I have been buying my weekly Saturday morning Baskin-Robbins at 1011 Upper Middle Road, Oakville, ON for a long time. The range of flavours is great and the girl who serves me, is so very friendly and helps me pick new combinations. I always leave with a smile and my ice cream.
isha jani
Great experience and customer Service by Riya always. This has become our go to place
Karamjeet Kaur Gupta
I had a really disappointing experience at this Baskin-Robbins location. There were two people working at the counter, and unfortunately, one of them—a girl who was serving—was extremely rude and arrogant. Her attitude made the entire visit uncomfortable.
To make things worse, the other employee kept staring at me and whispering non-stop, which felt unprofessional and unsettling. It made me feel very unwelcome.
I usually enjoy Baskin-Robbins, but this visit was not up to the standard I expect. I hope management addresses the staff behavior here.
Ali Abotrab
They always get my uber order wrong
Dorothy Land
Always a treat
Nida Mansoor
Went to this location twice in two weeks. First experience was fantastic. The server served us with what we asked and also made us try different flavour without any hesitation or frustration. Visited the store on may 2 and there were two girls at the counter. One kept asking again and again if we were ready to order and when we asked for a waffle cup and one scoop of ice cream, the waffle was stale. We asked her to change it and she replied it’s fresh as they have baked it in the evening. I asked her to try it out and she said she doesn’t eat waffles and on our request gave us a waffle cone and told us to transfer the ice cream ourselves. I told her that we expect her to transfer the ice cream to the new cone upon which he tossed the previous ice cream shouting that we treat them as servants. Pathetic and poor attitude by this girl who was nothing but rude and arrogant. Seems like she was serving me free ice cream!
aparna chava
Cake specialist RIA is a very talemted lady. She has done an amazing job. My kid's unicorn birthday cake was a masterpiece. She definitely deserves appreciation 👏🏻. Great work Ria !! keep up the good work..
Enas Gourra
Amazing service Raya and Hadju .they are very friendly
Tyler
$9 for a single scoop. You guys are a joke i'll go to McDicks next time for half the price.
Manjot kaur
Yesterday, i visited BR for the first time and i ordered cappucino blast ... everything was so yummy. The girl was so friendly who served me.:. Hoping to visit soon.❤️❤️
If I could give a zero I would. I am SO disappointed in my experience. I am a huge B&R fan and purchase our ice cream from their stores quite often. I’ve never been to a location in oakville before but was driving by and decided to stop in to purchase some pre-packed sundaes. When I got home and opened one, I realized it was only 2/3 filled. I also know from experience that these are made from a recipe and are supposed to have a certain amount of each ingredient. They are clearly skimming on the ingredients as well as the amount of ice cream in the container, since there was next to no caramel sauce. I will NEVER return to this location and would encourage anyone else to go to any other location as well. Oh! And I also had to argue with the salesperson to respect their own sign which stated 2 for $20. She said it must be an error…. But it was literally on the fridge holding the containers. Anyway, overall, a terrible experience, a waste of money and a disappointing product.
Manjot Mahal
i ordered 2 milkshakes and brownie sundae Serving was so good✨✨ Definitely visiting again💖💖✨✨
Jaspreet Kaur Kaur
Yummy Love potion 31💓 Quick service Overall good experience❤️ 👍
Crystal Wang
really nice place！
rati kumar
AVOID THIS PLACE. Was a little stunned to see the complete lack of hygiene. the girl at the counter had the sinks running and wiped her hands ON HER TSHIRT. utterly disgusting. I will be filing a formal complaint. these greedy franchise owners do not train their workers as to the standards expected here in Canada. although I have never seen such filthy standards in any other country.
I have been buying my weekly Saturday morning Baskin-Robbins at 1011 Upper Middle Road, Oakville, ON for a long time. The range of flavours is great and the girl who serves me, is so very friendly and helps me pick new combinations. I always leave with a smile and my ice cream.
Great experience and customer Service by Riya always.
This has become our go to place
I had a really disappointing experience at this Baskin-Robbins location. There were two people working at the counter, and unfortunately, one of them—a girl who was serving—was extremely rude and arrogant. Her attitude made the entire visit uncomfortable.
To make things worse, the other employee kept staring at me and whispering non-stop, which felt unprofessional and unsettling. It made me feel very unwelcome.
I usually enjoy Baskin-Robbins, but this visit was not up to the standard I expect. I hope management addresses the staff behavior here.
They always get my uber order wrong
Always a treat
Went to this location twice in two weeks. First experience was fantastic. The server served us with what we asked and also made us try different flavour without any hesitation or frustration.
Visited the store on may 2 and there were two girls at the counter. One kept asking again and again if we were ready to order and when we asked for a waffle cup and one scoop of ice cream, the waffle was stale. We asked her to change it and she replied it’s fresh as they have baked it in the evening. I asked her to try it out and she said she doesn’t eat waffles and on our request gave us a waffle cone and told us to transfer the ice cream ourselves. I told her that we expect her to transfer the ice cream to the new cone upon which he tossed the previous ice cream shouting that we treat them as servants. Pathetic and poor attitude by this girl who was nothing but rude and arrogant. Seems like she was serving me free ice cream!
Cake specialist RIA is a very talemted lady. She has done an amazing job. My kid's unicorn birthday cake was a masterpiece. She definitely deserves appreciation 👏🏻. Great work Ria !! keep up the good work..
Amazing service Raya and Hadju .they are very friendly
$9 for a single scoop. You guys are a joke i'll go to McDicks next time for half the price.
Yesterday, i visited BR for the first time and i ordered cappucino blast ... everything was so yummy. The girl was so friendly who served me.:. Hoping to visit soon.❤️❤️
Restaurantji Recommends
If I could give a zero I would. I am SO disappointed in my experience. I am a huge B&R fan and purchase our ice cream from their stores quite often. I’ve never been to a location in oakville before but was driving by and decided to stop in to purchase some pre-packed sundaes. When I got home and opened one, I realized it was only 2/3 filled. I also know from experience that these are made from a recipe and are supposed to have a certain amount of each ingredient. They are clearly skimming on the ingredients as well as the amount of ice cream in the container, since there was next to no caramel sauce. I will NEVER return to this location and would encourage anyone else to go to any other location as well. Oh! And I also had to argue with the salesperson to respect their own sign which stated 2 for $20. She said it must be an error…. But it was literally on the fridge holding the containers. Anyway, overall, a terrible experience, a waste of money and a disappointing product.
i ordered 2 milkshakes and brownie sundae
Serving was so good✨✨
Definitely visiting again💖💖✨✨
Yummy Love potion 31💓
Quick service
Overall good experience❤️ 👍
really nice place！
AVOID THIS PLACE. Was a little stunned to see the complete lack of hygiene. the girl at the counter had the sinks running and wiped her hands ON HER TSHIRT. utterly disgusting. I will be filing a formal complaint. these greedy franchise owners do not train their workers as to the standards expected here in Canada. although I have never seen such filthy standards in any other country.
Loading...