Very poor customer service. Had to wait 10 minutes for a coffee. Although they were not busy . They don’t value the time of the customer
Vilaskumar Patel
I went to Tim Hortons drive-thru around 10:50 pm on 16 aug and had a disappointing experience. The drive-thru is meant for customers in vehicles, but the staff were serving people who were standing outside the window without a car. Instead of asking them to order inside the store, they were allowed to hold up the line. Because of this, I had to wait several minutes just to get one coffee. This not only slows down service for drive-thru customers but also creates safety concerns. I hope management addresses this and ensures the drive-thru is used for its intended purpose.
Atmosphere: 3
Food: 4
Service: 2
Jannean Hoffman
Reliably, Time Hortons. The facilities could use some tlc.
Atmosphere: 2
Food: 4
Service: 4
Fardin Ainy
The service was horrible. I waited 20 minutes to just grab a coffee and a plain croissant. 10 people in line and 1 cashier who’s new and definitely doesn’t know what she’s doing. On top of all that. 5-6 other workers are prioritizing the drive-through. How about the 10 people waiting in line. After all that waiting in line and what not they don’t have a plain croissant at 2:31 in the afternoon and the guy has the audacity to tell me it’s gonna take 30 minutes to make a new Batch. The worse Tim Horton ever. Definitely will never stop at this location ever again. Now I have to go to another location.
Atmosphere: 1
Food: 1
Service: 1
You Cantube
I asked for the steak sandwich but that shouted at me and told me cows are sacred and to take the curry instead. 1 Star.
Atmosphere: 1
Food: 1
Service: 1
Virginia C
I went through the drive thru for an iced Capp, the cup had a slit at the very bottom of the cup. This led to the iced Capp leaking all over my car and on me. And the cherry on top was the hair in my iced Capp. Never coming here again
Food: 1
William Stacey
Saw a spider in the donut area
Atmosphere: 2
Food: 1
Service: 1
Javed Bharde
Excellent service
Atmosphere: 5
Food: 5
Service: 5
Rashmi M
I had fantastic experience with one of the customer service associate Dhara. I came in for 100 gift cards. Even though it was crowded Dhara was polite, patient and knew exactly what to do to get such a large order happen efficiently. Would highly recommend
Most amazing people! Always on time. Best for my work place
Atmosphere: 5
Food: 5
Service: 5
Samrand Chalak
Tim Hortons on Don Mills Road is in an excellent location, making it a convenient stop for both commuters and locals. Whether you’re heading to work or just passing through the area, this branch stands out as a great place to grab a quick coffee or breakfast.
One of its biggest advantages is the drive-thru service, which allows customers to get their favorite coffee and snacks without having to leave their car. This is especially helpful for those in a rush during morning or lunch hours.
The store also offers a variety of bakery items, from fresh donuts and muffins to bagels and croissants, along with classic Tim Hortons beverages. Their service is fast and efficient, ensuring that even during peak hours, you won’t have to wait too long for your order.
Overall, if you are in the Don Mills area, this Tim Hortons is a reliable choice for a quick and satisfying meal. Whether you need a morning coffee, a snack, or a light lunch, this location provides great quality and convenience.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Muffin Multi-Pack
Peter Lee
Coffee wasn’t hot service was very slow. The place is badly manage.
Atmosphere: 1
Food: 1
Service: 1
Lochana Dilanjan
A popular place to have breakfast and coffee
Vegetarian options: Yes
Kid-friendliness: Not that much
Wheelchair accessibility: Some don't have
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Caesar Wrap or a Chicken Caesar Shove-It, Muffin Multi-Pack
Abdullah Faizi
The guys doing very good work. Really appreciate their customer service
Typical
Atmosphere: 3
Food: 3
Service: 4
Very poor customer service. Had to wait 10 minutes for a coffee. Although they were not busy . They don’t value the time of the customer
I went to Tim Hortons drive-thru around 10:50 pm on 16 aug and had a disappointing experience. The drive-thru is meant for customers in vehicles, but the staff were serving people who were standing outside the window without a car. Instead of asking them to order inside the store, they were allowed to hold up the line. Because of this, I had to wait several minutes just to get one coffee. This not only slows down service for drive-thru customers but also creates safety concerns. I hope management addresses this and ensures the drive-thru is used for its intended purpose.
Atmosphere: 3
Food: 4
Service: 2
Reliably, Time Hortons. The facilities could use some tlc.
Atmosphere: 2
Food: 4
Service: 4
The service was horrible. I waited 20 minutes to just grab a coffee and a plain croissant. 10 people in line and 1 cashier who’s new and definitely doesn’t know what she’s doing. On top of all that. 5-6 other workers are prioritizing the drive-through. How about the 10 people waiting in line. After all that waiting in line and what not they don’t have a plain croissant at 2:31 in the afternoon and the guy has the audacity to tell me it’s gonna take 30 minutes to make a new Batch. The worse Tim
Horton ever. Definitely will never stop at this location ever again. Now I have to go to another location.
Atmosphere: 1
Food: 1
Service: 1
I asked for the steak sandwich but that shouted at me and told me cows are sacred and to take the curry instead. 1 Star.
Atmosphere: 1
Food: 1
Service: 1
I went through the drive thru for an iced Capp, the cup had a slit at the very bottom of the cup. This led to the iced Capp leaking all over my car and on me. And the cherry on top was the hair in my iced Capp. Never coming here again
Food: 1
Saw a spider in the donut area
Atmosphere: 2
Food: 1
Service: 1
Excellent service
Atmosphere: 5
Food: 5
Service: 5
I had fantastic experience with one of the customer service associate Dhara. I came in for 100 gift cards. Even though it was crowded Dhara was polite, patient and knew exactly what to do to get such a large order happen efficiently. Would highly recommend
Atmosphere: 4
Food: 4
Service: 5
Restaurantji Recommends
Most amazing people! Always on time. Best for my work place
Atmosphere: 5
Food: 5
Service: 5
Tim Hortons on Don Mills Road is in an excellent location, making it a convenient stop for both commuters and locals. Whether you’re heading to work or just passing through the area, this branch stands out as a great place to grab a quick coffee or breakfast.
One of its biggest advantages is the drive-thru service, which allows customers to get their favorite coffee and snacks without having to leave their car. This is especially helpful for those in a rush during morning or lunch hours.
The store also offers a variety of bakery items, from fresh donuts and muffins to bagels and croissants, along with classic Tim Hortons beverages. Their service is fast and efficient, ensuring that even during peak hours, you won’t have to wait too long for your order.
Overall, if you are in the Don Mills area, this Tim Hortons is a reliable choice for a quick and satisfying meal. Whether you need a morning coffee, a snack, or a light lunch, this location provides great quality and convenience.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Muffin Multi-Pack
Coffee wasn’t hot service was very slow. The place is badly manage.
Atmosphere: 1
Food: 1
Service: 1
A popular place to have breakfast and coffee
Vegetarian options: Yes
Kid-friendliness: Not that much
Wheelchair accessibility: Some don't have
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Caesar Wrap or a Chicken Caesar Shove-It, Muffin Multi-Pack
The guys doing very good work. Really appreciate their customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chunk Cookie
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