anticipated. While I appreciate the eventual resolution, the journey to get there left a lot to be desired in terms of customer care and trust. Tims staff should be able to understand their customers to resolve their grievance w/o any biases based on past experiences.
My takeaways: 1. Always collect a receipt when making any purchase at Tims to avoid potential disputes 2. Always double-check your order, even at DriveThru, to ensure accuracy before driving away
cheri fitzpatrick
Service was very friendly! Quick service even with a line up. Small eat in area. Food was good and fresh.
Jason Mark Ladrido
I had a disappointing experience with the staff I ordered a $7 breakfast combo that was available on the app and I showed it to the cashier. But instead she gave me only a drink and a sandwich that there should been a hashbrown also. Another staff walksin to explain and I cant event understand what shes talking.
Service: 1
Lorne G
The restaurant is dirty and smells. No baked goods or food in the evening
Atmosphere: 1
Food: 3
Service: 4
simontilden
The guy who served me was super fast and efficient. Great service
Store is big and staffs are friendly. Lots of seating and plus pts for being 24 hrs too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
Shayna
Aayush was an amazing server and went above and beyond. Thank you Aayush for your service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
Michael Lieberman
Aayush was great, service was excellent and so refreshing to deal with someone who genuinely appears to enjoy their job and people. He was a pleasure to deal with.
Atmosphere: 5
Food: 5
Service: 5
mehak juneja 025
Ordered Grilled Cheese melt for Takeaway, got perfectly made Sandwich and Excellent customer service was provided by the Crew Member Jalaj.
Atmosphere: 5
Food: 5
Service: 5
Alex Nguyen
Very good experience! Aayush here is very fast and best customer service
Came to enjoy hot drink and treats with friends, after finishing an earl grey tea, I asked for more hot water to top it off- the staff refused and insinuated I was trying to get a ‘free refill’ and scam the chain- seriously? Charging me for a new cup to go into their coffers when my current cup was apparently unhygienic as it was used- what is this world coming to?! Since when does hot water constitute a refill? I PAID for the tea 🙄 in any case, I got the hot water finally and then she refused milk and sugar, as she had given me water, and then read me their policy docs stating they are not permitted to give these things with water- FFS, in today’s time is it a crime to enjoy a ‘second’ cup of tea on the back of the first PAID cup- does Tim Hortons honestly think good hard working Canadian folk are made of money?! Kindly share your thoughts as this madness has been happening ALL week- but we are being asked to support Canadian and help local business for this kind of attitude and service?! I’m really not sure. ADDENDUM - wanted to complete the survey, went back to ask for a receipt (you need a number) the same lady tried but couldn’t find it, then I asked for her name and she refused saying I’m going to post a ‘fake’ review and of course doesn’t want to get in trouble, she then proceeded to lecture me again about her store policy. I politely told her I don’t need to rehash, then she welcomed me ‘not to come back again’ wow- absolutely stunned. Thank you Timmy’s, will gladly not return to this location in the future.
Aayush my man the best person in this tim hortons… super fast and skilled …
Brutal service
One of the best Tim place. Aayush is very helpful and very patient. I had a huge order of donuts at the last minute and he made sure I was served with the fresh tray of donuts. A must visit. 💫
During a visit to the Smart Centre North York Tim Hortons, I purchased a latte. However, after driving away and taking a sip, I noticed that the coffee was unexpectedly cold and did not taste like a typical latte. Since I had some work to finish nearby, I decided to stop by another Tim Hortons location at 3140 Dufferin Street, North York to request a replacement.
Upon making my request, I was asked a few questions, which I answered honestly. Unfortunately, the staff declined to honour the replacement citing various reasons. What made the situation uncomfortable was the dismissive tone and behaviour, instead of engaging with the concern professionally, I sensed a lack of trust and respect when the other staff were smiling sarcastically, which made the experience quite disheartening.
One of the staff members, Mandeep, took the lead in the interaction. To my disappointment, she stated that what I had brought in wasn't even a latte. At that point, I felt the need to firmly stand my ground and even suggested she could test the coffee in a lab and if it wasn’t from Tim Hortons or wasn’t a latte, I’d pay $1000. To provide evidence of my purchase, I attempted to show the transaction via my mobile banking app. I faced a brief technical issue logging in and had to contact my bank for assistance. Once resolved, I was finally able to show the proof of purchase through the Tim Hortons app, and only then was the coffee replaced by Mandeep. She apologised too but the reputational damage was already done by then.
What should have been a simple customer service request turned into a rather stressful and unpleasant experience that I hadn’t anticipated. While I appreciate the eventual resolution, the journey to get there left a lot to be desired in terms of customer care and trust. Tims staff should be able to understand their customers to resolve their grievance w/o any biases based on past experiences.
My takeaways:
1. Always collect a receipt when making any purchase at Tims to avoid potential disputes
2. Always double-check your order, even at DriveThru, to ensure accuracy before driving away
Service was very friendly! Quick service even with a line up. Small eat in area. Food was good and fresh.
I had a disappointing experience with the staff I ordered a $7 breakfast combo that was available on the app and I showed it to the cashier. But instead she gave me only a drink and a sandwich that there should been a hashbrown also. Another staff walksin to explain and I cant event understand what shes talking.
Service: 1
The restaurant is dirty and smells. No baked goods or food in the evening
Atmosphere: 1
Food: 3
Service: 4
The guy who served me was super fast and efficient. Great service
Atmosphere: 5
Food: 5
Service: 5
fast service in and out in the drive thru
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
Store is big and staffs are friendly. Lots of seating and plus pts for being 24 hrs too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
Aayush was an amazing server and went above and beyond. Thank you Aayush for your service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
Aayush was great, service was excellent and so refreshing to deal with someone who genuinely appears to enjoy their job and people. He was a pleasure to deal with.
Atmosphere: 5
Food: 5
Service: 5
Ordered Grilled Cheese melt for Takeaway, got perfectly made Sandwich and Excellent customer service was provided by the Crew Member Jalaj.
Atmosphere: 5
Food: 5
Service: 5
Very good experience! Aayush here is very fast and best customer service
Vegetarian options: Better vegetarian space
Parking: Ample space
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Classic Bagel
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